I’m working in a file I haven’t used in about 6 months or so. Certain images in my figma files aren’t loading. I’ve tried on desktop and web. I’ve cleared my cache, force quite and reloaded, viewed in preview mode and nothing is working.
I know there are a lot of issues due to aws outages, but I’m not sure if this is related, or if my images are corrupted in some way. Is anyone else experiencing this?
10.20.2025
I also lost the images I uploaded. The vector image remains intact, but the png file has disappeared. It is possible to import new images, but the problem of loss of existing files is serious. :(
Hey All, thanks for reaching out!
We had a service disruption yesterday affecting some users’ ability to load their images in Figma as expected: https://status.figma.com/incidents/gf388g8vqg02
The disruption was mitigated yesterday, but please let us know if either of you continue to run into issues.
Hi
Hi
Did this start happening on Oct 20th or just recently? Is it affecting all of your files or just this one file in particular?
If it’s one file, recent, and you’ve already refreshed your tabs and checked your version history, please do file a ticket with our technical quality team here: https://help.figma.com/hc/en-us/requests/new
Our team would love to take a closer look at what may have happened on the backend.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.