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KennLucas
KennLucas
Nov 14, 2026 6:39 PM UTC
Solved

Pause Figma Account?

Hey @Figma ! I have submitted two support tickets to ask about pausing my account. I do not want to lose it, but I am not going to be using it for some time and I have a ton of work in there.

No response from support.

Please facilitate or anser the question here. Is it possible to pause a figma account without closing or losing work?

    adamsmasher
    adamsmasherSolution
    Figmate
    Nov 14, 2026 7:42 PM UTC

    Thanks for your post, ​@KennLucas! You should hear soon from our support team, though I can understand your urgency considering your request. 

     

    With the Professional plan, you can cancel your subscription and move to the free Starter plan when your billing period ends. Your account and files stay, and you can upgrade again whenever you’re ready. Starter limits may restrict editing, and any published Figma Sites will be unpublished. Here’s how to downgrade: Upgrade or downgrade your plan. 

     

    Let me know if you have any questions!

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    4 replies

    adamsmasher
    Figmate
    adamsmasherSolution
    Figmate
    Nov 14, 2026 7:42 PM UTC

    Thanks for your post, ​@KennLucas! You should hear soon from our support team, though I can understand your urgency considering your request. 

     

    With the Professional plan, you can cancel your subscription and move to the free Starter plan when your billing period ends. Your account and files stay, and you can upgrade again whenever you’re ready. Starter limits may restrict editing, and any published Figma Sites will be unpublished. Here’s how to downgrade: Upgrade or downgrade your plan. 

     

    Let me know if you have any questions!

    Kenn
    Kenn
    New Participant
    Nov 14, 2026 7:50 PM UTC

    Thanks for the fast reply! So am I hearing right that the Starter plan does not let you even publish one site? How is that beneficial to anyone?

    adamsmasher
    Figmate
    adamsmasher
    Figmate
    Nov 14, 2026 7:59 PM UTC

    Not a problem! Are you referring to publishing a site through Figma Sites, or publishing one through Figma Make? While publishing a site through Figma Sites requires the Professional plan or higher, you can publish with Figma Make with the Starter plan.

    Kenn
    Kenn
    New Participant
    Nov 14, 2026 8:24 PM UTC

    Thanks. Yeah I need my site. So I’ll have to renew pro. Thanks for the info.

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