Unanswered questions

Want to remove the education plan status from my account. I am the admin and i am still not getting an option to remove it.

I've been using Make to create 1 to 3 pages that can serve as replicable layouts in my app, and I've noticed that after this update where we can see the credits used, my student credits are starting to be deducted in a way that seems very abusive to me. With each iteration, it shows the chat using 20, 30, or a maximum of 60 credits, but when I look at the credits transparency tab, I see that in just a few creations and with one or two adjustments, it dropped from 3,000 to 900. So I'm wondering how this issue of credit and AI agent usage really works? This doesn't seem normal to me.  

I’ve just cancelled my Professional plan as I’m not using it enough to justify the cost. My monthly subscription is listed as renewing on January 16, 2026, so I would expect access to my files to be terminated at that point and would not expect any further charges. However, when I cancelled, there was a notification stating that the subscription renews in June 2026. Could you please confirm that there will not be any further charges going forward as I do not want the Professional plan from the end of this month’s billing period.Many thanks, Paul

日本語入力でテキストレイヤーへ 2 文字以上入力し、未確定状態で先頭の文字を消すときに del キーを 2 回タイプしないと削除できない現象に遭遇しています。例えば「あい」と入力して、先頭の「あ」を消すときに del キーを 2 回タイプする必要があります。（つまり del キーのタイプが全体で 1 回増える）「あ」と入力しただけであれば、del キー 1 回で削除できます。レイヤー名の変更やダイアログでの入力など、テキストレイヤー以外では現象は起きていません。環境OS: macOS 15.5 IM: macOS 標準 / azooKey Figma: デスクトップ版 125.11.6 /ブラウザ版 デスクトップ版は Design / Jam / Slides で再現を確認  

This is what pops up and am still waiting for the support team to contact me before I lose access.“Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”It still states that I need to verify.I am starting to get worried it will interfere with my school work if it does not get resolved asap.

– File name: “Блог 🤩”– File type: FigJam– Workspace: Alina’s team– Last opened: December 12– On December 15, when I tried to open the tab that was always open, I got an error and the file became inaccessible. Could you please check whether this file can be restored from backups?Thank you for your help!

Hey everyone,I’m currently on the Figma Education (Educator/Student) plan, and my account is already verified.I want to change the email address on this same Figma account (from an edu email to a personal Gmail).My concern is:Will changing the email revoke my education status? Has anyone successfully changed their email without losing the edu plan? If it does get revoked, did Figma support help re-verify or transfer the status?I’ve seen mixed answers online, and I don’t want to risk losing access accidentally 😅Any real experiences or advice would be super helpful. Thanks in advance! 

Hi, The Figma Ai tool bar is not available for me, despite being on the professional full seat plan, also I think the ability to create multiple folders, please help. [image redacted by moderator to remove personal information] 

Figma prototype keeps opening in the mobile web browser and not the Figma app, even when the app is downloaded and logged in. 

I recently upgraded to Mac OS Tahoe 26.2 and now I cannot open a new tab in the Figma desktop app. The “+” button/tab next to the home tab does not do anything. Also File > New Tab does nothing. The only way I can have multiple tabs open is to find a specific file from my recents folder or within the a project. I have reinstalled Figma. I have reset the cache. I have restarted my computer. 

Hello Figma Support,After working on a file and reopening it the next day, I encountered the following issues. Please advise why this is happening and how to fix it. Some text layers show different content or have moved to different positions. If I double-click a text layer, the visible text immediately reverts to the original content I had entered. However, the layer’s position remains changed and does not return to its original location. When I drag a layer out of a section and drop it elsewhere, the text also reverts to the original input (same as item 1), but the position still does not revert. Steps and observations: I saved and closed the file after editing on yesterday. When I reopened the file on today, the problems appeared. Double-clicking restores text content but not layer position. Dragging elements out of a section triggers the same text-content revert behavior, while positions stay incorrect. Could you please let me know: What might cause text content and pos

Hi there!I’m unable to reverify my student plan. When attempting to verify, the page reads that my verification limit has been exceeded.I’ve already contacted Figma Education and SheerID, but have gotten no responses from either (it’s been a week). Is there any way to reset my education plan so I can re-verify? Thanks!

Best figma,I am having trouble getting into my student account, I am a higher education student from ROC Nijmegen. I provided all 3 documents but I still can’t get in. Could you please verify my account.

At the moment, I can only apply a boolean property for show/hide to specific layers of a component. Why can’t we have the ability to apply a boolean property to an entire component? For what I’m building, I need the ability to show & hide entire components. Right now, the only way to do this is to restructure my components so I can add the boolean property to each layer. This is really tedious. It takes extra time, adds churn, and adds more boolean toggles to the panel than should be necessary. Please consider adding this into the next release.

