Report a Problem

Hi Figma Team,After the recent update introducing the "Draw" section, I was excited to explore the new brushes. I used the "Hardboiled" brush to create a scribbled, comical-style character for a client project. While the brush gave me the visual effect I was aiming for, I quickly ran into major performance issues.The design file became increasingly laggy, eventually consuming over 60% of system memory. I couldn’t move the character across screens, save my work reliably, or even build more than a few poses without the entire file slowing down dramatically. For a brush tool focused on loose sketching, I was surprised to see it demand such heavy resources for what is essentially vector scribbling.Would love to see optimizations for brush-based drawings in future updates — especially to support comic or sketch-based workflows.Thanks for your time and great work otherwise.

My account with jun.zhu@anu.edu.au can no longer receive emails because the email has been deactivated. Therefore, I cannot complete the email verification process to log in. This account is on the Education Plan and contains many important files. Could you please advise how I can log in, or how I can transfer the files from this account to my personal account: junnn.zhuuu@gmail.com? I have already submitted a support ticket (case number 1522691), but I have not received any response yet. I urgently need access to these files, so I would greatly appreciate your help in resolving this issue ASAP. Thank you!

When I’m working in figma slides or other, the bibliography quote doesn’t paste successfully.  When I copy a bibliography quote (in my case from Zotero) with Italics and Regular texts, figma doesn’t apply the text format (or without) in the design/board.I would like that issue will be fixed in further updates. I upload some screenshots to see the issue.Thanks for the wide software that you’re developing!! 💗Libre Office bibliography quote pasted. Quote pasted in figma slides 

I have accidentally renamed my file by using key commands. Not sure how it happens but the file has been renamed Z. I bet it has to do with Undo key commands. Is there a way to make changing the file name a little harder so this does not happen.

Hello Figma Support Team,I noticed that my upcoming invoice shows multiple seats (3 Full + 1 Dev), but I only need 1 Full seat for my subscription. It seems there was a mistake and extra seats were added.Could you please:Remove all additional seats (Full, Dev, and Collab).Keep only 1 Full seat active.Switch my plan to the annual subscription (with the 20% discount).Adjust my invoice so that it reflects only the cost of one Full seat on the annual plan.I would appreciate your help in fixing this issue.Best regards,

Hi, I’ve noticed an issue with changing the font family in the variables modal. The font does not update across all pages and components automatically. The font can be changed to the correct family when double clicking on a text box. Cheers, Sanny

Have not been able to use my Figma on chemo for past 3days now 

I canceled my plan a while ago, but I would like to go back and download my invoices. However, there is no button or option showing up. I simply need to download my invoices.I tried following the best answer in the community forum, but I still couldn’t find it.

 Hi everyone,I'm currently working in FigmaMake and encountered an issue where, no matter how I try to fix the error using "Fix for me", the preview still fails to display. It keeps showing the message:"A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older version in chat."I've tried: Clicking “Fix for me” multiple times Duplicating the file Restoring to an older version that used to display properly Nothing seems to work, and I’m not sure what exactly is causing the issue.This is currently blocking progress 🥲 Any suggestions or similar experiences would be greatly appreciated!Screenshot attached for context.Thanks in advance!

I’ve been trying to verify my account for the Figma Education Plan, but I’ve been facing repeated issues. On my first attempt, the system showed an error and didn’t let me complete the verification. When I tried again, it showed “Verification Limit Exceeded.” I reached out to both SheerID support and the Figma Education team for help, but I haven’t received any response from either side. Now my deadline is down to only 5 days, and I’m stuck without a way to re-verify or reset my attempts. Because of this technical error and lack of support, I’m at risk of losing access to the Education Plan. I’m really not sure what else to do—any guidance or help would be greatly appreciated.

What’s going on here?I clearly have one letter and a few strokes, but when presenting or making a PDF they totally disappear. Anyone?Thanks in advance.  

I will not give other details: WHERE THE F*** IS THE AUTOLAYOUT WINDOW? The way in which you change so frequently is the interface is really unrespectful for people that use figma as a working tool.And you should also start changing your ux, ui o graphic designer, because some new icons are totally unreadable (e.g. the stroke one).

This prompt appears every time I am pasting an image. I DONT NEED TO BOOST MY RESOLUTION EVERY TIMEPlease make it stop.

If you review hidden component, in window Review updates is also hidden and you can't see changes. 

