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Dear support team,I’m trying to update my verification for the Figma Education Plan, but without success. It turns out that I have already verified myself and the verification does not appear in Figma’s account.My institution provides an institutional email. I cannot reapply. Thank you 

Hello, I am contacting you because my Monlau account is giving me problems with verification, it tells me that I have already redeemed it and I am in a figma group and I cannot edit it. And I'm with the email from my institute called Monlau.Thank you for your attention

Hello, I’m currently an active student at Monlau group in Barcelona. They provided us a plan for a whole 2 years, but mine got already expired in within a month. I’ve already tried to re-activate the plan, but it says that the plan is already in use, even tho I have mine expired.Could you please review my case and restore access to my Education plan?My Figma account is registered under this email address: [redacted by forum moderator to remove PII] (student email)Thank you for your time. Pere.

Hi thereEveryone in my class was able to get verified, except one student. She still gets the 7-day limit banner after several verification attempts. SheerID page says she reached her max attempts… Help, please :DColin

A colleague of mine is trying to use the “Rewrite this...” function within Figma, I have action to it no problem but it’s not showing for her. Even when she searches for it. It’s this item at the top of the recents section.  

Hi there, We’re trying out the new Figma Make ‘copy design’ feature, to move a Figma Make output to a Figma Design file, but while the copying step looks fine, when pasting into the design file, the output is all just text output (as below)?The only weird thing I noticed was that in the launch videos for this feature, it shows Figma Make displaying a message: ‘Copying as design layers’  ...but i’m not seeing that - it’s just shows ‘Copied design to clipboard’ - maybe this is a bug? A colleague suggest it works on Safari, but not working for me on Edge, maybe is a browser thing?

I have been using a full seat on a monthly plan, but today I accidentally added 1 full seat. while trying to find the menu to cancel my monthly subscription. The invoice has already been updated to include this change, and I wanted to cancel the extra full seat right away, but I cannot find any option to do so. This just happened today so I need it sorted today so there is no claim that it has been used. I have removed the collaborator to a view seat

I recently tried turning a Figma Make project into a PWA. After several prompts back and forth, Figma Make revealed that it didn’t fully support that functionality. Are there plans to support it later on?

I have been wanting to update my website recently. So I made additional pages in Figma and was going to import them with the plugin, Figma to HTML with Framer. But after days of multiple attempts and workarounds it is still not working. I can’t even update my website through Framer! The pages I made in Figma do not paste into Framer correctly. Additionally when I tried to create the new pages in Framer, that also did not work.Is there a new plugin or a trick I don’t know? Asking for a friend. 

Hi, I am the owner of an Education verified team. I recently graduated but I forgot to transfer ownership of our Figma team to the new leadership before I graduated. The team has now just been locked because we didn’t reverify our education plan. But there’s no way for me to fix this:I can’t re-verify myself because I’ve graduated I can’t transfer ownership to the new leadership who are able to verify because every time I try to transfer ownership I get a pop up saying that I can’t take any action on my locked teamI would rather they not have to make a new team and transfer everything. Can I please get help with transferring ownership for my locked team?

All my shared prototypes show a black screen today even though they were working just fine earlier.They are embedded into Confluence pages to share with my team.I see that this issue isn’t new. Is there a workaround?Thanks!

Hola, a alguien le ha ocurrido lo mismo de que en todo su proyecto de un día para otro le sale en su prototipo un recuadro negro y no le deja ver toda la vista?Ya cheque que estén bien estas opciones y me sigue saliendo igual y es en todas las vistas. ¿Me pueden ayudar a como solucionarlo?  

