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Hi Figma support, I have an urgent issue to ask: Figma could not display a sticky bottom bar when I used “Fixed in place” ,absolute positioning and set my prototype to iphone 13 setting. The sticky bottom bar does not even appear on iOS iphone 13!! I’ve tried using Last on top and First on top canvas stacking. Both only works on android device but not on iOS device on mobile in prototype mode!! I read that iOS mobile browser dun accept positioning of Figma! How can I overcome it?

I’m unable to see (zoom) files easily because the ‘ctrl +-’ shortcut is very hard to reach on my keyboard with one hand, as a result of an accident.Please add a magnifying zoom tool in the toolbar!!!!!!!!!! PS loooove figma!!👍

Unable to publish website due to this error message.  No images arent my own.  How do I fix this?

I love Figma, and it’s the first tool I open every day. Recently, I have been getting a figma session time out error every day. My teammates has reported the same. It’s making me login via Browser (SSO login) every single day for the past 2-3 weeks. It’s not been the most delightful way to start my day, as the first thing I do as a product designer is to open Figma. It use to just work. Is there anything I can do to fix this? Thank you!

I have this library where the button component does not update its thumbnail. It has been like that for years. I have already made many updates to the component, republished the library, but nothing has worked.As you can see in the image below, there is an instance of the component that uses a very bright Violet color, but its thumbnail does not load the background color, only the text color and border. Any thoughts on how to fix that? I've been avoiding it for like I said, years, but recently I got a task that requires easily identifying library components, and for the button, it needs to be highlighted with the violet color, which is not the current situation. Here is an image of how the component styles are set (easily noticeable that the "Fill" is missing from the thumbnail):

Where did the actions go with the inspect button when an object is selected? I can use the inspector but there are no longer any options, including the “jump to code” feature that I use constantly to make minor adjustments. 

Hi. My Figma account has been suspended for several days now, and I still haven’t received any response from support. All of my projects are inaccessible, and this is causing serious delays in my work. I urgently need access restored or at least the ability to download my projects.Support ticket number: 1575520.Email: (redacted by the moderator due to PII)

We paid for a Professional plan already and need to upgrade to Organisation. When I try to pay I see the full cost of the team from zero, but I want the previously paid plan to be included in the cost as a discountCould you please help me?

yesterday I was working in my file after 2 weeks and I made small changes in 1 of the frames.But when I opened it today, not only was my yesterday’s work gone, half work from more than 2 weeks ago was also gone.Most of it was text, but some images have disappeared too.

My Figma account was suspended about a week ago, and since then I can’t access any of my files or ongoing work. I reached out to Figma Support, but I still haven’t received any response. My work is completely blocked right now because everything is stored in my account.Could someone please let me know how long it usually takes to get a reply from support?Thank you in advance!

I’m working on a project with 2 files:the Design system, containing the entire component, style and variable library the Delivery file, containing the final mockups.I draft mockups from a “Sandbox” page on the Design system as a way to save time by limiting library publications & updates. Then once it’s ready, I copy/paste the final mockups from the Design system file to the Delivery file.Until now I had no issue. But today, I’m getting the following message:I don’t understand why I’m getting this message. Obviously I want to keep all variables attached only to the Design system file as the single source of assets.I’ve double-checked: the library in the Design system file was fully published and updated on the Delivery file before I copy/pasted the mockups into the latter file. I’ve done it

Is there some special trick to get Make to display images? I’ve tried importing image files, copying and pasting as png from Figma Design, pasting frames from Design…it will work for 1 or 2 prompts, and then I’ll get a broken image. 

I have a paid plan and my client has a paid plan. We have two files with the design system and design pages. I usually change components, publish the design system library, and work with these components in the design pages files. But now I can't publish it. Is it a new update or something? I'm invited as an external editor to the client's Figma, and today we tried to invite only me as an editor to his Figma. And it's still not working, even though the client paid for my full seat.P.S. I can publish libraries on my own pro team 

I got a strange problem on my iMac M1 with Safari on macOS Tahoe.Figma is somehow stuck in loadingstate - it seems there is a problem with the web sockets. The strange thing is, on my M4 MacBook Air it's working. If I clear Website Data it starts working, but doesn't keep on working. 