Hello Everyone,I need to point 2 domains to 1 designed page, but the current settings only allow me to add 1 domain at a time. I can't find where to add a second domain.How can I configure multiple domains for the same page?Reference: https://help.figma.com/hc/en-us/articles/31414274019863-Manage-a-custom-domain-for-your-siteI see the Pro plan allows 10 custom domains, but it's unclear whether this means:- 10 domains across 10 different pages, or  - 10 domains pointing to 1 pageCould you clarify this limitation?Thank you for your help.

I opened my student  account on figma and it asked me to re-verify my status which I did, I clicked the button and it led me to the verification process. I even signed in with my school account on my school portal. It asked me for proof of enrollment, but when I finished logging in using my school account it just led me to the image below.. When i clicked the button, it opened figma but to another account ? I also recieved an email on that acoount on my gmail. I find it weird that I logged in using my school account and another account got verified. 

Dear whom may concern, Thank you for taking time reading this message. I am one of high school art teachers. Currently our curriculum team tried to complete the verify procedure due to the new version updated. However, it continuously reported failed. We tried many times from different accounts of my colleagues, the same situation was happened every single time. We registered on your website via google form and also emailed for the problem but no feedback or response for at least 10 days.As the request email you sent to us, the deadline for account review is 29th of September, please reply for the further support as soon as possible, whether it would influence the teaching process. Thank you.Kind regards,Ziyuan (Emily) Xia[redacted by forum moderator to remove PII]

I have tried multiple times contacting the customer care sheed but SHEERID doesnt do anything they say click this kind of picture that kind of picture but how should i even try again when it says max limit reached. And how can you use your govt id to verify as a student atleast ask an I-20 or some student related id . Can anyone help me how can I verify myself as a student ?

Hello, I am currently on a Figma Education plan. One of my classmates, who is also on the same Education plan, already has access to AI features like Remove background, Boost resolution, Edit image, and Make an image.As I Have Attached his and mine Screenshots, in one Screenshot he have the action button, and the other who have normal button is mine.However, I don’t see these features in my account. Could you please clarify if AI features are available for Education users, and if so, is it possible to enable them for my account? If there is a waitlist or any extra step needed, I would like to join. My account details: Name: [Dhruv Vadera] Email: (redacted by the moderator due to PII)] Thank you for your help!

Hi! I’m testing a site built with the new Figma Sites feature. I’ve set the top navigation bar as a sticky element and made sure it’s positioned at the very top of the layer tree. In the Layout panel, canvas stacking is set to “First on top.”Canvas stakcking settingsIt looks fine on Figma and Chrome(desktop & laptop)On Safari and mobile browsers, the sticky navigation bar appears underneath the hero section content, even though it’s set to be the topmost layer in the design.  On Chrome (desktop & laptop): everything works as intended — the GNB stays sticky and always remains on top. On Safari (desktop & laptop) and all mobile browsers (Safari & Chrome): the GNB is sticky, but appears underneath other layers and is partially or fully hidden.  Is there a workaround or fix for this issue? Thanks in advance!

I was alerted that I had until Sept 29 to re-verify my Figma edu account, I have a corp account that I’m also signed on to for a part-internship. Thus, when I re-verified with my EDU account, re-directing me to the Figma App, it applied the perks/benefits onto that said corp account and not the true EDU account. Is there a way to re-instate and/or revert the benefits so it actually applies to the right account?

Hello, I’ve been trying for two weeks to reverify my student status. At first, I received the error that writes, 'We are unable to verify you at this time. If you believe you received this in error, please contact SheerID support.'I contacted SheerID, but they only emailed that they were unable to process my verification request. They didn’t provide any solution.  I retried verification on Figma, and received this error: Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.  Could you please resolve this or reset my verification limit? Apparently, my friends and many others on this forum had the same issue, and had to individually submit this request. Thank you! 

HelloI have lost access to my email and forgot the password as wll. Please help as it’s an urgent project that needs to be submitted.Email: [redacted]

This is what pops up and am still waiting for the support team to contact me before I lose access.“Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”It still states that I need to verify.I am starting to get worried it will interfere with my school work if it does not get resolved asap.

Recently, the images endpoint no longer returns images in the correct resolution. In our Figma file, the node to be exported is 2808x4056px. However, when we use the endpoint, we now only get the image at a maximum of 1905x2751px. The system had worked without issues for over 1.5 years. I also checked the changelog and didn’t find any mention of changes to the maximum size.I’ve also experimented with other parameters of the endpoint. When I set scale to 2 or 4, I still only get a maximum of 1905x2751px. But when I set scale to 0.1, I get 281x406px, which corresponds to the original resolution of 2808x4056px.