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Hi community,I’d like to share a billing issue we’ve encountered in my company and also ask for clarification on how the payment process works when upgrading a seat from one plan type to another under an annual subscription.On July 10th, we purchased two annual Dev licenses. Shortly after, we realized that this plan did not include editor access (our oversight). To fix this, we decided to upgrade one of the seats to a Full license.The problem is that after making this change, we have already been charged three additional payments, totaling approximately $334 USD, and these charges are being applied monthly (around $60 USD per month per seat) instead of being prorated according to our existing annual plan, which was paid upfront.My questions are: Why is the charge applied monthly if our base plan is annual? Shouldn’t the upgrade cost be calculated as a prorated adjustment for the remaining time in the annual cycle? Is this the expected behavior or is it a billing system error? Wil

I have created a website with Figma Make - it’s published to staging, and works fine on desktop, but when I view the same link on mobile, the site doesn’t load at all - it’s just a blank white page. Anyone else experienced this? It displays fine in mobile view within Figma (adapts responsively etc), but on the actual mobile browser - won’t load.

I was searching for my saved plugins in the new interface, but I noticed they are not listed. Even after selecting the “All” option in the top-right menu, only 25 plugins are displayed. Some of my saved plugins seem to be missing. I had to switch back to the old interface to view all the plugins I had saved in the past. I would like to ask if there is a way to display all the saved plugins in the new interface. I appreciate any help on this matter, and I hope my issue can be resolved. Thank you in advance!

When using a template I can easily hide an element but I can’t find where to show or unhide it.What I am doing wrong ?

Dear Figma Support Team,I hope you are doing well.I am seeking your assistance regarding my Figma account associated with my organization email (personal information redacted). I recently discovered that my profile name and community profile (personal information redacted) have been changed or created without my knowledge or consent.I have never changed my profile name from personal information redacted to personal information redacted, and I am concerned about possible unauthorized activity on my account.Could you please help me by providing: The date and method by which my Figma profile was created (if applicable) Details on when and by whom the profile name was changed Any related login or activity history tied to my account Your prompt help in clarifying and securing my account would be deeply appreciated.Thank you very much for your time and support.Best regards,Md Mahbub Alam

Hi guys, I am really really frustrated by a problem with prototype view, I’ve made an interactive component with hover, pressed and active states, I’ve converted the different rectangles representing different ratios into components and then added one of the instances (16:9) into the actual interactive component to swap them later, but when I am switching the color of active states in other instances, only the text label gets changed, even tho I have properly named everything.P.S: I’ve made lots of components earlier and never had this problem, if someone could explain me, it would be great 

スマートフォン版のデザインを作ってからPC版のデザインを作ろうとしています。効率の良い作り方のレクチャーは動画を日本語版で探しておます。ご存知の方いらっしゃいましたらご教授お願いします。

 I created a prototype using Figma Make and saved it both as a file with the .make extension and as code in a .zip file. After that, I started a new project, but it didn’t work out, so now I want to return to my previous project. How can I restore my earlier project from these files?I am asking the question here since I was waiting for sale team to call me for over 10 days and they don't bother to contact me. This is first time it my life to meet a company which has great product and miserable sales department. Usually it works in opposite LOL 

Hi everyone,I'm currently taking over a large Figma project from another company, and I’ve run into a major issue with component linking. I’ll try to explain as clearly as possible:The previous team provided me with several Figma files: A working file A library file (which includes the UI kit, components, ...) A color styles file An icon file I uploaded all of these files into my company’s Figma workspace. Then I published the three system files (library, color styles, icons) so they act as design system libraries.After that, I opened the working file and added all three published libraries to it. The problem is: none of the components in the working file are connected to the published library. They appear as external components but not linked. Manually linking works correclty, but this project has over 100+ pages, so manually relinking everything isn’t realistic.My questions are: Am I missing a key step in the import or publishing process? Is there a way to get the working fil

Hello, I am a researcher of laboratory in a university in South Korea.I want to use Figma for research project what i’m participating now.When I clicked GET VERIFIED of educational plan, forms asked me like below : Are you a STUDENT/EDUCATOR/ADMIN? Why do you apply educational plan of figma? What is your school name? What is your main lecture about? Upload your lecture syllabus and urlI couldn’t answer question 1, 4, and 5. So I want to ask if researcher of lab in univ can apply and get free figma education plan.(My University is in list when I clicked question 3) Thank you for reading.

"How can I fix the issue where pressing the shortcut to increase font size in Figma creates a code block instead?"