UPDATE: The Update UI was showing me only the conflicting page before showing me that there were a bunch of other updates from the main file. This is a very non-intuitive UI!I’m working in a Figma branch and want to pull changes from the Main file (which I know have been made, but are not showing up as Updates). When I go to view ‘Updates available from main file’, it’s showing me the content of a page from my Branch and showing that that same content is also in the Main file, which it is not. On top of that, it’s not showing me the changes that have been made to the Main file (which I know are there). 

 I’m trying to roll back a Figma Make file to a previous version, but it’s not allowing me to. I just get this message without any further context or explanation. No matter how far I rollback, same message. Has anyone else encountered this? Any idea how to resolve it? 

When I try to open a branch from the main file by clicking “Open,” nothing happens. There’s no loading state or error message, it just doesn’t respond.The workaround I found is to open it directly from the Home screen or by copying the branch link and opening it using “Open file URL from Clipboard”  

When exporting a session to PNG, the session title is rendered incorrectly if it contains Chinese characters. The characters are either missing or not displayed at all.Steps to Reproduce: Create a session with a title that includes Chinese characters (e.g., 會議紀錄) Export the session as a PNG Observe the exported image

This feature is not working anymore on MacOS on the newest version 125.6.5 (I have this issue on my Macbook Pro M4 and Mac mini M2). Fortunately, my Windows PC is still working.If anyone has this issue, please help me raise this up to Figma!

Hi, I’m facing a strange behaviour right now and I did not find a way to make it work yet…Maybe you folks can help me find a solution or point me in the right direction. My plan is to create a sidebar navigation pattern where designers can modify the menu structure easily. The structure of the example includes a “Single Item” component set where all the different navigation link type are collected (e.g. Headline, Link, Subline, Divider, etc.) and a “Section” component set that is used to allow the designers to choose how many navigation items they want to have in a section. Now to the strange behaviour. When I use the “Mobile” boolean on the “Single Item” component all works as expected. Inactive “Mobile” is full width and active “Mobile” is max-width of 68px. See an example below:

Hi, as of today the button for Figma make in the toolbar is gone. Neither I nor my colleagues can access it anymore. You can still press actions and search for “Figma make”. But honestly it makes work a lot slower.

  I'm going to proceed with Figma student authentication by school mail, but when I exceeded the number of mail authentication about 3 times, the Verification Limit Exceed message appears and the authentication is limited. It's a serious situation where all the developers of our team can't develop due to the sudden cutoff of student authentication, so please exceed the number of certifications as soon as possible. It's an urgent situation, so please take care of it as soon as possible. Thank you.  

Seems like the line between the FigJam options and the Halloween toggle has a divider that gets outside of its container. :-)

Hello everyone, I’m using Figma’s MCP through ChatGPT’s dev mode (web version), since from what I understand the “native” ChatGPT apps are not yet available in the EU. Overall, it seems to work correctly: the diagrams are generated as requested.The issue arises when I click on “Edit in Figma”: it opens a project with the correct name, but it has no content, as if it were a newly created file.In your opinion, is this a problem on ChatGPT’s side or Figma’s side?Thank you in advance for any insight.

Dear Sir/Madam, I hope this email finds you well. Today, I received an official email from the address Verify@SheerID.com, with the subject line "Your institution has been approved". However, when I proceeded to complete the verification process as instructed, I encountered an issue: I was unable to select my school from the available options. This problem has directly prevented me from finalizing the verification, and I am now seeking your assistance to resolve it. For your reference, I have attached a screenshot of the error page (or: the original approval email) to this message, which clearly shows the issue I described. Could you please look into this matter at your earliest convenience? I would greatly appreciate your guidance on how to proceed and look forward to your prompt response. Sincerely, WangKong