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 I added a new change in Figma make, my credits got consumed but I do the see the change in the UI nor the version got updated nor can i see my last request in the chat history

I have 3 libraries. One is a component library, second is more complex components, and the third is page templates. I have separate design files that I import any changes from the libraries. The design files are where the prototype interactions live. The problem i have is that some of the interactions on specific components will consistently disappear every time i update the design file from any of the three libraries. Some component interactions will only sometimes disappear after an update. And some will always remain. Why is that? 

I’ve tried for about 2 hours to get this to work and maybe it’s me.But when I go under Settings and attempt to change the email, it confirms that an email was sent. I wait long minutes for Gmail, and then it comes through about 50% of the time. Then if I do manage to click on a message that’s not expired, I get an error message saying it’s expire, unable to execute because the email already exists, or from Figma giving me a string of numbers that doesn’t make any sense.I got back and froth, back and forth. I no longer have access to the previous account. I have no way to change it.

Not sure if this is a consequence of the updated auto layout behavior. If I have 2 children frames with widths set to fill inside an auto layout frame, the expectation is that their widths would be equal. If one of the children frames also has auto layout with padding, the widths become unequal. The child frame with padding becomes larger than the other, but the width of the content within it equals the width of the other child frame. If I enclose the child frame with padding within another auto layout frame without padding, the widths become equal again. It this a bug?Example file

I’m trying to push an update to a Figma Sites file I started a few weeks ago and continue encountering the same error over multiple days. I’ve tried:addressing all critical non-accessibility errors in the meantime I will work on any accessibility errors checking all video files are under 10MB and not using any non-Google fonts (as recommended in this post) checking my components (this post) all components live in the Figma Sites file directly rather than a separate Figma Design file I’ve read through a number of other posts related to this error and am at a loss, so let me know what I might be missing. In the future a more robust error message that specifies the cause or next steps would be appreciated. 

I have been trying to cancel my subscription and transfer to a new email account but I cant cancel and I cant change the email. The old one is no longer accessible, so i dont have access to the pro-plan despite paying for it. I have emailed them and all i get is a robot reply. Wtf figma. Horrible support.

Hello Figma Team,My original Figma account is currently suspended, and I urgently need to regain access because I have important ongoing work that I need to continue and update as soon as possible.Many of the files in the account are also shared files that I created and work on with other people. Because my account is suspended, I cannot access or continue working on them, and some of my collaborators are also unable to edit these files normally. We are all waiting for the account issue to be resolved so that we can continue our work.I have already been communicating with the team through Support Request #2038166 regarding the suspension, but I have not received any further update since August 14.I completely understand that the Support team may need time to review the case, but the suspension is now affecting active work and collaboration with other people. Could a Community Support specialist please take a look at Request #2038166 and help flag or escalate it internally to increase i

AI credits used up no output - I've tried couple times, and each time it has consumed AI credits and no produced any output and now I'm out of my credits. It did say a lot about plan and working on screens, but then after 15 or so minutes, it just goes back to prompt - i.e. no output and the prompt input is back in the input field and credits consumed. Now that means, I’m out of monthly allowance and it’s been a waste of time too. Seem like pushing people to pay for it even though the free plan exists. I’m quite disappointed In how that’s been working. It used to be fine and I’ve got good progress, but now seems broken. I do like the feature and would appreciate if you can make it work and provide me some credits to get my work done. 

i recently moved a design from projects to trash and now i cant seem to find it anywhere not even in the trash folder

Figma Mirror on the iOS app no longer updates in real time when I tap on a frame in the browser or desktop app.I can load a different artboard if I switch to a different file, but within the same file, Figma Mirror gets stuck on the first artboard I select. Before starting Mirror, I can see the artboard name update on the iOS app when I switch between artboards. However, once I start Mirror, it stops updating.

Hi,I recently starting using the Figma Make. I am currently evaluating it using the Free version, however the usage of credits seems to have a bug.I was working on a screen from last week. I created the Version 1 using prompts. As I began updating it, I started noticing the usage of credits as well. Up until Version 2, it seemed fine.However, when I started working on Version 3, I noticed something unusual in my AI credits balance and its usage. I continued with the previously selected model (Gemini 3.1 Pro like selected in Version 2, Version 1 was with the default selected model).Firstly, it took more than 10-15 minutes to provide a feedback, and then the prompt returned (failed) without any result. Prior to sending the prompt, I had more than 80 credits (daily), however those credits were used but I did not get back any updated version or artifact. I had to send again the prompt that resulted in utilizing again a lot of my remaining daily credits (the balance was zero after just this

Hi. I logged into Figma yesterday to find that every single one of my files and projects are missing, my education status is not longer showing, and all of my teams are gone too. More than 5+ years of work, just gone. My account looks like it was reset, however the recents contain files which were public that I accessed months ago, but that it is. As in the screenshot, I am not a part of any team. I was on the Education plan too and I cannot see that team anymore, and I was not emailed about needing to re-verify either. I am not part of any team, and this is all that is in my Recents.Nothing is in the trash. I have not deleted everything—that would genuinely be crazy and I did not do that. No one else has access to my account. I am logged into my only Figma account. Partial names of files are not showing in the Search I had a file open in a new tab that also reloaded and I do not have access to that, even though it exists (see screenshot)  This is my file and I made and I cannot access

Hi everyoneFigma file I’ve been editing for days and months as file owner.Now I can’t seem to be able to copy elements on it, share the file, rename it etc. And this started immediately after an update.I can design on the file but i can’t use AI featuresPlease can someone help me urgently? thank you![Moderator note: This post’s title was changed from Figma no working properly, after an update to [Bug] Copy file and export issue on 27-Jul-2026.]

