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Hello! I deleted an old account to account for new things, but now when I want to sign in with the same email, it keeps saying “request failed”. I am wondering why this is so and when will be an appropriate time to sign up a new account and get the verification to go through.

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

Hello,I'm experiencing a rendering issue with screenshots in Figma that appeared recently without any changes to my settings.Problem: When I place screenshots in my Figma file, they display with unwanted colored boxes overlaid on them in the editor view. However, these boxes do not appear when I preview the file on Mac or in any other view mode.Environment:Figma Desktop App on Mac Issue started recently (no intentional setting changes made)What I've tried:Reloading the file Restarting Figma Changing color profiles—the colored boxes persist regardless of profile settingsAttachments:Screenshot showing the problem (colored boxes visible) Screenshot showing the expected result (without colored boxes)I've attached two screenshots for reference—one showing the issue and one showing how it sho

Hi Figma Team,I submitted my plugin for Community review more than 4 weeks ago, but I still have not received any approval, rejection, or feedback.Plugin name: Slate.DesignPlugin URL: https://www.figma.com/community/plugin/1618519481052558644Submission date: 8 April, 2026Figma account email: prem@codetheorem.coThe plugin is still showing as in review/private, and I wanted to check whether it is still in the review queue or if any action is required from my side.Could you please help me confirm the current status?Thank you.

Hi Figma team,My plugin "WhyDit — Decision Capture" has been in review for over 10 days.I already received confirmation that it passed the security self-assessment, but the plugin still shows "In review" and is not published.Could you please check the status or let me know if anything is required from my side?Thanks!

Only message i see, i’m the only owner of file and deffenetly didn’t delete it. Its not in drafts or trash. What should i do? 

Hello, I haven’t received a reply for my ticket so I thought about writing here instead. I recently noticed that I have been charged $40 USD a month since January-April, without me knowing(yes it’s my fault for not being cautious of reading my bills) but I have never had a subscription and haven’t been using Figma since late December of 2025. I never received any invoice emails regarding these charges either.I have checked my account and it’s still on the Standard Free account, so what happened here? Am I not aware of a feature that would charge me or am I getting scammed by someone else? My bank account is also not connected to the billing system in Figma. If there is no problem or such I want to kindly request for a refund, at least for the last few months.It would be great if I got a reply soon since I need to deal with my bank if I am being charged from an unknown party.Thank you!

When I am using Obsidian and paste in a markdown table, the table is pasted into the 1st slide no matter what. For example, I’m on slide 5, paste the table, it goes to the first one. It is impossible for me to move it to the appropriate slide.

I noticed recently that the variable search suggestion is quite broken when I enter my queries. Below is a screenshot of me writing my query to filter down my results. But you can see the results don’t filter correctly. This as been the case for a while now.   

Hi Figma team,I submitted my plugin Comment Collector for review about a month ago and it's still showing "In Review." I haven't received any email updates since submission.Plugin ID: `1618445016792792112`Could someone check on the status? I've seen other posts mentioning longer-than-usual review times due to high submission volume, happy to wait, just want to confirm it hasn't gotten stuck.Thanks!

I am on the pro-plan and I published like 10 minutes ago and was about to do it again, but my publish button is now missing, but I am on a pro plan?

I have completed all the steps required to verify my student account, but I am still experiencing issues. My account remains on the free plan, which limits its functionality.I am currently a Computer Science student at the Integrated University of Alto Uruguai and Missões (URI). My institutional email is: [redacted by forum admin/moderator to remove PII]I have already tried the available verification methods, but none have worked so far. I noticed that some colleagues faced a similar issue and were able to resolve it by submitting proof of enrollment or other documents confirming their student status.I am fully willing to provide any necessary documentation to complete the verification process. I would really appreciate your assistance, as I need access to the Pro features for my academic activities.Thank you in advance for your support. 

when i try to export library to figma make, there is error tip: “We ran into an error while extracting your library” and I try to export only one very simple component it doesn't work.

