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Hello, I'm reporting a persistent bug in Figma.Issue: Unable to publish prototype updates via the Preview tab. Error Message: 'Something went wrong, reload and try again' (in red). Start Time: Dec 15, 2025 - 5:20 PM.Troubleshooting steps I've already taken: Refreshed the page; Switched browsers and used Incognito mode; Restarted both the app and the computer; Duplicated the file and attempted to publish (the error happens in the new file as well). Please let me know if you need any logs.

I canceled my subscription one month ago. This is confirmed by Figmas UI showing me that I'm on the Free plan. Nevertheless I had a charge of 5,95€ on my credit card today. What is happening here and why even 5,95€ i was on the 17,85€ plan before.

Same here. Our problems started after last update and switching our Professional subscription from  the monthly payment into the annual payment.We have the same issues: changing a variant take ages, changing properties - the same, detaching component with nested component it’s impossible, there is error occurring. Some of the components are older, we used them for couple of months before subscription changes and before last Figma update and it was all ok. What is more concerning is that the memory usage is very low arround 12-20%, so there is something more complicated than memory.I noticed that some people are reporting similar issues after switching from monthly payment into annual one. PLEASE FIND A SOLUTION to this quickly, because we can’t work properly. Some changes are not possible at all.

HelloI’m working on a carousel animation with a smooth transition. I’m having trouble getting it to work quite right — I can make it move from one image to another in one direction of the carousel, but not the other. I want a sliding, drag-style transition between the images.It is supposed to have a round curve on the animation.Thank you in advance for taking the time to read the above. I hope someone can help me.Project link:  

I have submitted proper verification documents to sheerID and am met with the exceeded message. I have contacted sheerID and cc’d Figma support in the emails. I have not received any response from Figma and SheerID permanently closed my case even after I did what was asked. Can someone please assist with this as I need Figma for various classes within my degree program?

Hi, I would need copies of all invoices from the current year and since there is no possibility to download them myself nor contact support directly, I am asking them through this channel. 

Just created a pitch deck using the AI feature and trying to export but it only lets me do File>Local Copy to a .make file. I don’t see any Menu Bar either for the Export function.

My account is unable to update plugins because I changed the two-step verification process. The account is this email address. Please help me resolve this. The plugin name is iconcraftpro.

We’re working on a larger Component library that includes non-published components (components with the prefix _ or .) as base components in order to simplify large, complex components. We intended – in some specific cases – to offer regular components as templates, that a designer would then have to detach and work with a bunch of base components to build the desired design. What we have come to realize with this approach, however, is that these non-published components don’t receive updates from the library when they are updated in the main library. Is this intended behaviour? We basically have the option to simply publish these base components as regular components, but that of course would mean cluttering up the assets overview with a bunch of modular components.

The latest Figma update broke my components. Button hover states all messed up. Prototypes showing weird flickering.

I’m working in a file I haven’t used in about 6 months or so. Certain images in my figma files aren’t loading. I’ve tried on desktop and web. I’ve cleared my cache, force quite and reloaded, viewed in preview mode and nothing is working. I know there are a lot of issues due to aws outages, but I’m not sure if this is related, or if my images are corrupted in some way. Is anyone else experiencing this? 10.20.2025

Do I have access to Figma sites through my Figma student/education account?Thanks

These are new and improved color formats that replace hex and rgb. They will soon become the standard in web browsers. They open up more colors than are currently possible. The Expanding Gamut of Color on the Web | CSS-Tricks - CSS-Tricks

Are there humans on the other side of Support?  I sent in a ticket but haven't heard back anything and my team is dead in the water.I upgraded my Professional account to Organization yesterday paying the $1400.  Immediately after the upgrade went through, something broke in my account and my Supabase project seems to been disconnected.  First it threw a Supabase error and told me to fix config.  When I went into config is says the project is deleted.  I’ve confirmed the project is in fact not deleted on the Supabase side but it seems the linkage between the projects is broken.I’m unable to create re-link it from the Figma side as it won’t allow me to fix or create a new Supabase linkage.  Seems like the upgrade scrambled an id somewhere and broke a table.  Can someone fix this please?  I paid for an upgrade and instead got my project progress halted.Ticket# 1643042

Hello,I am using the Free plan and do not have any paid subscription.I received a failed charge attempt of €18.30 on my card (Hype) from FIGMA.Please confirm that my account has no active subscription and remove any saved payment method associated with my account.Thank you. 

How can I return my spacing, and padding controls to my UI? When I make an auto layout my controls aren't showing.

Hello, good day.I’m experiencing serious issues with the new Figma UI update. Many essential tools — such as padding controls — are missing or hidden.Please do not enforce this new version. The previous UI was much better, clearer, and far more efficient for designers.This new version has no advantages, feels confusing, and makes our workflow significantly harder.

I create a concept in Figma Make and want to test it with the team and potentially with customers, but they can see my underbelly chat. Is there a way to hide the chat?

O botão de publicar do Figma Make não funciona. Ele diz “algo deu errado atualize e tente novamente” e me deixa sem explicações.

eu estava terminando meu site e cliquei em publicar no figma make assim que eu cliquei apareceu “algo deu errado aytualize e tente novamente por favor me ajude!!!! 

I’m having an issue in Figma Sites where I’ve made a custom nav bar with figma make and it works as I intended except for the fact that I can’t actually link to the pages on my site. I only have three buttons “Work”, “About”, & “Contact” and I’d like to functionality to work like so.When the "Work" button is pressed it automatically goes to the page titled "Home". When the "About" button is clicked it automatically goes to the page titled "/about" When the "Contact" button is clicked it automatically scrolls to the component labeled "Footer 1"I’ve had mixed success with the first and last item. Essentially it defaults to the “scroll-to” interaction but only works on the desktop portion of my Home page. When the About button is clicked I either get a black screen or a “Not Found Error Page”. If anyone has insights on how I might achieve what I’m looking for I’d really appreciate it! The base code for the nav bar without the above linking interactions is attached. 

I am reading through OAuth support for Figma Plugins: https://developers.figma.com/docs/plugins/oauth-with-plugins/#saving-the-access-token-locally One thing I am confused about is how to handle refresh tokens? Should the Figma Plugin frontend store the refresh token along with the access token and handle refreshing at the proper time, or should the plugin backend store them and handle it? I feel like storing the refresh token in the Figma Plugin frontend is not great for security, since some OAuth providers might require the client secret to be sent along with a refresh request. If the backend handles refreshing tokens, I see a couple of hurdles:do we need to generate a new read key for the plugin to poll? how does the backend know what access token it is refreshing? Do we send in the current user ID or the access token we want refreshed?It also seems to go against what the documentation says, since it states that the server should delete the access token from the server after it has

Could you please let me know if there are plans to make a Figma app for iPads? And if so, when is it expected to be released?I’d really love to be able to work in Figma on an iPad the same way you can on a computer!!!!!

Hello,The desktop app that I have always used on my MacBook with MacOS 11.7.10 operating system stopped working today. There is a white cross on the app preview: when I click to open the application, a notification appears saying that MacOS 12.0 operating system is required.The MacBook (from 2015) can no more be updated. I am asking if it is possible to use the Figma desktop app on the previous version anyway. Is it possible to install a previous version? [The title of this post was updated from “No more access on Figma Desktop” to “Figma Desktop App Requirements” by a moderator on 30-Nov-2025.]

I’ve enabled Google Analytics in a Figma Site that I launched about a month ago and I’m able to see Users and Page Views, but not the Engagement Time. Is there a way to fix this or is it a know issue?