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Hello,I would like to request a refund.I am from Brazil, and I believe I subscribed to your service about two months ago. However, I did not want to continue my subscription this month. I tried to cancel it, but the cancellation option was not available, and I was unable to cancel my subscription.As a result, I was charged for a subscription that I did not intend to renew. I would appreciate it if you could review my situation and issue a refund.Thank you for your time and assistance. I look forward to your response.Best regards,Miguel

Hi Figma team,We’d like the SecureAuth AI Gateway approved as a client of the remote MCP server (mcp.figma.com/mcp). Today, dynamic client registration with our client name returns 403.SecureAuth AI Gateway is an enterprise MCP security gateway. Organizations route their AI agents through it so tool access follows company policy. Each user signs in to Figma with their own OAuth consent, and tokens are stored per user, never shared. Admins control which Figma tools agents can call, and every call is audited. Several of our enterprise customers have asked to use Figma through the gateway.Registration details:client_name: SecureAuth AI Gateway software_id: secureauth-ai-gateway Redirect URIs: https://oauth.aisecurity.services.us.connect.secureauth.com/auth/callback, https://oauth.aisecurity.services.eu.connect.secureauth.com/auth/callback Scope: mcp:connect, authorization code + PKCE (S256), with refresh tokensWe’re also interested in Figma’s ID-JAG support for enterprise-managed authoriz

I signed up to Weave and paid for the Starter account.Then when it connected to my figma (free account) it reverted back to a free acount. And now i cant access my paid account, which has the same email. I even had work on that account i was testing the app with.How do i access my paid account? do I need to create seperate emails? This is so frustrating. 

Hello Figma Support, I accidentally selected the annual billing plan instead of the monthly plan just 10 minutes ago while planning my subscription

Hi Figma Support Team,I am a freelance designer working inside a client's Figma organization. While attempting a structural change on a file containing complex data, Figma Make entered an infinite background processing loop. The generation completely froze and failed to render any visual output, but it aggressively drained the account's AI credit balance.Because I am a freelancer and not the primary billing admin, I don't have access to the exact numeric credit log history. However, based on the drastic drops I witnessed in the interface, I estimate that the system glitch consumed a massive volume of credits—likely around 20,000 credits across two separate looping instances.Could your engineering team please perform an audit on my user account's recent Figma Make generation logs, isolate the failed background loops, and restore those depleted credits to the team's balance?Thank you for your time and assistance.

Hello Figma Support,I’m using the AI features in Figma Design, not Figma Make.Request ID: srid_H3N8E1H57SZXCX2K1FXG6G6DFI used Figma Design AI to create two UI dialog windows, but the request appears to have consumed over 900 AI credits.This seems unusually high for such a small design task, especially considering my monthly allowance is only 2,000 AI credits.Could you please investigate this request and clarify: The exact number of credits consumed by this request. Why designing just two dialog windows required so many credits. Whether the request involved unexpected retries, repeated processing, or any other issue that could have increased consumption. Whether my credits can be restored if the usage is found to be incorrect. Please review the usage associated with the request ID above and provide a detailed explanation.Thank you.    

Why is content missing when I copy a page created with Figma Make to Design mode using the 'Copy Design' button? It removes the overlay designs and doesn’t copy the whole page as it claims! 

Hello !I’m trying to resize the label of my vertical input component.It cant be set to fill, neither hug, because they are working together with multiple instances inside a form, so they need a fixed same dimension, but adapting depending on context.I found an answer with a weird trick to achieve this, but isn’t there a better/native way to do that ? 

I have exhausted my 15,000 monthly AI credits and my $200 Pay-as-you-go budget.  I need to continue using Figma Make immediately, before my credits reset on October 24, 2026.  My Pay-as-you-go slider is limited to $200.  Figma documentation states that subscription upgrades can take effect immediately. Could you please suggest me ways to upgrade to a higher AI credit tier today, or increase my Pay-as-you-go spending limit?  I am willing to pay for the additional credits and would appreciate an immediate solution.

Hey,My local fonts suddenly are not working anymore. It tells me to replace the fonts, and when I select the correct font, the same notification appears again as soon as I click on the text layer. This happens with all local fonts.In the browser version of Figma, the local fonts do not appear in the font list at all. In the desktop app, they do appear in the list, but Figma refuses to apply them and continues to mark them as missing.I've tried the following: Fully reinstalled Figma Tried it on a different macOS user profile Tested with a brand-new Figma file Moved fonts from user ~/Library/Fonts to global /Library/Fonts Reset my Figma profile and local data Confirmed that the fonts work correctly in other applications such as Illustrator I'm running macOS Sequoia 15.2 and Figma 126.4.11.Since the issue also occurs on a completely new macOS user account, it doesn't seem to be related to my user profile or font installation. Has anyone experienced this recently or found a worka

我已成功使用公司邮箱注册并登录 Figma。接受团队邀请加入公司工作区后，系统本应向我的邮箱发送验证码。我没有收到任何验证邮件。经调查，发现是 Figma 系统误读了我的邮箱地址：我邮箱地址中的开头字符lr被解析成了ir。Figma的这个错误导致验证邮件被发送到了错误的邮箱。因此，我无法获取验证码，也无法完成加入公司团队的流程。请问您能否调查一下这个bug并提供修复方案？谢谢。 我使用公司邮箱注册并登录Figma，登录是成功的。在接收邀请加入公司团队时，系统向我的邮箱发送验证码邮件，但我一直收到。查后发现：Figma系统识别我的邮箱地址出错，将邮箱码开头的lr识别成了ir验证邮件被发送到错误邮箱，导致我拿不到验证码，无法加入公司团队。麻烦帮忙排查该问题并提供解决方案，谢谢。(Screenshots removed by the moderator due to PII) 

When I log in on figma it only shows me my team files and not the files I am working on that are shared by friends and colleagues, I can only enter them by clicking on the notifications, how can I solve this?

