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504 Error creating webhooks

Hi there,I am trying to create webhooks to receive requests when a file is updated but when I send the request, it hangs for 2min and then I see the error:```<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-8"> <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY> <H1>504 Gateway Timeout ERROR</H1> <H2>The request could not be satisfied.</H2> <HR noshade size="1px"> We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. <BR clear="all">If you provide content to customers through CloudFront, you can fi

281

Meg PirrungNew Member

clear figma make chat context

despite articles saying as such, there is no option in my figma make settings / general to clear context. can someone please clear the context on my site at https://trice-disk-70770810.figma.site/ figma link

403

y_ycNew Member

Missing Variabale panel

LaurenlNew Member

Full seat on Annual vs monthly billing

Hi there,I am on the Figma Pro plan.Until recently there were two full seats paid annually on our subscription, and I as an admin, was a monthly user. (I have not checked settings in while and don’t understand how I as admin was a monthly rather than an annual user)I have deleted the users on the annual seats, but am not able move myself from a full seat on a monthly plan to a full seat on the annual plan, even though there are currently no annual plan users. Please let me know how I can do this.I also want to know what the amount will be for the annual plan going forward, with just me as one person with an annual seat.Thank you!

214

Wanyun XiaoNew Member

I canceled my paid subscription, but you still charged me yesterday, and my paid service has already been canceled.

I already canceled my subscription, and I can no longer see the subscription status. But you still charged me $30 yesterday.

alpennecNew Participant

Why are my colors different between what I see in Figma and an exported file?

Hello, My Figma file color profile is set to "Assign to Display P3". The export color profile is set to "P3 (same as file)". But when I export a frame (JPEG or PNG), some colors don't match between the original Figma frame and the exported file (see HSB values from Figma). Any idea why? And how I could get the exact same colors? Thank you,Axel

131

laserandinkjetprintingNew Member

Accidentally bought wrong plans

Hello Figma and Support Team, I made a mistake when trying to add new members to my Professional team and need your help please. I already have one Professional Plan team (on an annual subscription), and wanted to buy an additional 8 seats within this plan. However, instead of adding a seat to my existing team, I mistakenly purchased brand new, separate Professional plans (also on an annual subscription). This means I am now paying for 9 independent subscriptions for the same team, and none of them can edit team projects. I would like to transfer the new plans to full seats within the existing original professional account please. I have already emailed Figma Support about this multiple times, however I have not received a response. Please could you either t

183

ErrickNew Member

Figma Make “Something went wrong” error keeps repeating

Hi,I’ve been using Figma Make without issues, but recently I’ve been repeatedly encountering a “Something went wrong” error.The error keeps showing up consistently, which is blocking me from continuing my workflow.I’ve already tried refreshing the page, but the issue still persists.Has anyone experienced a similar issue?Is there any known fix or workaround?For reference, here is the error ID:713d2f1b-caac-470b-885e-615d932b4fcbThanks!

221

CTSTMEDNew Member

O FIGMA cria LINK e não abre a página

Olá pessoal!Estou frustrado com o FIGMA. Criei um aplicativo que realizasse uma pesquisa de campo para empresas e essas informações fossem direcionadas para o aplicativo e no final o sistema gerasse um relatório técnico. Até aí, tudo bem, porém já comprei créditos e utilizei apenas para esse problema. O link é criado, mas ao direcionar para o endereço, a página fica em branco. Contudo, o problema persiste. Já utilizei todos os créditos e preciso que tomem providências referente a esse problema de geração de link que não funciona. Por favor, utilizei todos os créditos e não consigo resolver o problema.Utilizo o windowsNome do dispositivo DESKTOP-DO52RG5Processador Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz (1.99 GHz)RAM instalada 8,00 GB (utilizável: 7,88 GB)Placa gráfica NVIDIA GeForce MX110 (2 GB)Intel(R) UHD Graphics 620 (128 MB)Armazenamento 159 GB de 1,38 TB usadosID do dispositivo B23BAAA0-A4E8-441A

Daniele_QActive Member

Pasting Figma file link into FigJam board - No longer working?

Hi EveryoneI’ve been experiencing this issue for the last 3 days… I have a figjam board where I gather all relevant links to Figma files for a project I’m working on.. It was going fine, until it stopped pasting Figma link and create the Figma file widget.It loads for a few seconds, then nothing happens. Link to Figma File widget exampleI though it was an issue due to the large size of my FigJam board, or the size of the Figma file I was linking. But no, it doesent work even with brand new boards and empty Figma files. Also refreshed the cache…. No luck at all

437

Fabio Candido JardimNew Member

Bugs on prototype and canvas table row with slot

It’s been a few days since the table row component I had created started having issues. Both in the canvas—when it renders, it sometimes changes the fixed sizes I had set to other random fixed sizes—and sometimes, when you double-click down to the slot layer, it automatically fixes itself.Sizes inside slots break automatically.Here, for example, I had a fixed size of 255, and out of nowhere Figma changes it to 612.And there’s also another bug when I’m in the navigable prototype preview mode, where this behavior is reproduced even though it’s already correct on the canvas—for example, when triggering the while hovering interaction, it fixes its

14812

Alex FitzroyNew Member

Autolayout bug with new update

Sunday May 17, 2026Noticed there are some updates to AutoLayout bc there’s new icons in the UI. I’m unable to make a responsive button. I create the button background layer shape, place the text on top, group it, turn on autolayout. By default text set to ‘hug’, button length set to ‘fixed’.Change text width to ‘fill’, then change button width to ‘hug’ and text width automatically changes to ’fixed’. I can’t get around it!!!

