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I can’t verify my student plan.

I recently logged back into Figma and noticed an important file of mine disappeared. It’s not in the Trash or Recent. The file is not a part of another team, I’m the author and I’m in my own Team. That file is of the utmost importance for me. Please advice, thanks.

Hello,I am trying to obtain a student plan in Figma, but I am facing repeated issues with the verification process. My student ID card is in Polish because I study at the Polish-Japanese Academy of Information Technology in Poland. I submitted the front and back of my student card several times, but the verification failed each time due to an error.I have already contacted SheerID, the company responsible for the verification process, and created a support ticket. However, I previously had a negative experience with SheerID when trying to verify my student account, so I would kindly like to ask for assistance from the Figma moderation team.This student plan is very important for me to complete my university work and finish my final projects. I would be extremely grateful for any help or intervention to resolve this issue.Thank you in advance.

I am experiencing an issue with the Figma for Education plan related to my student account and verification limits. Long story short this entire process has been confusing. I previously verified for the Figma Education plan through SheerID last month (October 2025). Now last week, I deleted the account that had the Education plan because I wanted to re-verify under a different edu account that I have on Figma. After deleting the original account, I expected the verification to reset—but it didn’t.I tried remaking the Figma account I deleted with the education plan but now both of my accounts are stuck on the Starter plan, and I can’t re-verify because Figma shows “Verification Limit Exceeded.” SheerID says my verification is active on the account I deleted. I contacted SheerID, and here is what they said:SheerID only handles the verification process.My verification is approved on their end, but each person can only verify once every 335 days.T

They published today that we would be able to see the figma make credits in billing, but currently it looks the same and I’m still lacking visibility into usage rates. Is anyone else having this problem?

I am trying to cancel my plan with no luck, already emailed support with no reply on my account it says i am on the starter one.  Can someone help? 

I am waiting for a response on case 1635710.  When will I get a response?  How do I find out the status of my case?

I have reached out to the sales department multiple times, as our company is interested in exploring and testing the enterprise mode. I've recently purchased a product and would now like to upgrade it to the organizational level. Could you please let me know who will be contacting me and when? Additionally, I'd appreciate details on how the upgrading process works.

Im trying to import my designs into Principle for mac, but for some reason it wont connect to Figma. It just hangs on “Getting documents” and then it says it couldn't reach Figma.It worked just fine earlier today. but suddenly stopped working this evening.Anybody else experiencing this?  

I have submitted plugin.My plugin adds functionality that doesn’t exist in Figma. There is already quite similar plugin. Approved.I don’t like few things in the similar, existing plugin and created my own plugin.I got  "does not align with our guidelines under the section business sense". I analyzed “business sense” section, provided my thought to each point. I fixed “probable issue” and submitted it again, not approved. I shared a video example, how my plugin works. You could not achieve it with any existing Figma functionality or any existing Figma plugins.The all that I got "does not align with our guidelines under the section business sense", which is useless. The guidelines say “If your plugin or widget has been rejected, we'll send you an email with our determination. You may submit your plugin or widget again for review after addressing any feedback.”. But support answer is not a determination and is not a feedback that could be used.

Hello,My Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”I need help, please.Thank you.

Hi Figma Team,I’m a student in Boston. I'm having problems verifying my student account for Figma, even though I have official information to verify my student status, and now exceeded the number of attempts.I looked up multiple forum posts about similar cases as mine, and the advice I read is to contact SheerID support directly & to ask them to reset my attempts. I've done those advises twice, explained my case to them, but they replied that with a template email that they can't help and that they closed the ticket immediately without any further attempt to support or investigate for both requests (attached are proof).  I also saw a forum saying that I should try contacting 

I didn’t find the configuration details in the documentation for configuring Figma Dev Mode MCP servers in Intellij IDEs like Webstorm, Pycharm . is it not supported yet?

Example of what teachers get when they try to renew their education plan​​​​Hello Figma team, I’m an IT admin in my school and we are teaching Figma since last year. Everything was working fine until this year when I had to renew the Education licence. I did renew mine but everytime I invite teachers and students in the school team, they can’t verify their emails. SheerID keeps saying that they already tried verifing or that they can’t verify at all. Can someone from the Figma team check what’s is happening with SheerID ? Thanks

My Professional account is currently locked, preventing access to editing and Pro features. The Professional plan has been purchased and should be active; however, the account shows as locked. Kindly review the account status and restore full access to the Professional plan at your earliest convenience. Your prompt assistance in resolving this matter is greatly appreciated.

I canceled my subscription, but I'm still billed for $5 next month, what is it for and how can I cancel it?5,00 $ one-time charges and credits - What is this invoice for? I didn’t connect anything, before that I had a dev mod connected, but I canceled it and I don’t need it anymore! And now they want to just charge me $5

I’m trying to publish a library to Figma Make, but the “Export to Figma Make” option isn’t appearing. I also tested this with other libraries, and the option never showed up for any of them. Is there a way to resolve this?I am on a education plan as a student and according to this it should work for meThank you!

I have problem. When I was to Connect Figma Code Connect UI into Github repository I got infinite loading screen.  Is it known problem?  

My colleagues and I use FigJam for team sessions and until recently, that worked perfectly. Only our designer and I have paid Figma accounts because we’re the only ones heavily using the tools. Luckily we can use the “open session” feature for those team sessions. However, since a few weeks, my colleagues are no longer able to collaborate in the file, despite having started the open session.Is this an issue or is Figma limiting collaboration options for non-paying users (“nudging” them to pay)?Thanks,Job

Hello,Today our entire project folder in our team workspace suddenly disappeared, along with 3 design files inside it.Details: The project folder and all files were visible and editable until today. None of the team members deleted, moved, or renamed the project. The project folder is completely gone from the workspace. Nothing appears in the individual Trash or Team Trash. When trying to open files from browser history, it shows “File not found”. This is for a school project, so we urgently need the files restored. We understand that Student Plan does not include email support,but several users mentioned that Figma staff can recover missing files by checking server logs.We would really appreciate any help.Information: Team/Organization name: NLP프로젝트 Project folder name: NLP프로젝트 Nu

I've contacted Sheerid, and they said I've been verified.Verification Date: September 19, 2025Email address: [redacted by forum moderator to remove PII]Verification ID: 68cc89177985d533170bb25fWhat should I do? I can't get the figma student application?

I am working with Figma for about 3 years and it is a wonderful software. Speed used to be awesome in the beginning. It changed after a while and now it is really a pain to open files, select frames and resize areas. It starts blocking my work. You read always “Empty the cache...” I did but no change. Please dear Figma team realize that there is a problem that needs your attention.

Hi, When i was redeeming my student plan, i realized i put some wrong information after i redeemed, so i deleted my account accidentally. I can’t redeem it again now.I’ve contacted SheerID twice and told me to contact education@figma.com with my verification id, but they still haven’t answered me after i sent 3 emails in the span of 2 weeks.Please help me solve this problem.  

Hi, i would like to request an refund for my plan due to I accidentally purchased a one-year subscription, instead of one-month

Need: the ability to move an annotation to another side of a component/frame/whatever, anywhere I want so that it is not blocking anything.