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Hello Figma Support Team,I recently noticed an additional charge on my invoice under "One-time charges and credits." It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. As soon as I realized this mistake, I quickly reverted the member back to View-only mode. Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. Thank you very much for your assistance.  Best regards,   

A sudden invoice for my current month is missing from invoice. I have attached the screenshot  to understand that the invoice is not generated for the month of September. Please help 

While using Figma Make, it will occasionally stop processing midway through completing a prompt. The updates stop, but there is no error, so it’s not very clear whether the work has been completed or not. Sometimes if I move onto the next prompt, it will finish the changes before moving on, or I found if I instruct it to “complete the update,” it will pick back up where it left off. This is typically for more involved prompts. Easy enough to work around, but it needs better messaging and/or error recovery. 

Hi everyone, since the last update I’m experiencing issues with the copying of images into other frames. It seems like the image isn’t stored in cache. Does anyone know how to fix it? Best,Finn

When I open any design file in Figma desktop app or the browser, I don’t see the feature Figma Make anywhere. I have full seat plan, and it was there before. I also have updated the app recently. 

Extremely frustrated here, I did everything correctly. Now it’s just a waiting game. What’s taking so long with this? Been waiting for over 3 hours.  

Hello,I am experiencing a login issue that started 4 days ago. Although my email and password are correct, and I receive a toast message stating that I am authenticated (e.g., "Authenticated to [redacted by moderator to remove personal information]"), I am repeatedly redirected to the login page and cannot access my account.Here are the details: Email: [redacted by moderator to remove personal information] Browser / App: [e.g., Chrome / Figma Desktop App] Steps taken so far: Cleared browser cache and cookies Tried incognito mode and another browser Restarted the Figma desktop app Response received: HTTP 200 on login, but session does not persist Additional information: I can log in with other accounts without issue. I tried the “reset password” option, but I did not receive any reset email. I have attached a photo demonstrating the issue. [photo redacted by moderator to remove personal account information]   This issue is preventing me from accessing my files an

Hello, I have the Figma Make for Education, and after 5 - 6 prompts, I hit an AI limit: Does not the Figma Education provide access to Make, with more credits? Thanks

Running into an issue where I tried to connect to supabase through figma make. However now it’s saying connection lost(attachment 1) and the delete button does not work (attachment 2), will only let me authorize, however authorize only takes me to this page(attachment 3)  with no changes. Any help with this would be much appreciated! Thanks 

Hello. I accidentally deleted my figma account. Today. I kindly ask you to support me in returning the account or recovering the data. I am very sorry that this happened. My account was linked to the email address [redacted by moderator to remove personal information]. I wrote to the support team and they created this request. The request number is 1506850.Please help me. I have very important files there and I have ongoing work. Therefore, it may cause me a large amount of financial damage. Please support me in this matter.

I got an email at the beginning of this month saying my Figma education subscription will expire at the end of the month and I need to renew it. After trying, I got another email saying I renewed my subscription, but two days later I got another email saying it didn't renew. Now when I visit the email links, I see that some say I'm already subscribed to the education subscription and some are waiting for an action, so I want to know if it's been renewed or not.

Our team was using the annual Pro plan, which has been in use for 6 months now. Today I logged into Figma and saw that the team was locked, which is not fair. What should we do?

Good morning!I had filled the form giving my school email address and my school Id address for figma as a high school student and i got the message from Figma that my student mail l Id and school domain has gotten verified and i can apply easily now but when i tried to apply once again, I still couldn't get in. Can you please help me as in how to get verified or ask for help since the verification failed?

Hello Figma Education team,We represent ProductPlan.ir, a professional educational institute dedicated to User Experience (UX) and User Interface (UI) Design training. Our mission is to provide structured, high-quality courses for Persian-speaking students who aspire to become professional designers and product managers.We kindly request that ProductPlan.ir be considered for inclusion in the list of Figma-verified educational institutions. Here’s why we believe our institute qualifies: Structured Curriculum: We run comprehensive courses in UX, UI, Product Design, and Product Management, covering both theory and applied practice. Student Impact: Hundreds of learners have enrolled in our programs, and many of them actively use Figma in their coursework and professional projects. Educational Commitment: We focus on accessibility, providing both professional and scholarship tracks to ensure that students from diverse backgrounds can learn design. Alignment with Figma’s Mission: Our c

would figma team consider bring the delete button back to prototype panel? I found it’s hard to discover and feels like a bug. thanks!   