583

syakiradilinNew Member

Figma component interaction breaks when placed in another component that uses Figma Slots

I have this prototype issue that I’m facing when I interact with an interactive Button component I’ve created and placed inside another component that uses Figma Slot.To provide some context, I’ve used slots in the component when the Accordion component is in its expanded state to provide flexibility when designing its contents.In a design that I’ve made, I’ve placed an interactive Button component inside the Accordion component’s slot. When I place this accordion component in a new component (I call it a design template), the Button’s states (Hovered, Pressed state) breaks, resetting it to the default state when hovering or pressing it in Prototype view.If I place just the Accordion component somewhere else outside the design template component, the Button’s states interaction works just fine in the Prototype view.I’ve attached a video of the issue that im facing.

322

angelazhenNew Member

Config Ticket Transfer

Hello! Since today is the last day of ticket transfer, could you please escalate my ticket #1914168 and let me know if the transfer can be done before the deadline? Thanks

160

noella.choiNew Participant

SLIDES disabled for my organization

When Slides first rolled out, there was an option in the admin panel to disable Slides. We did that at the time because there was no “Collab” seat. But now, the option to use slides is permanently grayed out. And the option in the admin panel to enable slides is gone. We would like to have slides enabled in our organization. Can someone please get in touch with me to sort this out? I had reached out before. And was told the issue will be resolved. That was last April in 2025. One year ago. Slides is still disabled for the organization.

181

SCGDigitalNew Member

Billing Issue Incorrect information - Please HELP!

Hi Figma team,We previously decreased our team from as a [full seat 8 to 4] and [Dev seat 9 to 1] before the renewal time occurs but we still got charged from the same seats same amount before we reduced. How did that happen? Today, we received a new invoice that still includes:Full 8 annual seats 9 developer monthly seatThis is incorrect, as we decreased the sea before the renewal time arrived. we would appreciate if someone from the billing/support team could help escalate and review this issue as soon as possible. Thank you.Yanakarn L.

403

Nana-k0New Member

Professional plan on wrong team

Hi everyone,I’m hoping someone from the Figma team or the community can help me, as I’ve been waiting for a response from Figma Support for a while now with no reply.Here’s my situation: I accidentally purchased a Professional plan for the wrong team instead of my private one. As a result, other members of that team have lost their free access, which is causing an ongoing disruption.I’ve already contacted Figma Support via email, provided all the requested details (team name, ownership confirmation), and sent two follow-up messages flagging the urgency but I still haven’t heard back.I’d like to cancel the plan on the wrong team (and get a refund).Has anyone dealt with a similar situation? Is there a faster way to reach Figma Support for billing issues?Any help would be greatly appreciated!

301

dearlyNew Member

I canceled my Pro plan, but I was still charged on my card.

I downgraded to the free plan, but you still charged me for May. Please refund this payment.

421

UserFioreNew Participant

Publish button is missing, I am on the pro plan

I am on the pro-plan and I published like 10 minutes ago and was about to do it again, but my publish button is now missing, but I am on a pro plan?

723

JudellisNew Member

AI Agent not showing

Everywhere I am seeing the release of the AI agent in Figma and how easy it is to use. In our paid organisation subscription it appears that it is not available. I am admin and can not figure out why this feature is not available. When and how can we access this?

1111

Vegard_IversenNew Member

Figma "crashes" while using object "shape-builder" tool

I’m trying to delete shapes with the shape-builder tool on a pretty simple vectorized object.Figma keeps crashing when pressing “esc” after unsuccessful “cut” of a shape inside the vector.Error ID: 72d4179682ea4b7a920efbabb2723495

181

cmwNew Member

Does education plan have mcp call limit

Does education plan have mcp call limit?

3316

ask-figNew Member

when will I receive my UI3 update? its been 1+yr I have been waiting

It feels like Figma has been biased in releasing new features to the USA first, which seems completely unfair. I believe I have the right to take legal action against this pattern of favoring one country, where users there get to explore and access features first. It’s been almost a year since I’ve seen any new features for our corporate account. While we can download the latest version of the software, the UI appears to be manipulated based on who logs in. This adds another layer of hypocrisy in deciding which organizations, especially larger ones, get access before smaller ones. I plan to dig deeper into this matter and take it to court soon.

634

adylineNew Member

multi edit not working in figma site

Sometime changing the copy in the desktop version would be updated in the tablet and mobile version but most of time I have have to update the copy manually in all 3 version. I’m not sure what I’m doing wrong.

211

Nina GryllaNew Member

Errors in interactions after copying a interactive component from a set to the prototype

For the past week, I’ve been experiencing an error in all my existing files. My component sets include interactions designed to simulate an “in-view” scroll effect. Until recently, these always worked perfectly, they are set up to play once. However, when I insert the component into the prototype, the interactions are always changed in the same way, causing them to be incorrectly displayed as a loop. I can only avoid this by resetting the interactions after copying. The main components work without any issues.I’ve already read that similar errors have occurred in the past. Has anyone else experienced something similar recently?

594