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Hi Figma Support,I recently updated my AI credits after running out of the 3,000 AI credits included in my Professional Full seat.However, I realized that the additional AI credits are not available for immediate use and appear to be scheduled for my next billing cycle.Since I needed the credits right away and haven't been able to use the additional AI credits at all, I'd like to request that this AI credit update be canceled before it is charged.The upcoming invoice currently shows an "AI credit updates" charge of $24.As the additional credits have not been used, I would really appreciate it if you could cancel this update and remove the upcoming charge.Thank you very much for your help.Best regards,

Hi All,I am constantly getting this message - any help is much appreciated.”Something went wrong. Try again. 58d4b11a-91e8-4dbf-8cfb-fbc23c2f0104”.ThanksSK

My school doesn't have a school email i could use. Technically I have one but it's not accessible for students and is only used to sign in to school computers. I already had an education account on my normal google account and i went to re-verify it but now it won'tet me do so without a school email. I need to use figma for school as I'm an IT student but I can't pay for a normal upgraded account as i have no income.

Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid d

I can't use my Figma Agent or any AI features after upgrading my plan to Full Plan Seat. It always showing  'Something went wrong, try again'. Believe me, I tried everything but I can’t find the solution. Also followed these methods: https://help.figma.com/hc/en-us/articles/24142105480343-Troubleshoot-AI-tools-in-Figma.Can you please help me into this matter asap. Thank you! Error ID: 4d803112-b515-4dfa-a215-042c1e6c6d69

I have a problem: the annual plan renewal for my organization somehow includes taxes now; however, before there weren't any taxes included. I noticed that for some reason, in the "bill to" column, the address was changed - the country, to be exact. In all the previous invoices, the country was Kazakhstan; now it's Russia for some reason.So, to be clear, in the account settings, the billing address is and was correct, but in the invoice it changed, and I guess it started to include taxes based on the incorrectly changed country. How is that even possible, and can it be fixed?The invoice isn't paid yet because of that.I raised a ticket a week ago, and it’s still open without any answer. Invoice ID [redacted by moderator to remove personal information]

2026년 7월 11일 결재건 환불 부탁드립니다. 7월 11일 결재 이후 피그마 사용하지 않았습니다.

estava tentando excluir minha conta porém dava erro no processo de exclusão

When I go to take two frames and autolayout, it only registers one frame 

I keep getting errors when I try to open a file. It starts to load then it craps out and returns to the main screen. I can’t do anything. 

Hi Figma Review Team,I am writing to kindly request a status update on the review for my plugin, "DreamUI." We have prepared an updated iteration and would highly appreciate any feedback or updates to help us expedite its publication for our users.Best regards,Noor Maqsood | Creator (DreamUI)

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[plugin:vite:import-analysis] Failed to resolve import "./views/ManageView" from "src/App.tsx". Does the file exist?/workspaces/default/code/src/App.tsx:4:232 | import TopNav from "./components/TopNav";3 | import OverviewView from "./views/OverviewView";4 | import ManageView from "./views/ManageView"; | ^5 | import ConfigureView from "./views/ConfigureView";6 | import CommunicateView from "./views/CommunicateView"; at TransformPluginContext._formatLog (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:30259:39) at TransformPluginContext.error (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:30256:14) at normalizeUrl (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:27544:18) at async file:///workspaces/default/code/node_modules/.pnpm/vite@8

Hello,I am writing to request a refund for an unexpected automatic renewal charge that was made on July 12.I intended to purchase and use Figma for only one month, and I did not believe that automatic renewal was enabled. However, I was charged again automatically on July 12. This renewal was not intentional, and I had no plan to continue using the service.I have not used Figma at all after this charge was made. Because this appears to be an unintended renewal or billing issue, I would appreciate it if you could review this payment and process a refund.Please also cancel any active subscription or renewal on my account to prevent further charges.Please let me know if you need my invoice ID or any additional information.Thank you.

