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I need help with an issue related to seats and billing. I accidentally added an extra seat to our Figma organization. The seat was never assigned or used, and I tried to remove it right away, but there is no option to delete or cancel it.Now I see a one-time charge of $129.40 scheduled for December 21, 2025, even though the seat is completely unused. This is a company account, and the payment method is our corporate card, so I really need to prevent this charge from going through.This was an unintended click and we do not require an additional seat.Thanks in advance for your help.

New version of Figma can not edit the measurement anymore. We can double click to edit it before. Now we can only use it as default measure number.Is it a bug? If not, then why remove this feature?

I can’t access the email support form that should be available for professional accounts:  Since you're on a Professional plan, you have access to email support for billing issues. You can contact the Figma Support team through our Support contact page Has this recently been removed? The issue: I have an annual plan and have been using Figma plugins without issue until today. Now when I select a plugin a popup appears about full seat access. ‘Continue’ is a vague CTA and I thought this would give a confirmation or more info but no, the account has been instantly upgraded.How can I resolve this as it is a genuine mistake and I have downgraded the user already.I now have a monthly invoice for December 18, 2025 of £76.31 but wish to remain on my existing annual p

I can no longer use Figma on desktop because the version for OS 11.7 is apparently no longer available. I was forced to update to a new version of Figma desktop. I did not subscribe to Figma to use it only while I’m online with a broadband connection. You took the app I’m paying for away from me. That sucks. Is it even legal? 

Hello, I have already contacted support but haven't received a response. Here is my problem: I am a graphic design student, and following my professor’s instructions, I applied for the Figma Education Plan.My professor asked us to link the plan to our university email address, but by mistake, I initially associated it with my personal email. After realizing the error, I deleted both accounts and started the process again using only my university email address. However, when I try to reapply for the Education Plan, I receive the following message: “We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”To resolve this, I contacted SheerID directly. They confirmed that my verification request was already successfully approved on October 14, 2025, and assured me there are no issues on their end. Could you please help me activate the Education Plan correctly on my university account? I would greatly

the issue can’t edit the text if the text is component

Figma Make are not using my library components attached. It only picked “generic” ones. Both with “Attach design” and using a full design system library file.

I’m experiencing a persistent issue where Figma will not load on my personal M1 MacBook Air 2020, in both the browser and the desktop app. The UI loads, but all content remains greyed out / skeleton screens and never renders. This has been happening only on my personal device, while Figma works perfectly on my work laptop (same account, same network conditions).Here are the full details of the issue: The problem started immediately after a macOS update on my M1 Mac. On my personal device, neither the browser nor the desktop app loads files — both display the same grey placeholders and nothing renders. I have tried multiple physical locations and networks (I accessed Figma across three different countries) & VPNs (both on and off). The issue persists regardless of

Hi Figma Team,I am writing because my Figma account shows a suspension message when I attempt to sign in using Google Login:“Your account has been suspended.”This prevents me from accessing all my ongoing projects and important client files. I have not received any prior warning or notification regarding this suspension, so I am very confused and worried.As far as I know, I haven’t violated any Figma Terms of Service or Acceptable Use Policy. Therefore, I kindly request your assistance regarding: The exact reason why my account has been suspended What actions I should take to resolve the issue An urgent restoration of access if possible Here is my account information for verification: Account Email (Google Login): [redacted by forum admin to remove PII] Full Name:Janice

Figma MCP Server currently only binds to 127.0.0.1 which makes it unable to listen on any other interface. WSL creates a virtual interface, to which the MCP Server must be able to listen, or Claude Code cannot connect to the MCP Server. Long story short, you need to make the MCP Server configurable.  As it is now, it’s useless for Claude Code users on Windows.

I’m running into an issue with my EDU account on Figma Make. My dashboard originally said that my credits would reset on November 30, but when that date arrived, the reset date changed to December 1. I assumed it was just a small delay, but it now looks like the reset date is being pushed back by one day each time I check.

Is there a way to export an AI generated page into a regular figma design file and then edit from that?

Hi everyone,I’m having a persistent issue with verifying my Figma student account and I’m hoping someone here has experienced something similar or can point me in the right direction.After two verification limit resets by Figma Support and three emails to SheerID, I’m still unable to complete the verification process. I reach the very last step where SheerID sends a verification link to my email, but when I click the link, I only get an error page.To help the verification process, I’ve already sent SheerID:My student ID My class schedule Emails sent from my official university account (ending with “.edu”)Despite this, SheerID keeps sending generic, automated responses with no explanation of why my verification fails or what I should do differently.Has anyone faced something similar? Is there any workaround or a more effective way to get help from SheerID? At this point I’m stuck in a loop and can’t access the stud

I’ve been working on a rather simple Figma Make project, but each time I try to update the project, the preview pane freezes and doesn’t play the prototype. I have to close the file and reopen it every time I make an update. The prototype seems to be updating (or so it seems) but it doesnt work unless I reopen the file.Why would this be happening? Am I doing something wrong? 

