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I was charged extra without my authorization. I have the basic plan, and they charged me around 60 euros.

카드에 돈이 없어서 유료 플랜다운그레이드를 했는데, 계속 결제 시도가 이루어지고 있습니다. 현재 유료플랜을 이용하고 있는 작업물에 대해선 들어가지도 않고 사용도 안했습니다. 계속 자동결제가 시도 되고 있는 것에 대해 문의드립니다.

I studied a master's program where we had to use Figma as a team, so we created a shared team from a classmate's account. The program has now ended and I assume she removed me from the team, but it doesn't seem to have worked properly, because it still appears in my list of teams. I'd like to leave it, but the whole screen is blank and there are no options. I've tried it in Chrome on Windows and in Safari on Mac. If possible, could someone please remove me from that team?

Before today, I could select an image, draw a closed vector shape in it, and use Paint to remove or add the image fill within that vector shape. This allowed me to cut out parts of an image using vector geometry, without using a mask.For example:1. Select an image.2. Enter vector editing.3. Draw a closed vector shape over the desired area.4. Use Paint to remove/add the image fill inside that vector shape.If the vector shape was not closed, Figma simply would not allow the fill operation. It did not switch to Crop.Now, when I select Paint, Figma immediately switches to Crop → Custom. The vector shapes can still be created, but I can no longer use Paint to edit the image fill through those vectors.This is particularly important because I have existing Figma files where image cutouts were created using exactly this workflow. They were made with vector geometry, not masks. The objects are still clearly vector-based, but I can no longer edit their image fills using the previous method.I als

Hi , we have an user that is reporting problems to log in Figma. She is requested to add the verification code but she never receives it. I think this is related to this known issue  

I’m having an issue with Figma MCP and I’d really appreciate your help.I’m using Claude Desktop with the Figma MCP connection to work on one of my Figma files. I recently got approved for Figma Education, and I upgraded my team to the Education plan. My account also has a Dev seat.However, Claude is still unable to make actual Figma MCP tool calls. Every time it tries to read or modify anything in my Figma file, it returns:“You've reached the Figma MCP tool call limit on the Starter plan.”What makes this confusing is that the MCP whoami check works and reports my account as:Plan: Student / Education Seat: Dev Role: AdminI contacted the Claude/Figma assistant about this, and it suggested that I first re-authenticate the Figma MCP connection. I did that, but the same Starter-plan error remained.I also discovered that I had previously restricted Claude’s access directly in Figma, so I re-enabled the necessary permissions and tried again. The connection still works, but actual MCP calls co

Since today, right-clicking a folder in the Figma file browser no longer opens the context menu. Nothing appears. This worked normally until yesterday, and I haven't changed any settings, extensions, or permissions.I'm the team owner/creator and have a Full seat, so it shouldn't be a permissions issue.Steps to reproduce:Open the Figma file browser Go to my team Right-click any folderExpected: The context menu appears with folder options.Actual: No menu appears.Environment:OS: macOS version Figma: Desktop app Account: Team owner, Full seatAlready tried: [e.g. restarting the app, logging out and back in, incognito window]

Trying to export any groups, it exports blank PNGs - works fine on SVG output.Latest Figma version on Win11.Tried different projects etc. 

I have this prototype issue that I’m facing when I interact with an interactive Button component I’ve created and placed inside another component that uses Figma Slot.To provide some context, I’ve used slots in the component when the Accordion component is in its expanded state to provide flexibility when designing its contents.In a design that I’ve made, I’ve placed an interactive Button component inside the Accordion component’s slot. When I place this accordion component in a new component (I call it a design template), the Button’s states (Hovered, Pressed state) breaks, resetting it to the default state when hovering or pressing it in Prototype view.If I place just the Accordion component somewhere else outside the design template component, the Button’s states interaction works just fine in the Prototype view.I’ve attached a video of the issue that im facing.

IssueSmart Animate has suddenly started producing a dark/gray visual artifact behind layers that use semi-transparent gradient fills during the transition.I have been working on the same Figma file and the same component for the past four days. The prototype animation was working correctly until a few hours ago. I did not make any changes to the component structure or animation setup that would explain this behavior. The issue occurs both in the Figma Desktop app and in the browser. What happensThe component uses Smart Animate with a Custom Bezier easing. During the Smart Animate transition, layers containing gradient fills with reduced opacity appear to reveal a dark/gray background or compositing layer behind them. It looks as if a dark surface is temporarily being rendered behind the semi-transparent fill during the animation.The darkening does not appear as an overlay on top of the entire component. It specifically appears behind the transparent/semi-transparent areas of the gradie

I used to have an option whenever I selected multiple frames and layers to group them into a section, in the right hand sinde panel. It’s gone now since the latest update. Why??? Also, now for some reason, when I tried to get around this limitation and try to do it manually, sometimes when I ⌘+G them and go to the dropdown to select the group type, I have Section grayed out (not always, but in certain circumstances). Why???