I am having the same issue with this file that I created: https://www.figma.com/design/mpsKZLNfxRpjQ4ZZyHs2xk/Soundsstamp?node-id=37-4&p=f&t=NbFr6aylbkH3M1ng-0 I had the file open in front of me, clicked to another tab, came back and got this error: I have checked all drafts, trash and recent. None of my other 2 team members can access it, nor is it in their trash or drafts. Since this file is locked and owned by me, it should not have disappeared. Could a Figma staff member please help escalate or check backend recovery? I really need to access it today. Thank you!

Hi Figma Community,I lost access to one of my files and I need help recovering it. I am the owner of the file. The file was locked before this issue happened. Now, when I open the link, I get a 404 Not Found error. The file does not appear in my Drafts, Deleted files, or Recent files. I did not delete the file. I’ve tried different browsers, devices, and cleared cache, but no luck. This seems like a permissions/locking bug or a backend issue.Details: File link: [redacted by forum admin/moderator to remove PII] My account email: [redacted by forum admin/moderator to remove PII] Last accessed: 23 august 2025 Since this file is locked and owned by me, it should not have disappeared. Could a Figma staff member please help escalate or check backend recovery?Thank you!Tags: #file-loss #locked-file #404 #bug

Hello,This is the third time I’ve had to reach out in two weeks regarding major ongoing issues I am experiencing with Figma’s education verification for me and my class. I am teaching a UX/UI design course at a college wherein we are utilizing Figma for design and collaboration, however we have had a number of issues regarding verification.Most recently and pressingly, despite my verified status for a Pro Education plan, I am unable to set our class group to a Professional tier without paying (prior to the re-verification mandated in an email sent on September 6 the group worked just fine at a free for education professional tier). There is no option in the Group’s admin settings to upgrade the group without having to pay for each seat.I’m posting about this here in the forum because when I tried to send a message to Figma support, my ticket (#1504933) was automatically closed and I was replied to by a bot which said that I was contacting support from a Starter account and that support

Summary:When switching between variable modes in Figma (e.g., Balanced Endorsement, Light Endorsement, Full Endorsement), colours applied to components (e.g., buttons) do not update correctly. Some elements retain the wrong colour despite the linked colour updating correctly. Steps to Reproduce:Hard to say as this was working correctly until 22nd AugustExpected Behaviour:All component fills and text colours should update consistently to the values defined in the selected variable mode. Actual Behaviour: Some fills remain stuck on a previous mode Variables show as linked correctly in the right-hand panel, but the applied colour doesn’t match the mode In the component preview, some components display the wrong colours Impact: Prevents accurate visual QA across design tokens Causes visual inconsistency Dev’s are frustrated  Screenshots:  

Hey, Figma has been updated, but now the selection tool is gone. I can no longer make a selection on the iPad to move elements. 

Hi. I went to an old figma file where I compile my case study presentations. All my images show up as blank now and won’t load in. I’ve tried clearing my cache and nothing is working. Hoping to get some help as this is urgent.

I have cancelled additional seats in my account. How can I refund monthly subscription for September 12 (96,13 $)? 

I'm using the Figma vector editing "Shape Builder" tool, but it's behaving strangely. I've attached a video of the issue; please take a look.Google Drive Link

Hello,I am reaching out because I’ve been experiencing a recurring issue in Figma when exporting images. For quite some time now, exported files (PNG, sometimes JPG) often display a thin white border around the visuals, even though: my frames are properly aligned to the pixel grid, dimensions are set to whole numbers (no decimals), and no extra background is applied. This issue does not appear to be related to the viewer display (I tested across different software), but to the export process itself.Today, I lost over 4 hours of work trying to resolve this problem (recreating frames, exporting at 2x/3x, checking the pixel grid, etc.), without finding a reliable fix. This is extremely disruptive to my workflow and directly impacts the quality and timing of my deliverables.Could you please let me know if this issue is known to your team, and whether a definitive solution or update is planned?Thank you in advance for your help,Best regards,

I’m facing an issue where I’ll have variables randomly reorder themselves, and it’s happened multiple times in the past few weeks. Making fixing this incredibly time consuming and causing countless issues within our development pipeline.Some of the culprits I have noticed:Completely removing a group Nesting a group in another group Nesting a group in a group with the same name (e.g. group 1 → group 1 → variable) Removing a group and putting variables in random groupsThese usually happen when I am trying to reorder or adding/making changes to other variables. Sometimes I don’t even notice until I am coming to publish, and suddenly I have 100’s of components to update. This is essentially making the Figma Variable Panel completely unusable for me. Has this been reported before? I surely can’t be the only one facing these types of breaking bugs.