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Experiencing issues? Report them.

  • 2,205 Topics
  • 6,000 Replies
2204 Topics
Eli P
Eli PNew Member
asked in Report a Problem
Anyone from Figma here? Need help escalating a billing issue.

I’ve been a Figma supporter for years, but their new billing system is broken and unfair. I made a simple adjustment ONE DAY after my renewal date to adjust our team’s plan based in the new pricing model, and now we’re being charged for both the old and new seat, with no way to fix it. Here’s what happened: ✔️ My renewal hit on March 16 with 5 full seats. ✔️ On March 17, I downgraded 3 of those to developer seats since develpers don’t need full editing access. ✔️ Figma says my billing locked at renewal, so now I have to pay for both the full and developer seats. ✔️ Even if I switch back, I’m still charged the full amount. There’s no way to adjust it without extra fees. Figma support stopped responding after 20+ hours. So… anyone here working at Figma who can escalate this?

21014
ksn
Figmate
Matt_Gregg
Matt_GreggNew Member
asked in Report a Problem
Parent component with nested components lose fixed position when changing nested component property

We have a modal wizard component with a header and footer and content section with a slot for scrolling content. The header and footer are nested components and absolutely positioned: Yet, when the nested footer component property for number of buttons is changed to a different value (e.g., 4 buttons) than what the default is in the parent component (3 buttons), the fixed positioning of the header and footer are removed. This breaks the scrolling Is this a bug or could there be a problem in the construction? The

160
Matt_Gregg
bingzhong li
bingzhong liNew Member
asked in Report a Problem
Unable to delete row in Figma buzz

how should delete these rows in Figma buzz workplace

81
Gayani_S
Figmate
Sveva Molinari
Sveva MolinariNew Member
asked in Report a Problem
Issues with restoring a file

Hi everyone, I'm having an issue with a deleted file that's in the trash. Although it's not permanently deleted, I can't restore it or move it back to drafts or even deleted it permanently. When I right-click on the file, no window appears. I also tried logging in from another PC or accounts, but nothing changes. I was the admin of the file.

91
Gayani_S
Figmate
Muhammad Bilal
Muhammad BilalNew Member
asked in Report a Problem
Transfer my account to a different one

Hi Figma Team! I had been using my figma account on company's email with student subscription. Now that I have lost that account as the account is deleted or deactivated, I want it to transfer to another account so that I an get emails and details about subscription. Please transfer the account or files also if possible to the new one [redacted by forum admin/moderator to remove PII] Previous account with student subscription: [redacted by forum admin/moderator to remove PII]

151
Gayani_S
Figmate
uxshirleyxu
uxshirleyxuNew Member
asked in Report a Problem
无法通过快捷键创建Auto layout??

新版的UI，auto layout后还是变成了Frame why??

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uxshirleyxu
coley
coleyNew Member
asked in Report a Problem
Drag mouse to select multiple items is just dragging comments around instead of selecting items

When I drag the mouse to select multiple items., or even just click once and try to drag/move an item, Figma is just selecting all the comments and moving them instead of what I’m trying to move. I have to double click an object and then move it, and I can’t select anything by dragging the mouse. I have restarted and updated Figma multiple times. I’ve used this in terminal as well: rm -rf "$HOME/Library/Application Support/Figma" It’s still doing the same thing. And only in this one file.

442
J
Figmate
Mel Choyce
Mel ChoyceNew Member
asked in Report a Problem
Error when sharing slide template to Community

Hey there! I'm trying to share a slide template to Community, but I get this error every time I try: "Can't publish empty template. Add at least one slide." I have a bunch of slides, though. Here's the template I've been working on: https://www.figma.com/slides/jS3dKM33H2QUeFgAeCd6Vh/Retro-Vibes?node-id=1-42&t=ENobfTUaoWLRLooh-1 I've tried on both desktop (Mac) and browser (Chrome), and I have a paid plan (Professional). Any ideas why I'm stuck? Thanks so much! Edit: It looks like maybe it did publish, despite the error? I’m seeing it here:

293
y_toku
Figmate
Tascha
TaschaActive Member
asked in Report a Problem
Changing instance via variable resets text (and other properties) when inside component

So, in principle, if an instance is inside of another component, changing the variant causes the text to reset back to the text of the master component. This also happens with other properties of the instance, e.g. if you set some booleans up they will be reset to how they were set in the master component once the variant is changed via variable. Here’s a screenshot of what I mean: and here’s the link to the file to mess around with. (So, this issue might be similar (or even basically the same) as discussed here: Change to on instance not keeping text change but frankly I haven’t had the patience to look into OPs setup 😅 I tried to break the issue down to the most bare-bones that I could in the file I provided (also to see if the issue has anything to do with my components or just is a bug) If anyone has found a workaround do let me know 🙏 (and yes, I do need the instance within another instance; it’s a button inside a form layout that I want to reuse (and many other such cases).

138421
djv
Figmate
Laurence_Beauchesne
Laurence_BeauchesneNew Member
asked in Report a Problem
Sub-component won't hug content after changing state variant

I built an app nav with multiple sub components and am running into an issue when I’m interacting with the sub-component variants. The app nav menu items can either be a singular nav item or a nested nav item with additional sub-nav items contained in it. When I modify the variant to have a nav item be nested and in a selected state (showing the sub-nav items), the container hugs the content and pushes the other main nav items down. If I were to switch the sub nav state back to default or toggle off the nested nav item and try turning the selected state for the sub nav item, the container no longer hugs the content and the sub nav items overlap with the main nav items below. I’m trying to figure out if it’s the way I built this component or a bug. All the of the content in my sub-components are build with Hug content heights. I’ve included a video of the interactions I’m explaining and a screenshots of the subcomponents I’m using.