I left my college student account by mistake. I'm trying to sign up again, but there's an error. Can I sign up again with this account? My email is (redacted by the moderator due to PII) Thank you.

I created a new Figma account with the following email address [redacted by forum moderator to remove PII] I accidentally deleted the account to quickly and now I need that account again to be part of a new organisation. But now it would not allow me to use the same email address it give me a “request failed” error. Please help me fix this asap. 

Hi Figma Team,I am posting from a secondary account because I am completely locked out of my main Professional plan account. I have been trying to get this resolved for two weeks with absolutely no response from Figma Support, which is causing a severe deficiency of service for my professional work.The Situation: I recently sold my old device which contained my 2FA authenticator app, and the tokens did not migrate. I also do not remember my current password.Verification: I still have full access to the original email inbox associated with my locked Figma account, and I have all of my recent invoices and billing details ready to verify my identity.I need someone to manually remove the 2FA requirement so I can trigger a password reset to my active email. I have already emailed support multiple times over the last 14 days without a single reply.Could a Community Manager please send me a Direct Message (DM) here on the forum? I will provide the affected email address and my billing proof p

I reported this issue over a week ago and just received a request for a screen recording.The Bug: The Figma prototype's floating navigation obscures almost 100px of our design, completely hiding our main navigation.The Constraints: Company security policy strictly forbids sharing internal artifacts, screenshots, or screen recordings externally. I cannot provide them.The Impact: I am getting direct complaints from my Product Managers and business stakeholders. We cannot keep using painful workarounds to hide your UI.Please let me know how can I escalate this.

When i use my mouse to mark text while editing the presenter notes, and drag the mouse all the way to the left (to mark everything quickly), it skips to the next slide and takes the notes with it?? So suddenly i am at the next slide with the notes i just wrote for the previous slide. And then when I go back to the previous slide, the notes section is blank, and I have to cut and paste it back to the correct slide.This is very annoying, and breaks my work flow each time it happens.

Hi! There is an annoying thing with the Figma app window. If I have many tabs open - which I usually do -then I cannot grab the window and move it to another screen. Why don't you leave space for that? I have to close the tabs to be able to move the window. Thank you for your feedback in advance!

I am not sure where I can find ALL the domains I have connected within my account, can you direct me to that page please? this is basic functionality I am guessing! Even if I have 10, I should be able to view/edit/delete certain domains, can you please provide that? Thanks! 

Im using figma make and the Copy design option is missing in one of my Figma Make files, so I cannot copy the preview as editable layers into Figma Design.I have a Full seat in a Professional team, and Copy design is available in other Make files in the same team. The affected file’s preview loads correctly. I also duplicated the file, but the option is missing in the duplicate.

Whenever I type ‘n’ in the presenter’s notes section, it bugs out by pushing me to the next slide due to the shortcut ‘n’ I guess. Is there a way I can patch this quickly / easily (other than avoiding ‘n’ in my notes….)This is also happening when I try to move up and down words / sentences in the notes with left and right arrow and I’m pushed to the previous or next slide. It’s driving me crazy :(   Thank you!

The Problem:Overrides, whether that be changing a property like variant or instance swap, changing a variable mode override, or modifying attributes directly like text content or an object’s color, do not get consistently maintained when applied to or applied inside of an instance nested in another instance, when the outer instance changes, either through manual modification, or even through changing outer instance variants, when they should be. Some arrangements of this are deceptively repeatable, while other arrangements, especially those involving the parent having multiple variants, or any interaction with variable modes, sometimes act completely erratically.It’s Effects:Completely breaks the whole point of components being re-usable and dynamic Creates a confusing, frustrating, and often inconsistent experience when using components Prevents the ability to create designs with single source of truth objects Makes creating modular, composed component libraries made from shared primi

PLEASE fix the bug that make the AI agent popover unable to be closed. I keep hitting the button accidentally and there is no way to close or exit it unless I close the tab and re-open.

My first real experience with Figma Make is using up a huge number of credits. Why?It’s my first day using it, and I’ve already run out. This isn’t how it’s supposed to work.Support ID:srid_BDVS3NA2NPDJ56N6D67Y6P3FT

Hello!Variable fonts that contain an `AVAR` version 2 table will not respect the table’s values. Version 1 AVAR works fine afaik. Currently Figma completely ignores the table’s data and renders the variable font location based solely on the slider locations, whereas the current table spec allows for a location to map to multiple axes. e.g. input weight:400, width:100 => output weight:365, width:95 Currently AVAR2 is supported in most browsers and harfbuzz-based applications. Afaik, Figma is using Harfbuzz so I am wondering if its version is just behind?   Issue is happening in browser and desktop application   Figma Desktop App version 126.9.13MacOS 26.5.1 (Darwin 25.5.0) Processor arm (arm64) Thanks!!