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  • 33,982 Replies
12737 Topics
Benjamin_Margoux1
Benjamin_Margoux1
asked in Ask the Community
Instance swap property make every instance attribute change

Hello, The instance swap function of component work in a way that I find disturbing. So I want to know if you have the same problem or if I am missing something. I have a component that work as a form container for other component. It’s basically a label with a list that can contain one or multiple sub-components. So, in order to change the nested components, I’ve created an swap instance attribute. But then, when I change a property of one of the nested component, all of the others one replicate the same change (see video attached Figma-recording.mov - Google Drive). Is it supposed to work like that or is a bug ? I know i could create different property for every nested component to avoid this problem but I would painful to use.

2124
AntoineP
2 months ago
Nitesh_Agrawal
Nitesh_Agrawal
asked in Ask the Community
Unable to redirect to another page/frame while selecting a drop down variant

Context: I have created a few component (1,2,3) and then create a menu component (component A) using the previous components (1,2,3). Component 1, 2, and 3 has 2 variants each - false and true (Drop down - Close and Open) I have selected the variant false (drop down-close) as default variants for Component 1, 2, and 3. In the prototype, I have connected the drop down items of Component 1, 2, and 3 to different pages. Problem: Now when I am checking the variants behavior in preview or present mode, the dropdown items are not redirecting to the connected frame, please help.

210
Nitesh_Agrawal
2 months ago
Jay47
Jay47
asked in Ask the Community
Figma Limited Beta

Understand that the beta is underway, but would it still be possible to join the beta for Figma Design?

664
Celine_Figma
Figmate
2 months ago
petar.brkovic
petar.brkovic
asked in Ask the Community
Selecting and deselecting element with variables

I have an element that needs to have select/unselect capability. I have created a variable called elementSelected. It’s initially set to false, and the element is unselected. This is what I’ve done in the prototype settings: The first time i click on element, the “elementSelected” variable switches to true, and my element changes its state to its selected state. However, once I click on the element again, nothing happens it doesn’t get unselected (its state doesn’t change). Additionally, this is a mobile prototype, and the second click starts acting like I’m dragging instead of just clicking. What am I doing wrong? Thanks in advance!

250
petar.brkovic
2 months ago
ormonova97
ormonova97
asked in Ask the Community
Fix Launched: Could not initialize WebGL

Hello, I can’t open the program. “Could not initialize WebGL Make sure WebGL is enabled, or you might be using an unsupported configuration. 1.Check “Use Harware Acceleration when available. “ under Chrome - Setting - Advanced Settings 2. Refresh the page Check the help pages at help.Figma Click OK to go Back to files I did everything that was written, but nothing worked out. Help me

299216
Pekka_Wallenius
2 months ago
Muhammad_Hanif
Muhammad_Hanif
asked in Ask the Community
All my layers accidentally turned into this 'vector' thing

So I have a school project to make a website design that I decided to work with my friend. But recently he sent me a screenshot about all of our work’s layers turned into this ‘vector’ thing that I don’t know what it is (picture included) . I am still new to Figma so I don’t really understand what happened, wonder if someone knew what we were doing wrong? It’s probably just our stupidity, I guess we just needs a simple fix…

9828
Shivani_Navale
2 months ago
A
anon40910329
asked in Ask the Community
My account is on the wrong plan

I verified with my student account and it said I got the pro plan but I am still on the starter plan. If someone could provide assistance that would be greatly appreciated.

243
Celine_Figma
Figmate
2 months ago
gy.heo
gy.heo
asked in Ask the Community
Reinstate Annual Payment Sheet to Monthly Sheet (Professional Plan)

I accidentally added one sheet of my professional plan, and all my monthly payment members have been converted to annual payment members. I’ve been charging too much this month. I need to restore it to the previous one. Please help.

111
J
Figmate
2 months ago
Marie_BALSAN
Marie_BALSAN
asked in Ask the Community
My component is broken I have to clic on it to update it

Hi! Sorry for my bad english, but I noticed a bug in my Figma file. I hope someone could help!! I built my components on a dedicated file and published the library. When I use my component in another file related to the library it doesn’t show the component as it should be. When I clic on it, the component updates itself immediately. Here is a video : https://streamable.com/axygjx Do you know what it can be? Or what can I do? Thanks a lot for your help !! Marie

8978
Jurme
2 months ago
Holman_Yuen
Holman_Yuen
asked in Ask the Community
Help! The new Figma UI is very intuitive!

Help! The new Figma UI is very intuitive, any chance I can change back to previous version? It really slowing down my productivity…

353
J
Figmate
2 months ago
Irfan_Ali
Irfan_Ali
asked in Ask the Community
AI feature i not showing up. Its already enable from admin but can't see

AI feature i not showing up. Its already enable from admin but can’t see.

1272
Irfan_Ali
2 months ago
Juliette7
Juliette7
asked in Ask the Community
Free-drawing function

I’m struggling with making an interactive map. I need to create a function that allows you to freely draw on the frame holding the map. Please let me know what I can do!

131
Gleb
2 months ago
Pilot_Antoine
Pilot_Antoine
asked in Ask the Community
Issue with Left Click and Deep Selection

Hello, I’ve noticed a bug after the recent Figma update. I’m using a MacBook Pro running on macOS Sonoma 14.2.1. Figma no longer recognizes the left click on my mouse, even within documents. When I manage to open a file, I’m unable to interact with it properly, especially with deep selections. While using Command + Left Click, I can select elements, but I can’t edit text, for example. Here’s what I’ve tried so far: Uninstalled and reinstalled Figma Restarted my computer Nothing seems to work. Can you help me with this issue?

