Report a Problem

On September 18 I purchased a single annual Collab seat for $50.40. On September 22 I inadvertently self-upgraded to a Full seat while attempting to access AI features. An upcoming billing adjustment of $210.07 was generated. The invoice is still upcoming and has not yet been charged. Can this upgrade be reversed and the billing adjustment removed?

I've uploaded three fonts -- Galano Grotesque SemiBold, Medium, and Regular to my shared team-admin font uploads, but team members aren't able to use them without uploading the same fonts locally. What is the issue here and how do we resolve?

Hi Figma Team,I need help regarding a Figma file that is no longer accessible from my account. I’d like to understand whether the file may be recoverable.The file was associated with my Education account, and I can provide the relevant file URL, account details, screenshots, and other information privately for verification.Since some of these details are sensitive, I would prefer not to share them publicly. Could someone from the Figma Support team please advise me on the appropriate private channel or next steps?Thank you for your help.

I am writing to request a manual review for the Figma Education plan. I am a teacher at Sundarammal School in India, but the automated verification system is blocking my application.My school does not provide official email addresses or custom domains to its teaching staff. Consequently, I must register using my personal email address: [redacted by moderator to remove personal information].To verify my active status, I have attached a clear photograph of my official, physical School ID Card for the current 2026–2027 academic year. It displays my full professional name, Arun Krishnan R, along with the institutional stamp.Please manually review my attached credentials so I can unlock Figma Professional features for my classroom setup.Thank you for your time and assistance.Best regards,Arun Krishnan R[attachment redacted by moderator to remove personal information]

En la app de escritorio, la vista previa en vivo de un archivo de Figma Make no renderiza: el panel central queda vacío con el mensaje "Sigue dando indicaciones para empezar a crear", aunque el archivo sí tiene contenido (Make reporta "Ha editado 4 archivos": src/App.tsx, src/index.css, etc.). El resultado solo es visible después de pulsar Publicar. Esto impide iterar con feedback visual. Ocurre de forma consistente desde hace más de un mes.

It has now been almost 72 hours, and I  can not get any support from Figma on an issue with my make account.   I am on the Professional plan, and currently have 4 published items and 3 connected domains.  I wanted to update our site on Friday with a version that I duplicated and updated, so I needed to reset the domain attributes. Well… I got an error that said “This plan has reached the maximum number of allowed domains”.  Thinking that the easiest way to guarantee this was to take down the current site and swap in the new one…. I took down the “current” site, and that immediately threw up the same error.  I logged a ticket and received the email 70 hours ago…. and NOTHING.  Is there anything I can do? 

When i use figma on web at tablet breakpoint on Safari in iPad  the left side panel’s nav item text color are blue, this is also inconsistently rendered on the UI. Not impacting usability but reporting just in case  

Hi team,We've been with Figma for many years and truly value the partnership, so we're hoping you can help us get this sorted quickly.  We have sent 3 other tickets this last week attempting to resolve this with no response.  Our account is currently locked for non-payment, and we have an issue with the invoice. There is an added charge of $120 for 10,000 AI credits that we never signed up for and haven't used. We'd like that removed before we settle up.Here's what we're asking:1. Please remove the $120 AI credits charge, since it wasn't something we opted into or used.  Please remove for the future as well.  2. Please unlock our account today so our team can keep working.3. If possible, we'd appreciate a short grace period (about a week) to submit the corrected payment. We can have it resolved later this week, and no later than next Wednesday.As soon as that AI credits charge is off the invoice, we're ready to pay soon.  We'd appreciate a reply today so we can close this out together.

I have an URGENT issue. I cannot log into my figma account. It sends a text verification to my mobile number but the texts never arrive and I never get a code...