How do I change my email to a student account email so I can get the education plan. I didn’t realize that was what I was supposed to do when I first created my account.

Quand j’essaie d’ouvrir les documents que j’ai créés, cela ne fonctionne pas. Un message s’affiche : « Une erreur est survenue lors de l’ouverture de l’éditeur ». Peu importe le document que je veux ouvrir, cela ne fonctionne pas.

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

Hi there even though im the owner of the file i created. but im not able to copy the url from browser and share with anyone. when i send the link to them they see the error, Unable to open the file. and my share button on the top right is greyed out as well.However, in the past i was able to do so.(see attached)

Hi,I need urgent assistance. I created a full interactive dashboard prototype in Figma Make, then added a homepage and login structure. When I tried to edit a single section on the homepage using Point to edit, the platform deleted the entire project except for the edited div.My website, dashboard, and two weeks of work are completely gone.I cannot revert the changes because the entire file structure and codebase were deleted — there is nothing to restore on my end.I urgently need to know if you have any versioning or backup system that can recover the project immediately. I was scheduled to present this to investors today, and this loss is critical.I contacted support three days ago but still haven't received a response.Support ticket: 1629841Please escalate this and help me retrieve the project as so

Hi Figma team,I submitted my plugin DesignOPS (ID: 1603703295257406223) for review approximately 10 days ago and haven't received any updates yet — no approval, no rejection, no feedback.The plugin is a design audit and library cleanup tool:Scans Figma files for missing styles, broken tokens, orphaned components, grid violations Offers one-click autofix and bulk replace across libraries Uses networkAccess for user authentication and library resolution via our own backend (api.design-ops.pro) Requires a free account (email registration, done inside the plugin) Has Free and PRO ($8/mo) plans Bilingual UI (English & Russian) I've reviewed the plugin review guidelines thoroughly and believe the plugin meets all requirements. Privacy policy, terms of service,

I am sending a follow-up regarding my previous email about the refund request.I also want to clarify an additional issue. I understood that inviting team members as viewers would not incur extra charges. However, even though I invited them as viewers, the invoice on April 20 shows additional charges, and my plan was changed to include 3 full seats.Among my team members, only one person was set as a full seat, while the other two were set as viewers only. None of them used any credits or paid features. Therefore, I believe the April 20 invoice is incorrect.I kindly request the following:- A full refund for the incorrect charges- After the refund, I would like to be correctly charged only for the Pro plan + 1 full seatAdditionally, as I mentioned in my previous email, I already canceled my subscription. Please make sure that I am not charged again on May 20.I am also confused and stressed because despite canceling, it still shows that I a

Hi there, I’ve just noticed that I have two plans running simultaneously for one account. Being charged annual as well as monthly. Could someone help me resolve this issue? Thanks!   

Hello, I have a critical problem to report, and need help to prevent this from happening.When I share a prototype, if I open in a mobile phone, tapping anywhere on the screen that doesn’t have an interaction, is changing pages. Doesn’t need to be a double tap neither tapping on the edge of the screen. So, testing something with users, is a critical problem because they’ll try interact with elements on the screen, that will simply move them to a previous/next page.How can I block this from happening?In the prototype settings I disabled the Figma shortcut, hints on click, hidden the UI and on the accessibility settings everything is switched off.

Strange behavior, I don't remember if it was already there or not, but it's causing me problems: in the browser version (latest Firefox 147.0.4 (aarch64) on mac osx 26.3), when I select a guide by clicking on it, I can no longer delete it by pressing the DELETE key. Instead, I first have to move it even just one pixel, and only then can I delete it.

HelloI wonder if I can have some news on the submission I did a while back. I have not received any email nor follow up on this. I can only see the plugin locally. I would appreciate some assistance and some potential timeframe. 

Hey,I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the payment. I tried  4 times with mutliple cards (with availability), i received 4 invoices but not payments is charged. I filled in the credit card details and my billing address correctly. For context purposes, I live in the Italy and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. I find it weird to come along such a problem. Could I get help with this?