My personal files dissapeared

Question

I had some files open via the top menu, but yesterday I discovered that 4 out of the 5 files suddenly stopped opening. I hadn’t deleted or moved any files; everything had been stable. I’ve checked my "Recents," the Trash, and my Drafts—the files are nowhere to be found. I don’t know what to do. I’ve seen other people here mention the same issue, but I’m not sure if they were able to resolve it. Does somebody know what should I do?

adamsmasher · Answer

Hey ​@Майк Деренгтон. Thank you for your post - I’m sure this is concerning for you!Were these files you created, or files someone shared with you?One possibility is that your access to the files changed (or the folder or team that contained the files).First, check that you’re viewing the correct workspace. Second, if you can find an original file link in your browser history or email, try opening it directly. If it asks you to request access, contact the file owner or team admin to check your permissions.

Sign up

Login with SSO

Login to the community

Login with SSO