Title: Starter team locked despite being within all plan limitsMy Starter team is incorrectly marked as locked when I try to duplicate files from Figma Community.I have verified the following:- Figma Design files: 2/3- FigJam files: 0/3- Slides files: 0/3- Team folders: 1- No lock banner appears on my team page.All usage is within the Starter plan limits, but the destination is still marked as unavailable with the message "This plan is locked."I have already contacted Figma support and was directed to this forum.Could a Figma Support Specialist investigate why my team is locked and help restore my ability to duplicate Community files without upgrading?I have attached screenshots showing my plan usage, folder count, and the lock message. I'm unable to attach screenshots to this forum post.However, I have personally verified that my team has only one folder and 2 out of 3 Design files, with no FigJam or Slides files.There is no lock banner on my team page.Please investigate why my team i

I'm currently subscribed to the Figma Professional plan.According to Figma's official documentation, the Professional plan supports up to 10 custom domains shared between Figma Make and Figma Sites.However, my account is currently showing that I've reached the maximum custom domain limit even though I only have 2 active custom domains connected across my Figma Make and Figma Sites projects.I've already checked my existing and older projects and I don't have 10 domains connected.Could you please check the custom domain allocation/count for my Professional workspace and remove any stale or incorrectly counted domain assignments?Current active custom domains: 2Plan: ProfessionalExpected limit: 10This appears to be similar to other reports currently posted in the Figma Community. This is already my second comment. I had submitted one before and received a reply, but I’m unable to view it. Whenever I click on it, the website says the page doesn’t exist.  

Hello Figma Support Team,I’m contacting you regarding an accidental change to the AI credits on my Figma account.I mistakenly increased the AI credit allocation to 5,000 credits, which resulted in an additional $60.00 monthly cost appearing on my upcoming invoice. I also see a $17.42 billing adjustment associated with the invoice.This change was made accidentally, and I would like to request that you please:Revert the AI credit allocation to its previous setting. Remove the additional $60.00 AI credits charge from my upcoming invoice. Review the $17.42 billing adjustment and reverse it if it is related to this accidental change. Restore my billing to the state it was in before the AI credit increase.I have attached a screenshot of the current invoice details for reference.I would really appreciate your help in correcting this before the invoice is finalized/charged.Thank you for your assistance.Best regards,Samira

Hi everyone,We are experiencing an issue with our Figma Professional account. We noticed that only 3 sessions/devices can remain active at the same time.When we log in using a 4th device, one of the previously active sessions is automatically logged out, with the message:“You’ve been logged out. When you logged into this device, you were automatically logged out of some older Figma sessions.”Previously, we did not experience this issue and were able to use multiple devices without one of the existing sessions being logged out.Could you please clarify:Is there currently a limit of 3 active sessions/devices for Figma Professional accounts? Has Figma recently introduced or changed any policy regarding the maximum number of active sessions? Is there any way to maintain more than 3 active sessions/devices on a Professional account?Could you please confirm whether this is an expected behavior or an issue with our account?Thank you.

Hi Figma Support Team,I sincerely request a refund for the additional seat charges that were unexpectedly billed due to accidental editor permissions assigned to users who did not actually use Figma.As a freelancer, I intended to have only one paid account for my own use. While sharing Figma files with clients or collaborators, some accounts were unintentionally given editor permissions instead of the intended view-only access level. As a result, additional seat charges appear to have been generated, even though those users did not actually use Figma.The most important point is that I am the only person using Figma on this account. The other people who were accidentally given editor access did not use Figma in practice, and I never intended to purchase or use additional paid editor seats.I tried to address this issue as soon as I noticed it, but at that time the additional charge did not appear to have been processed yet, and I misunderstood how the billing/refund process would work. N

Hello Figma Support,I am the owner of two Figma Design files, but both files are stuck in View only mode. The "View only" button is greyed out.My account appears as "owner" in the Share dialog.Affected files:- ProDesign. Обучение- Фирма "Уровень"The issue happens in both Figma Desktop and Chrome.I have already reset Figma and restarted the app.My Starter team has 1 folder, there is no "Locked" label or warning banner, and the Team folder contains only 2 files.The affected files appear in Recents but are not in Drafts or in the visible Team folder.Figma AI Support suggested that my editing seat or the underlying file location may be the problem.Could you please check my account's editing seat and the actual location of these files and restore my editing access?Thank you.

