Urgent Issue with Student Plan Verification – SheerID

Hello Figma Support Team,

I am a Graphic Design student at UADE (Universidad Argentina de la Empresa), and I have been trying for several months to verify and renew my Figma Education Plan.

Unfortunately, what should be a simple student verification process has turned into an endless cycle of rejections, blocked attempts, and system errors, all related to SheerID's verification system. It repeatedly tells me that my student verification has expired, but it does not allow me to renew or update it.

What makes this situation even more frustrating is that some of my classmates submitted exactly the same documentation as I did and their applications were successfully approved, while mine continues to be rejected.

Interestingly, they also experienced the same verification error when trying from home. However, when they attempted the process again while physically at the university, their verification went through successfully. This makes me wonder whether there is an issue with SheerID's verification system or how it processes student applications.

As a result, I am currently unable to access and use Figma, which is an essential tool for my Graphic Design studies and projects. This is significantly delaying my work and negatively affecting my productivity.

I understand that SheerID handles the verification process, but I would really appreciate it if Figma could step in and help resolve this issue. I kindly ask you to review my case, provide an alternative verification method if necessary, and restore my access to the Education Plan as soon as possible.

I have already spent months trying to resolve this, and I would sincerely appreciate your help in finding a definitive solution.

Thank you very much for your time, attention, and understanding. I look forward to hearing from you and hopefully resolving this issue soon.

Best regards,
A UADE Graphic Design student