7월 7일에 자동결제 된 요금제 환불처리 부탁드립니다. 자동 결제로 인한 원하지 않는 결제였고 결제 이후 피그마 사용한 적 없습니다.  

I’m experiencing an issue where some layers or component instances randomly change position after copying and pasting an entire screen/frame from one page to another within the same Figma file.For example, I have a mobile screen on the [design] mobile page that contains a Home Indicator component from Apple’s UI Kit. The indicator is correctly positioned at the bottom of the screen. After copying the entire screen and pasting it into the [dev] mobile page, the Home Indicator unexpectedly jumps to a completely different position near the top of the screen.This happens more frequently with locked layers or component instances, but I have also seen the same issue occur with layers that are not locked.The parent frame keeps the same size and overall structure, but some nested elements are repositioned during the copy/paste operation.Steps to reproduce:Create or use a frame containing nested components or locked layers. Copy the entire frame. Switch to another page in the same Figma file. P

i paid for the 5 dollar monthly subscription just so that i can publish my website that i need by tomorrow. but i cant publish now!!! why 

Hi, it seems that background blur doesn't work for sticky layers. I found the exactly the same topic from a year ago-  it would be amazing if you could fix it, please! :)

I'm reporting an unauthorized billing charge caused by an automatic seat upgrade.On June 2, 2026, I subscribed to the Professional plan with 1 Collab seat on an annual billing cycle (JP¥5,940). After that, my Collab seat was automatically upgraded to a Full seat without any confirmation dialog or explicit consent. On July 2, 2026, I was charged JP¥25,740 as a "Billing Adjustment — Seat updates" (Invoice VTS2KVQG-0003).Key facts:- My team has only 1 member (myself).- I never approved a seat upgrade.- No clear warning or confirmation step was shown before the upgrade and charge.- My Billing page shows 0 Monthly seats, yet a Monthly invoice was generated.- An upcoming Monthly invoice for August 2 is also scheduled.This appears to be the same issue reported here, where a seat upgrade was applied without owner consent and Figma processed a full refund:https://forum.figma.com/report-a-problem-6/unauthorized-professional-plan-upgrade-triggered-by-shared-file-permissions-49821I have already su

While I working in a file, I suddenly saw a red error banner that said "Someone Revoked Your Access to This File" and the file closed. I tried reopening the file and it would show the same error and then close the file.I quit Figma and then relaunched it. I tried opening the file again and it seems to be open and running fine now. Just wanted to report this in case there’s a bug.

I am really struggling with the new animation layout and would love an option to hide or disable it, as I do not use animation in my workflow.Additionally, I am having trouble with the Scale tool. Hitting K no longer brings up the panel, making it difficult to scale elements proportionally. The only available option seems to be the Transform tool, but using it adds unwanted keyframes to my elements.

Hard to contact Figma Singapore, I gave my number to Figma Headquarters to forward to Singapore office and yet no contact has been made yet inspite of sending emails ang "contact us" submissions. 

URGENT: Unauthorized Subscription Charge Despite Cancellation / Demand for Immediate Refund #2001298, #2001283To Figma Support,On July 7, 2026, I was charged a monthly subscription fee that I absolutely did not authorize. I explicitly canceled the auto-renewal last month in June. How is it possible that this transaction was processed and a credit card receipt was issued despite my clear cancellation?I have already submitted inquiries and sent emails regarding this severe issue, yet Figma has completely ignored my requests. This level of customer service is completely unacceptable and frankly, appalling.I am well aware that I am not the only user experiencing this critical system error—numerous other Figma users are currently facing the exact same problem. Why are you failing to cancel and refund these wrongful charges for your users? I demand a proper, actionable resolution immediately, not another generic, automated response.When exactly will the cancellation and refund for this unaut

iwant to  transfer the License and email ID to different Email ID

Hi,I could not import xlsx file to figma buzz bulk create. It says “Failed to import File”. The issue happens to a specific xlsx file. Its working when uploading other files.Is there any suggestion how to solve this?thank you