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Iriswxy
Iriswxy
New Member
Nov 13, 2026 9:12 PM UTC
Question

Cancel my annual subscription

Hello Figma Support,

My company no longer need the annual subscription. I was charged $284.76 CAD on Oct 23.

I am requesting a full refund, I do not wish to keep the annual plan, and it is requested within 30 days.

I would like to switch to monthly billing instead(there is one account in my company that is annual plan). Please cancel my annual subscription, process the full refund, and confirm once the refund has been initiated.

Thank you for your prompt assistance.

Iris

1 reply

Jaycee Lewis
Figmate
Jaycee Lewis
Figmate
Nov 13, 2026 11:56 PM UTC

Hi ​@Iriswxy 👋 Thanks for your post. Billing-related issues cannot be handled via the forum. I opened a support ticket for this. The ID is 2261831 and the email subject line is Annual subscription cancellation, refund, and switch to monthly billing. Please keep an eye on your inbox (and spam folder if necessary) for the email and any replies from our team. — Jaycee

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