111
djv
Figmate
a.piskunov
a.piskunovNew Member
asked in Report a Problem
problem with text styles

Hello. I have this problem, text styles are constantly flying off in [redacted by moderators] and line spacing is decreasing, while the root components themselves remain intact and if you go into the version history of the file, everything is fine there too. What should I do

141
ksn
Figmate
TinyRoy
TinyRoyNew Member
asked in Report a Problem
How do I prevent figma from changing my text into shapes

For example, I want “->” in a text field but Figma changes it to “→” How can I prevent that? I’ve tried disabling spell check but it didn't work.

161
djv
Figmate
Mark Mullaly
Mark MullalyNew Member
asked in Report a Problem
Urgent: Need Quote Assistance, no contact from Figma Sales Team

In order to proceed with acquiring Figma licenses (Organization) I need to obtain a quotation. I have made multiple inquires through the Contact Sales team over a period of four months now (first inquiry in December), and still have not received any follow-up whatsoever. Requiring multiple licenses (initial requested quote is for seven full Organization licenses and eleven dev mode Organization licenses). Please have someone contact me ASAP. Thank you,Mark

526
Celine_
Figmate
Tzuyi Lee
Tzuyi LeeNew Member
asked in Report a Problem
Missing preview of the space

Previously, when I click 'option' key and hovering on an object, I can see the space between two objects from the frame, however, now I can’t. I have to select two object to check the space between from the panel on the right. Anyone know how can I call it back? or it’s an official update ?

61
djv
Figmate
Samuel Garijo
Samuel GarijoNew Member
asked in Report a Problem
Unable to use right half of the "right side menu"

I can’t click the options from the right half of the "right side menu", such as the border radious, the height (while width field is working)

41
Celine_
Figmate
Jeff Chamberlain
Jeff ChamberlainNew Member
asked in Report a Problem
'You can’t access this resource' error

I’m signed in under my personal email in standard account. I have tabs currently open on my desktop that I can’t access. Some are drafts some are saved. I used to be associated with a previous company (Accolade) but my personal email would have not been used for that figma account. Some of the drafts that I’ve recently started are also not displaying in ‘recent files’. Please advise.

27911
Celine_
Figmate
Elisaveta_Shishkina
Elisaveta_ShishkinaNew Member
asked in Report a Problem
My file won't load, owner, can't access, plugin broke sync

I was working in the Figma Desktop app and using a plugin when the file suddenly stopped syncing. It showed as “Not synced” and then became unresponsive. When I tried to reopen the file, the loading bar got stuck near the end and never finished. Here’s what I’ve already tried: Restarting the app Logging in from an incognito browser Duplicating the file (unsuccessful) Moving the file to Drafts Opening the file using ?lite=1 mode None of these helped. All other files in my account (and other accounts) work fine — this issue only affects one specific file. This file is important, and I need help recovering it or restoring a previous working version.

312
Elisaveta_Shishkina
Cassidy
CassidyNew Member
asked in Report a Problem
Annotations disappearing when I zoom in

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?

744
Cassidy
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Performance issue with Figma

Hi Figma team! Recently I noticed issue with performance.For ex. 1. When I click on any frame. Frame becomes active after few millisecond. Not instantly. I compared Figma with Creatie and Motiff. They are selecting layers instantly. (Same as Figma was before) 2. Moving (dragging) elements also has some delay (in milliseconds) If I click on any frame and move by dragging, it delays a little bit. 3. Jumping between pages slowed down, in other word, when I click to other page it loads a bit longer (even if page has few frames.) Before in figma, switching between pages was instantly. Until recent update Figma was very fast. That's why I switched from Sketch. I can record a video as proof. (Sorry my english is not good to explain) Thanks!

17615
Celine_
Figmate
Julie_Jacob
Julie_JacobNew Member
asked in Report a Problem
Click interaction won't work after Intance varient change

I have a centralized library of components that I reuse in many prototypes. One of these is a login component. The login component has a button that will change the variant from a keyboard login to a badge scan illustration. The problem: When I create an instance of this component in a separate prototype file, the button will switch to the badge illustration variant, but any interaction that I apply to that badge illustration to navigate to another screen simply won’t work after the variant change occurs. If I change it so the instance begins with the badge scan variant, then the interaction works fine. But I need the default to be the keyboard.

210
Julie_Jacob
anzhelikach.design
anzhelikach.designNew Member
asked in Report a Problem
Outline Stroke generates too many unnecessary nodes

Using Outline Stroke in Figma creates vectors with an excessive number of points, making manual editing harder and potentially affecting performance in complex files. It would be helpful to have an option to auto-optimize paths or simplify vectors immediately after outlining.

50
anzhelikach.design
Guindaste
GuindasteNew Member
asked in Report a Problem
Porque que quando eu seleciono fica desse jeito? como se tivesse invisível?

191
Ondrej_Pavlicek
A
Alex ANew Member
asked in Report a Problem
Issues with nested component scaling

Hey Figma team, I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’. However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is: We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and border radius; We have to resort to a workaround lik

686
Julien Blanchet
FloBe
FloBeNew Member
asked in Report a Problem
Fonts are not displayed correctly in “Sites (Beta)” in the preview

Hello, maybe someone can give me some information? Is the problem mentioned in the subject line a known beta bug that will be fixed? I would like to design a “site”, but if I can't show my client the project with the correct font, it doesn't make sense for me.

493
Steve Wright
Chien Min
Chien MinNew Member
asked in Report a Problem
I can't find Organization name to publish my private widget

Hi, I wan’t to publish a private widget to my organization but I can’t find Organization name option, please refer to the attached screenshot. I’m using organization and enterprise plan. Thank you.

465
Celine_
Figmate

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