Apologies if this is simple or has been asked before but I can’t find a solution. I have a component that needs to have a fixed width but the height can vary depending on the ratio of the image at the top of the component. I need the ability for the image to keep the fixed width but adjust the height in proportion to the files ratio. No matter what I do the image container never seems to adjust and there isn’t a hug option on the image. This means if I select a landscape image instead of pulling all the content up the image frame stays the same size with the image flowing in the middle. Figma – 22 Mar 24

how do I set spacing mode to a frame, I cannot find this setting in the advanced settings section

Hello everyone.Managing a mobile workforce presents unique challenges, especially in design and development. I'm curious how others are leveraging Figma to streamline collaboration and maintain productivity among remote or mobile teams.Specifically, how are you using Figma's features to facilitate real-time feedback, version control, and seamless handoffs between design and development? Are there any integrations or workflows you've found particularly effective for mobile workforce management within Figma?I'd appreciate any insights or strategies that have worked well for your teams.

Hi all, I’ve had a look but I’ve not been able to find a shortcut for swapping the direction of an autolayout frame between vertical and horizontal? Is there one?

Hi Figma Support,I was collaborating on a file named "Prisoner App" (link below). I accidentally removed the person who originally owned the file, not realizing they were the owner.Now, the file is no longer visible to either of us — it doesn't appear in Trash, Drafts, or Projects, and we can't access it via the link.Here’s the file link:👉 https://www.figma.com/design/0pkPgS35mEJHzMnhZNWagr/Prisoner-App?node-id=0-1

the prompt for changing the component width, doesn't work in  Figma make, is there any prompt structure, that works?

Hi. I’m prototyping a design. On some step I have to navigate to 3 different pages depending on option user choose above. So I created 3 boolen variables first to imlement it. But when I was creating conditioal logic in prototyping I wasn’t able to use “if” under “else” statement. How can I implement it? 

Hello, We have encountered an issue with a paid plugin in our team workspace.One of our team members cannot see or access a plugin that was purchased for the entire team.We have already tried: Logging out and logging back in. Restarting the Figma app / clearing browser cache. Reinstalling the plugin. Could you please help us resolve this?Thank you!

Hi,I’m running into a serious issue and would appreciate any help.Recently, my company changed the domain of our Google Workspace email addresses. After this change, when I log in to Figma, all of my projects and files are gone — it looks like I have a brand new empty account.I’m not sure if this is related to the domain change, but I suspect that my files are still tied to the old Google Workspace account. Has anyone experienced this before?

Hello everyone, I am facing a critical issue with a Figma file and I need urgent help. I was working on a project with a submission deadline today, and the file has gone missing. Here's what happened: I was working on a file using my work account (personal information redacted). I transferred the file's ownership to my personal account (personal information redacted). I then mistakenly deleted the file from the original work account. Now, the file is unavailable on both accounts. I have already tried checking the "Deleted" tab in both accounts, but the file is not there. I also contacted Figma Support, and they directed me to this forum since I am on a Student Plan. Here are the details of the file: File Link: https://www.figma.com/file/RjIt6x4leMTizGCahOwlzt/Ideapeel_Homepage_Redesign_Subayel_Ahammed?fuid=1152840093237785823 Accounts Involved: personal information redacted and personal information redacted I am attaching a screenshot of the error message I

I'm a UX Designer with a strong focus on user-centered design and SEO optimization. I recently published a website using Figma Sites, but I noticed that even after several days, the site still does not appear in search engine results (Google, Bing, etc.) — it’s only accessible via the direct link.I’m opening this thread to better understand how SEO is currently being handled in Figma Sites and to see if others are experiencing the same: Are sites built with Figma Sites being properly indexed by search engines? Is there any support for adding/editing meta tags (like title, description, og:image, etc.)? Are semantic HTML tags (like <a>, <main>, <article>) used, or are links rendered as <div> elements with click events? Has anyone successfully added a Figma Site to Google Search Console or submitted a sitemap? Are there best practices or documentation available on optimizing a site for search from within Figma Sites? From what I’ve seen so far, the lack of

I am creating a simple Icon library for a team project. I noticed, in the Material design library from Google, they have folders for different assets like buttons, headers, input fields etc. (attached image). How do I create those in my library? Thank you for your help.

Previously, videos would autoplay on it’s own and it seems like Figma pushed an update which allowed us to have more granular control i.e. autoplay/loop/sound But it seems like my video isn’t playing on presentation mode anymore irregardless of the video settings. After troubleshooting, I found that this is an issue with Figma Desktop App as the video plays as intended on browser. I have also updated my Figma Desktop App, restarted my computer etc but to no avail. Just wondering if i’m the only one going through this 😕

Hey everyone,I’ve been working on some motion graphics and tried using the umahe sepi video template to create a stylish edit. The final export looks great, but when I bring it into Figma for a project, I run into issues. Sometimes, the quality drops, or the playback isn’t smooth, especially when embedding it in prototypes.I’m wondering if this is a format issue or if there’s a better way to optimize videos for Figma. Has anyone else worked with video assets in Figma? Would love to hear any tips on the best export settings or alternative workflows to keep everything running smoothly.Thanks in advance!