What’s going on?Figma UI has updated today and I can no longer access my variable library to apply values to things like padding or radius. Existing components are fine - menu still appears - but new items only have manual controls. That’s really annoying. Is it a bug?

Hey everyone,I need to vent because I’m genuinely at my wits' end with the recent updates. It feels like Figma is getting worse day by day, and basic, foundational features are being completely ruined or hidden in the name of "sleek redesigns."Out of nowhere today, the "Apply Variable" gear icons have completely vanished from my properties panels. I’m trying to link padding, gap spacing, and border radiuses to our design tokens, but the contextual hover icons just aren't appearing on the settings inputs anymore. Please fix this ASAP, Figma. Stop breaking core functionality for things we use every single minute of our workflows.😡   

Figma Motion has shape glitches when I add key frames to a specific shape.I have multiple rectangle shapes in my frame. I selected a shape and tried to add width key frame on figma motion. It turned out the other shapes get glitched and their width/height changes and it’s position has been changed as well. The selected shape remains the same, but the other shapes gets glitched and transformed.

When using Figma’s web-based prototype presentation mode, a large blank white area sometimes appears on the right side of the screen.Once the white area appears, the prototype stops responding to clicks. The left panel containing the prototype list is pushed further to the left, the presentation layout becomes misaligned, and unexpected horizontal or vertical scrollbars may appear.The prototype remains unusable until the entire browser page is fully refreshed. A complete refresh temporarily restores everything to its normal state.Disabling scrolling inside the prototype frames does not resolve or prevent the issue.The issue occurs during normal interaction with the prototype. Sometimes it is triggered while hovering over an interactive element: the intended interaction appears to start rendering but fails, after which the blank white area appears and the prototype becomes unresponsive.Steps to reproduceOpen a prototype in Figma’s web presentation mode. Navigate through and interact wit

Severity: Blocking — we cannot adopt extended collectionsThe problemA node holds one mode entry per collection family, and an extension's mode IDs are encoded with the collection ID. So choosing a brand and choosing a mode are one choice, not two. A node cannot say "use Brand B, keep the mode you inherit" — or "use Hover, keep the brand you inherit".This is not a broken lookup: ExtendedVariableCollection.modes[] exposes parentModeId, so the parent↔extension mode mapping already exists. The problem is that there is only one slot to write it to.The ask: decouple the data source (collection variant) from the context state (mode), each independently settable and inheritable.Our setupOne mode axis per collection, because modes are per-collection and mode counts are capped:Collection Axis Mode set by Semantic Light / Dark designer, on the artboard Viewport s / m / l / xl component (responsive variants) Interaction state Idle / Hover / Pressed component (state variants) Br

Hello,I am contacting you regarding an unexpected charge of $20.00 on my account on August 24, 2026.I previously had the $20.00 Professional plan, but I downgraded my account to the View/Free plan on August 20, 2026. I did not authorize, nor did I intend to upgrade or generate this $20.00 charge.Therefore, I would like to request:The immediate cancellation of any active paid plan. A full refund of the $20.00 amount. An explanation of why this charge was processed after my downgrade. Please look into this as soon as possible, as this was an unexpected and unauthorized charge.Thank you,

We are trialing Figma as a replacement for Miro and as a candidate for UI design. We noticed when importing our Miro boards that Miro “Frames” lose their names. This is because Figma’s importer converts them into plain “Shapes”, which cannot have names, rather than the probably more appropriate “Sections”, which can. This creates a lot of extra work as we need to remake all of these Sections and manually name them. Here’s a comparison to illustrate that we’re losing a lot of valuable labeling:Miro: named framesFigma: our frame names are gone! 

The "Add a Make kit by default" (Manage Make kits for an organization – Figma Learn - Help Center) function has stopped working.It is configured correctly, but when creating a new Make file, the kit is not loaded automatically. 

Hi Figma Support Team,I’d like to request a refund for my current Professional plan.Figma account email: [email redacted by forum moderator to remove PII]I’m requesting the refund because I would like to purchase a Professional seat on a different Figma account, which is the account where all of my projects are currently stored.Could you please review my request and let me know whether the refund can be processed? I’d like to purchase the Professional seat on my other account as soon as possible, so I would really appreciate it if you could help review and process the refund at your earliest convenience.Please let me know if you need any additional information from me to proceed.Thank you for your help!

환불 요청드립니다.취소가 되지않아 확인부탁드립니다.

Every time I’ve tried to use it, whether with my original Free account and now that I’ve update to the $20/month tier, all over several days and a reboot, Figma Make displays:“Something went wrong. Try again.”Support request ID:srid_C44QCFFHKRJBD8GMBD9RC0MYZThe backend returns HTTP 403:“Access to the control plane is not enabled”and:“cortex_error: unauthorized — User request is blocked”Failing endpoints include:- /api/cortex/shared/figmake- /api/cortex/shared/figmake/ui_capabilities- /api/cortex/foundry/sandbox- /api/source/v1/make/environment/... The robot suspects there’s been a problem with my account provisioning. Account:David BishopTeam:figma's teamPlan:ProfessionalSeat:FullRole:AdminAI credits:0 of 3,000 usedThe problem reproduces in Safari, Safari Technology Preview and Chrome.A sampe of the backend request IDs:Cortex request UUID:9811bb04-4bd8-46a4-b14f-3871e3ec3215Other request UUIDs:6fccca98-7e7a-4d7c-b8fa-73fb3ac33211744cfb26-5a85-44d0-996e-c9bb363123440e678f4c-afbb-4389-95

I hope you are doing well. Im facing an issue right now. I requested the Education plan and I submitted all the details and also gave them my university documents including my ID CARD, Schedule and fee receipt, but still didn't get verifiedPlease take a look in this matter. Thanks