Dear Figma Support Team,We are currently using Figma for Jira v1.0.16-AC on our Atlassian Jira Cloud instance. The app is currently flagged as "Legacy" in our Atlassian Admin panel, and there is no Update option available on the Marketplace.As Atlassian has announced the end-of-support for legacy app platform frameworks in January 2027, we need to understand Figma's roadmap for this app.Could you please provide: Is Figma for Jira being actively maintained and migrated to the Forge platform ahead of the January 2027 deadline? If yes, what is the expected release timeline for a compliant version? If the app will not be updated, is there an official alternative or replacement you recommend for embedding Figma designs in Jira? We would appreciate a response by end of September 2026 to assess our options in time.Thank you for your support.Best regards,Majd RekikHanseVision GmbH

My project/files have disappeared. After my regular login, I only see a “no name” project and whiteboard which are empty. My original files are gone.If I use the shared links I created for collaboration, the system tells me that I do not have access rights, although I am the one who created the files and the system shows I am logged in with the right account. Upon requesting access, I get an email to exactly this account. Once I accept access, it will bring me again to my account where I can only see the “no name” projects.The file is not be found in drafts, folders or the trash bin. Please help me to get access to my original project again. Thanks a lot!  

iam on a professional plan but when I try to connect domains now it tells me that I have reached the maximum limit, the limit is 10 domains as written on the website, but I only have 3 active connected domains, how come I have reached the limit?

Hi Figma Community Support Team,I submitted a support request last week (Request 2096129) but haven't received any reply. This is urgent for me, and I would really appreciate it if the team could review and process it as soon as possible.My account was suspended because Figma received a chargeback. However, I have never linked any payment method to my Figma account and have never purchased any Figma subscription. I have already verified my ownership of this account through your previous questions. This account contains important personal files that I need access to.Currently, I am waiting for Figma to provide the necessary link or further instructions to proceed, but I haven't received any updates.Could you please help me get this reviewed by the right team, or let me know what other information you need from me? I'm happy to provide details privately.Thank you.

I'm trying to change my email address in Figma. I originally signed up using Google SSO, then switched to email and password login. The Change email button appears in Settings > Account, and I receive the "Change your email address" email, but when I click Confirm Email in the email, I get the error: "Sorry, your link has expired or is malformed." I've tried multiple times with different email addresses but always get the same result.

Hello,I have a problem with verifying my education plan. I have send al the correct information towards SheerID. The first time they denied it so I sent in even more proof of me being a student, but they never send me an email after that.Today I received an email from Figma that my education plan will expire in 3 days, meanwhile I still didn't receive anything from SheerID regarding the matter.I then decided to do the verification protocol all over again, but again I have not received anything from SheerID after submitting my proof, so I am a bit lost. I would really like to be able to still use my figma account, since it has a lot of inportant files on it and I am a grad student in the creative sector so I will be needing it a lot! Hope this can be fixed in time :)

As you can see when we apply a Stroke weight to rectangles and frames the Stroke weight tokens display in dev mode. Wen applied to anything else it displays the pixel value. If the Design mode allows me to apply a token to an element I would expect for it to be visible in Dev mode

Figma, could you please fix this ASAP? It’s frustrating that we can assign tokens to stroke weights, but they aren’t displayed in Dev Mode.Also, where is this border-radius value coming from? 

Hi Figma Support Team,I'm trying to publish my plugin "WebCraft" but I'm blocked at the final publish step with this message: "We detected a change to your account details. Please contact support@figma.com to proceed."I recently enabled two-factor authentication (2FA) on my account.I have already sent an email to support@figma.com and submitted a request through the Help Center, but I only received automated replies and no human agent has followed up.Could a support specialist please check my account status and help unlock plugin publishing?Thank you.

The Figma MCP server fails to authenticate when using opencode, returning a 403 Forbidden error. To Reproduce1. Configure Figma MCP in opencode.json:{  "mcp": {    "figma": {      "type": "remote",      "url": "https://mcp.figma.com/mcp",      "enabled": true,      "oauth": {}    }  }}2. Run: opencode mcp auth figma3. Error received: HTTP 403: Invalid OAuth error response: SyntaxError: JSON Parse error: Unexpected identifier "Forbidden". Raw body: Forbidden Expected behaviorOAuth authentication should succeed, as it does with other MCP servers like Context7, Sentry, etc. Root causeAccording to Figma's documentation (https://help.figma.com/hc/en-us/articles/32132100833559), Figma only supports a pre-approved allowlist of MCP clients:- Claude Code ✓- Cursor ✓  - VS Code ✓- Codex ✓- etc.OpenCode is not on this list, so Figma's authorization server rejects the OAuth flow. DiscussionFigma's approach breaks the core promise of MCP - that any client should work with any server. This creates v