843
shivani_nayak
2 months ago
songhwa
songhwa
asked in Ask the Community
Problem with Opening Figma File Again

Hello, Figma Support Team, I am writing to inform you that the same issue you previously resolved has occurred again. I have sent the file to the Fingma Support team via email to resolve the issue. There are two issues. (File names: First issue.zip, Second issue.zip) Please assist in resolving this problem. Thank you.

111
J
Figmate
2 months ago
Irene20
Irene20
asked in Ask the Community
Moving from Professional to Enterprise

Hi Figma community, We are a small business with 15 seats with the Professional team and we want to move only 2 seats to Enterprise, instead of moving the whole 15 seats. Does anyone know if this is possible? We have been trying to reach out to Figma Sales team but haven’t had any luck getting them to contact us. Any info from the community would be very helpful. Many thanks. Irene

292
Irene20
2 months ago
Joe_Silva1
Joe_Silva1
asked in Ask the Community
Changing accounts

I have an existing account using my company email with the R&D department at work. I need to create my own account in my marketing organization so we can separate the billing and admin responsibilities, but FIGMA won’t let me “add account”. I end up in an endless loop of loggin gin to create a new account only to be directed to my existing account. I don’t want to delete my existing until I have the new account to migrate all of my files to. FIGMA support has been useless, sending me irrelevant articles that do not address my issues, and finding a phone number to cal a human is a UX case study in what not to do … help.

161
J
Figmate
2 months ago
Frank_Smith
Frank_Smith
asked in Ask the Community
How to create a slow moving auto scrolling carousel?

I’m using smart animate to create a carousel in a prototype but want to make auto scrolling move slower? Is there any way to achieve this? It looks like the longest duration of smart animate is 10000ms? I followed this tutorial: https://youtu.be/n4lbfl5rXsw?t=193

11385
Mahsa_Ebrahim
2 months ago
Omer_Dugme
Omer_Dugme
asked in Ask the Community
We are not moving the project file to a team space although i am owner in file

As the title says, we are in the process of moving all olur files from individual drafts to team space (paid version). i am owner in project file and have edit access in team space but i cant move project file to team space… **> When I click move on the file ** > Current Location : X(*) 's Drafts > You can’t move files that are in another person’s Drafts. (*Person X is no longer working with us and has made me owner on the files as they leave. ) I need your help to put the files back together.

111
dvaliao
Figmate
2 months ago
DigitL_upgrade
DigitL_upgrade
asked in Ask the Community
How to move project from Educational account to a professional account

Hello, I have an educational account and I want to move the team with all projects and files to professional license account, is there a way to do that?

3444
3-2-1-John
2 months ago
Beata_Risner
Beata_Risner
asked in Ask the Community
Prototype links & Files in Draft Folder when Education Plan ends

I have a lot of files in ‘Drafts to move’ folder in the sidebar. Are these files still going to be there after my Education Plan expire or should I move the files to ‘Drafts’ folder in one Team project folder that I have? Or is it better to create Starter Team Project now and move all the files into Drafts folder for this project. Additionally, is the prototype functionality available in Starter Plan? I have few links on my portfolio website that refer to the prototype links and I am just trying to avoid a situation where the links become broken after the downgrade. My Education plan expires in 3 days so please advise asap. My apologies for the rush.

50
Beata_Risner
2 months ago
I
Iliana_Martinez
asked in Ask the Community
Components appear misaligned until clicked into. Then they revert back to looking misaligned after some time

Components appear misaligned until clicked into. Then they revert back to looking misaligned after some time. I’ve attached a screenshot of what I’m talking about.

232
Nellya
2 months ago
mkajnova
mkajnova
asked in Ask the Community
Как достать файлы, которые переместились из зоны видимости

Перемещала файлы по доске через выделение сразу нескольких файлов и случайно они ушли за пределы видимости по нижнему краю страницы. Как их оттуда достать, подскажите, пожалуйста?

201
Angelina5
2 months ago
Jessica_Souza
Jessica_Souza
asked in Ask the Community
Bug on Mac keyboard accent at Figjam

1. Describe the bug/issue you’re running into? Every time I’ll go to write a text with accents the application stop on this character with accent and start a loop, rewriting every caracter, I can’t continue to write the word. 2. Are you able to consistently reproduce it? If so what are the steps? Yes, write “línea” with the keyboards letters (l+'+i+n+e+a). As far as i know, this bug is only happening with this specific accent (acute). 3. Share a screenshot, recording, console log, link to the file, etc. Youtube link of the recording. 4. Is the issue only happening in desktop app or a specific browser , or both? Both. Only happening in FigJam. 5. What OS/version and/or browser/version are you using? macOS Sonoma 14.4.1 (23E224) | Figma Desktop App version 116.18.4

903
Jessica_Souza
2 months ago
IOU
IOU
asked in Ask the Community
AI Beta Features

Hey everybody! Has anyone been able to access and use the AI Beta with a Starter (free) account? If not, are the AI features showing for you on a paid account? I see that Figma has AI Beta Features available, and I’ve reviewed their documentation for it. Unfortunately, the AI feature does not show in my toolbar. So, I am curious if I need to do something (beyond the settings to enable AI) to access it, or if I need to do something like upgrading my plan to get access to the AI Beta. Thank you!

1513
IOU
2 months ago
Corentin6
Corentin6
asked in Ask the Community
Figma Slide : error 404 with share link

Hi there, I have a problem. When I share a presentation link of Figma Slide, people can’t open it because they have a 404 error or the page doesn’t load… It’s very embarrassing because we sent this link to a lot of prospects… And when I try on my own, it works only in private navigation. But I can’t tell a client to try it on private navigation, it’s not profesional. Do you have any solution ? Thanks!

1026
Cody_Reppert1
2 months ago
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