Hi, My lecturer has tried and contacted Figma about this problem a few times now, but nothing has helped.I needed to re-verify my student account for my education plan, but no matter what kind of proof I supplied it kept getting denied.Can someone from Figma support contact me about this and help me out? Thanks

I canceled my subscription one month ago. This is confirmed by Figmas UI showing me that I'm on the Free plan. Nevertheless I had a charge of 5,95€ on my credit card today. What is happening here and why even 5,95€ i was on the 17,85€ plan before.

HiI have been modeling an app (Concept design for discussion purposes only).I have a few versions, version 7 published ok, since then i have made multiple changes I am on version 12 I can preview it but could not publish it.The error said something went wrong refresh and try againOne of the last changes I made was to add a 40 second video to illustrate an exercise in my app's libraryDo you know why this happened?https://www.figma.com/make/UGY6NSDxNjqQCPnrszefCv/Concept-design.-Functionality-and-logic-subject-to-further-development?t=vN79337nACeBECwJ-1

У меня списывают деньги, хотя я отменил все подписки. Но я не могу найти раздел, где можно отвязать свою карту.Вообще нет такого раздела у меня, где бы было показана моя карта. Раздела биллинга даже нет. Что за интерфейс то?! Это вообще незаконно так делать! Почему нет кнопки “отвязать карту”?

Hello,I was on a Professional (monthly) plan and let it end / canceled it at the end of the last billing period. I confirmed that my workspace is now on the free plan and there is no active paid subscription visible in my account.Despite this, I have been charged again on my card after the professional plan ended. I cannot see any Billing tab or invoice history because billing access is only available for paid plans or team admins and I am now on free. Details:- I previously had a Professional monthly subscription.- The subscription ended and my account shows Free plan.- I was charged again after the plan ended, without renewal or active paid plan.- I cannot access billing or invoices to see what the charge is for. :contentReference[oaicite:1]{index=1}Questions:1. Why am I being charged again even though the plan ended and my account shows free?2. Is there any way to view the billing details or invoice for this charge without upgrading back to a paid plan?3. Based on Figma’s billing mo

Hi, my invoice is too much 2C71081F-0051

Figma Make it not working properly at all. There is some serious issue across the product. After it finishes the first prompt, the app gets stuck in “Thinking…  Building your idea” screen. I waited for 40 mins and it has not moved.  When I refresh, it gives me a UI which all i can say is pure “ABOMINATION” I ensured I added the perfect design frame and yet it messed up Just to be sure I redid my previous successfully made apps with same frame and prompt, yet it either got stuck or made something I have no idea what to call. Its not publishing, shows unsuccessful error. A weird black line appearing on all the app its building (example added below) You can a diagonal white line behind the cards!  Idk something seems very wrong and weird. Please fix it.

Why isn’t it possible to set specific options for italic or bold variants on Text Styles in Figma Slides?It seems like it chooses at random which option to reference — sometimes sticking to one option for a period of time and then randomly switching to another option later.I want to be able to control this!

I’m trying to publish a set of templates in Buzz, but they don’t show up under “ready to publish” (see screenshot).I’ve closed and reopened figma (desktop) a billion times and nothing. I also deleted all the earlier templates I tried to test and made a new one (copying directly out of my figma file) because this was happening in another file. Is this a bug or am I doing something wrong? It worked like once and then I tried to add more templates to the file and now it’s not working at all.  

When using “Undo” I want to undo changes not “clicks” or selections.Yes, this is addressed in several threads, but this is one of the reasons Figma is so frustrating, that I seriously considers changing job to a company NOT using figma. Funny how a UX design-tool can have a terrible User Experience.Question: Will and When do we get this fixed?   

When I have created variants for a components, but no interaction added to the component state. i.e for example, let just say I have a drop down with two options as shown below Now, When I hover over the settings button, I want it to turn into the grey mode and when I click on the grey button (Hover state), it should open up to reveal other two options (Configurations and Terms of use). This action works fine like how it is intended.Now in the same frame, I have a similar working for Config and Terms of us button (default button → hover state → active button). When I connect Config and Terms hover state button to navigate to another page, in the prototype mode, the working happens only till the drop-down opens. After that it doesn’t navigate to another page unless I keep this state active on the frame. Why is this happening? I should ideally be able to work seamlessly without having to create so many frames. What’s the point of design then, lol? You can see the screen recording of what