Hi, I've been a user of Figma's education plan for a few years now and was prompted to reverify my account a few months ago. I followed the instructions that were sent to me via email to reverify my account and it seemed to work, yet my student account still reverted back to a basic plan. I've been trying to reverify my account again, but I keep getting an error that says "student verification limit exceeded."I contacted SheerID already and they confirmed that I was approved for the education plan on their end. I contacted Figma education (education@figma.com) about this issue weeks ago and still have not gotten a response after multiple follow ups. Is there anyone that could help get me my education plan back?

Hi there- I went to login to my paid Figma account and couldn’t remember my password since refreshing my cache, so I decided to login with my Gmail to save time. When I did, it briefly flashed me my existing account with my previous work, before then prompting me to create a new account entirely. I now seem to be locked out of my paid account using the same email. It’s like Figma created an entirely new account for me, using the same email, but now it’s the Starter Plan (free) and has none of my previous work. Help!

Hello,  I cannot access my education plan. I went through SheerID and they said that you guys will walk through this with me. Here is my proof of verification. Email address: [redacted by moderator to remove personal information] Verification ID: [redacted by moderator to remove personal information] Date of approval: [redacted by moderator to remove personal information]

I recently purchased figma professional full seat. From past few days i am facing this error in figma Make. couldn’t move forward nor revert back to previous version. I tried long detailed, short and crisp prompts, not working. please help ASAP. I am running out of time to submit my portfolio.Figma make error with the prompt. 

I have had a paid plan for several years now, and after updating my email address my account was downgraded to a Starter Plan. I don’t have access to my previous email, so I can’t retrieve my sales receipt. I started a chat with the AI agent and was recommended to submit a Support Form, but since I am now on the Starter Plan that options is not available to me. There is no way to check what happened to my plan, so I am here in the forum hoping someone can't get me out of the logic loop I am stuck in.I would appreciate any help!

Hello, I have been messaging back and forth with Figma for months; however, there is no one directly being able to assist me. I have verified my account through SheerID, and they gave me a verification code. However, Figma is unable to create my educational plan. I have messaged them many times, and I haven’t gotten a response yet. It keeps asking for verification, so I resubmitted the form and I keep getting the error that verification limit exceeded. Can anyone assist at Figma or will I be not receiving any information going forward as I have already attempted to go through every outlet? 

Note: I originally created another topic for this, but made a mistake in titling the post, and I could neither edit the title of that post nor delete the post.  Please delete that one—this is the corrected version.On the “Create plugin” modal that shows up when one chooses “New plugin…” from “Plugins › Development”, there are two choices, represented by two cards: “Multi-product” and “Figma Design”.  These are designed as “mega-radio buttons” where the entire card acts as a radio button—clicking on the card will select that option as if it were the radio button itself.There are also actual radio buttons on these cards, in their upper-left corners, and clicking anywhere on the card toggles these radio buttons to their “selected” state and also wraps the whole card in a thick, higher-contrast border to create a whole-card “selected” state.The problem is, while the entire card can be clicked to select it, the one part of the card that is the actual radio b

Hello! I’m the developer of the “Figma Converter for Unity” tool.I was sending Tier 1 requests to the REST API and received a ~4-day timeout before the next API request on my free plan.After that, I purchased a Pro dev seat subscription, but the timeout didn’t disappear and is still 4 days.I believe that after purchasing the Pro subscription, the API limits should have been reset.Right now, both I and my clients are facing the issue that even after purchasing the Pro subscription, it’s impossible to immediately restore our workflow.Please look into this problem.

Hello! I have a black screen issue with the Figma Desktop app, even though the browser version works fine.It has been working on this device pervectly until yesterday. I’m using the latest version of both my OS and the Figma Desktop app. Internet connection is also fine and vpn is turned off.I’ve already tried to restart my computer, reinstall Figma, clear Figma cache. Nothing worrks. What can i do in this situation?  

Hello, I’m the owner of a design file created with my education account [redacted by moderator to remove personal information]. Recently, when I try to open it, I get the error: “Hmm, we couldn’t find that one. This Design file may have been deleted, moved, or made unavailable.”This project is critical for my academic deadline, and I need urgent help recovering it. I haven’t deleted or moved the file myself, and I’m unsure why it’s now inaccessible.  Here are the links: Design file: https://www.figma.com/design/DMi98a8nOyZxNS8c7Tzukd/Project_Template?node-id=10794-938&t=FgnZGOi3jT4O8gwx-0 Prototype page: https://www.figma.com/proto/DMi98a8nOyZxNS8c7Tzukd/Project_Template?node-id=10653-300&t=FgnZGOi3jT4O8gwx-0&scaling=scale-down&content-scaling=fixed&page-id=1515%3A5&starting-point-node-id=10509%3A2 Could someone from the Figma

I don’t know why it’s not properly showing properly for me, but I had this issue for 9 months, can someone please fix this bug or something.