Hi there,An old issue, that was previous solved, has returned. Attempting to add a FigJam sticker from the Cat Cafe collection fails with an invalid image error. See the old issue for additional context.(I’m using FigJam in the browser, Firefox on macOS 26.)Cheers!

I’m trying to upgrade an older Figma Make file to the new Make file foundation by following Figma’s official guide: https://help.figma.com/hc/en-us/articles/43572389630103-Upgrade-your-Figma-Make-files In my case, the upgrade does not complete successfully. It takes around one minute before showing the message “We couldn’t update your file.” I have tried multiple times, but the same error keeps occurring.My current environment is Windows 11 with the latest version of Figma. I also tried upgrading the file on another device running macOS, using a different network, but the upgrade still failed.For additional context, this Figma Make file was created in December 2025. I have another Figma Make file that was created around the same time, and it is experiencing the same upgrade issue.In this situation, is there any way to force the file upgrade or resolve the issue? I also understand that these files may no longer be eligible for upgrade after October if they are not upgraded beforehand.I

When creating a presentation landing page with GIF files, the GIF animation in the prototype presentation mode starts to lag. The more GIF files in the frame, the more lag the animation experiences. It lags in all browsers (Opera, Chrome, Edge, Yandex Browser on Windows OS). On MacOS, it lags on some devices, but not on others.It started yesterday. This problem wasn't present before; GIF animation worked fine regardless of the number of GIF files in a single frame.

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

The ability to use your cursor to scrub/drag through percentage values (next to hex code input) on colour opacities has been removed, or is now broken.  This was a really useful feature, please can we have it back?

Hi Figma team!Today (September 25, 2026) I submitted my plugin HTML banner export (ID: 1685276805609473884) for Community review. It's important for me to get it published as soon as possible, so I'd really appreciate it if the review could be expedited.If anything is missing from my submission, please let me know and I'll fix it right away.Thank you!

Hi, in two weeks will be our annual plan renewal, but I changed the number of seats and I need an invoice for that upcoming bill. I didn’t find in invoices 

As title,Steps of reproducing this bug:Create a section Rename it to any Chinese character (“測試 Testing” is used here) Copy as PNG/ export and view the image, you can see the section label are missing the Chinese charactersOn editor view:Result of copy as PNG: 

Issue with raster images. All Jpgs, PNGs and one .mp4 file appear correctly within the editor and internal preview but when viewing “Share” prototype link, the preview link loads with blanks — for any of those files. Vector assets appear fine. What is the issue? I have tried all of the following with clearing cache multiple times: copying / re-pasting the images re-uploading each image asset duplicating the file to try a new prototype link Clearing cache restarting testing in incognito and on mobile / different devices (same blanks appear)Seems to be an issue with the link itself / Figma server?Please advise. 

Hello Figma Support TeamToday i find out that my account was deleted but i promise it wasn’t me, it might be mistake. All my important design files have disappeared, including work that took months to create and is critical to my career and ongoing projects. Please help me, it’s very important for me. My deleted account: [email redacted by forum moderator to remove PII]If it possible please restore my account bc it’s only 10 days left thank you! 

I encountered an issue where, immediately after deleting a Team, two important files that were in Drafts became inaccessible. There may be other affected files, but these are the two I noticed missing.I need to regain access to these files as quickly as possible. They are very important files containing ongoing work that took me a significant amount of time to create, and I urgently need them back.Please help me resolve this issue.

Hi,My daughter is 17 and just started a Communication and Multimedia Design program at a Dutch university of applied sciences. When she signs up for the Figma Education plan (higher education) with her school email, she gets a screen saying she must be 18.Figma's help center only says applicants must be old enough to consent themselves, and the Terms of Service mention 18+ only for Figma AI. Has anyone found an exception or workaround for under-18 higher education students, for example via the institution?Thanks!

I’m locked out of my Figma account because my university deactivated the student email address associated with it after I left school. I’m completely logged out of Figma, so I can no longer authenticate through Google or access the email address connected to the account.The account contains important design files that I urgently need access to. I have already submitted two Figma Support tickets, but I haven’t received a response yet. When I try to access the tickets, I’m unable to open/view them.I still know which student email address the account was registered under and can provide the full email address and any other information needed privately to Figma Support to verify ownership.Could a Figma Community team member please help escalate this to Support so that I can verify ownership and have the email address on my existing Figma account changed to my personal email? Thank you!

Hello! We cancelled our Professional plan and want to continue with the free Starter plan. Our team is currently locked because of a $20 overdue invoice. There are no new charges on our Billing page. Could you please review this invoice and help us unlock the team without renewing Professional?