Dear Figma Support Team,  I hope you’re doing well. I’m trying to upgrade to a Professional Seat using my Visa Platinum Debit Card (enabled for international transactions), but the payment is not going through. The system prompts me to try an alternate card.  I’ve previously used the same card (older version before expiry) for Figma payments without any issues. Kindly assist me in resolving this matter so I can proceed with the upgrade using my current card.  Thank you for your support and understanding.  Best regards,[redacted by moderator to remove personal information]

I have a full seat Professional account I’m using for a side hustle. It’s a proper thing with a limited company, etc.Even thought the account is a few months old I just started doing work properly. I logged in for the first time since a few months ago.I have not shared any files, links, etc. yet and I’m the only user. No other designers etc.i thought I give Figma Make a try to see if it helps with getting the product to market any quicker and behold a couple of hours into the session someone appears.  It didn’t show any name on hover the tooltip was empty. I wasn’t running the app in several windows. So is it just accepted, that what I’m guessing is, Figma staff peeking into our documents? Potentially checking out our IP? Or what’s happening here? The little dude lingered for at least 20-30 min and dis

Im trying to verify that I’m a student and it keeps failing.  I need Figma for my collage class. I contacted Sheer id but they closed the ticket. Please help.  

I have been seeing this double windows of same thing one is interactive and other i cant click or get rid of it. it is same thing of figma but not interactive. 

Hi Figma Team,I’m encountering an issue after a recent update where “Copy as PNG” (Cmd-Shift-C) no longer works for images, frames, or groups up to 4096 x 4096 px—which was previously the maximum import size without resizing.Before the update, I could copy a selection as a PNG, paste it into Photoshop for edits, and then (ensuring it stayed within the 4096 x 4096 px limit) paste it back into Figma – either replacing the original or as a new variant in an image component.Now, attempting this results in the attached alert. Was this an intentional change, or is this a bug?Would appreciate any insights—thanks in advance for looking into it!Best,Steve

I need to share a number of Make prototypes externally but although I have enabled external link sharing, and it works on Design and Figjam files, there is no option to share a Make prototype externally. This is blocking me from sharing the prototype for user testing. Please advise if this is a defect or is there a setting I’m missing. 

Hi! My subscription renewed automatically and I didn’t intend to continue the paid plan.The payment was charged from my Kaspi card. But I delete the account because I thought it will help me and that account was also was used through my google accountI haven’t used any paid features after the renewal.Could you please cancel the subscription and refund the recent charge?Thank you!

Hello, today I’m getting the following error message:“I’ve revoked my access, but the issue persists and nothing appears in my connected apps.”Error message shown:"Design not foundUnable to link the design because it cannot be found in Figma. Check the URL and try again."

Hi I am unable to re-verify my Figma education plan. I am an educator working for Austin Community College. I contacted SheerID and this was the response.“Hi, Thank you for contacting SheerID. We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed. “  I have also tried contacting education@figma.com but haven’t received a response. I am unsure what to do next to reset my verification or how to provide additional documentation. I am currently using my school assigned email.

Hello, I am trying to publish my website, but I have a problem with a video embed from youtube. Figma says there are no errors but still publishing is not possible. I realized, that I have a problem with an embed alt text. If I give it a title, figma doesn’t accept the format, because every time I select the iframe again it has no title (it continues removing the title). I think the format isn’t accepted. How do I have to write the title of the iframe?

Hello.I have a setup where there’s a file that acts as a library carrying main components and a couple of design files for different platforms that calls these components from the main library file.However. after some time (During which I haven’t worked on any of the files or the main library) I opened the files and found out that the majority of components and instance swaps in my design files had reset to their main states. some of them have nested variants from other components within themnothing triggered this as the files and the library were left unopened for about a month. So I wasn’t working on the project or in other words it’s not a library update that triggered this, it happened on it's own.for more details about the components in my mobile app design I had a Title bar with a varying number of icons between different pages (notification & side menu & message icons) some pages had only 1 of them.. some pages had

Use case: I have two objects, I want to align the second centered vertically to the first.Previously, I selected both objects, pressed the “align vertical centers” button and only the second object was moved. That is also what all tutorials in the web say.Now, both objects get moved to a common center. This is not what I want.ExampleBefore:After: 

I am using the organisation edition. I had previously enabled two-factor authentication but later disabled it. Today, upon re-enabling it to publish a plugin, I received the following prompt: We detected a change to your account details. Please contact support@figma.com to proceed.