Hello everyone,

I’m exploring support providers for mission critical messaging systems, specifically a provider offering SLA based, round the clock RabbitMQ support tailored for environments that integrate with design collaboration tools.

I want proactive monitoring, performance optimization, and reliable incident resolution with clear response and resolution targets. In particular, I’m looking for support that goes beyond basic troubleshooting and offers best practice guidance to ensure smooth integration with design workflows. Has anyone worked with such services?

What was the uptime like and how responsive were they? Any advice on evaluating SLA terms or vendor capabilities would be greatly appreciated!