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A user reported that several people in her contact list have received this email today and she doesn’t even have a Figma account.  Was there a recent compromise to Figma’s system?  If not, what is causing this?  Emails are being sent from Figma’s domain, no-reply@mail.figma.com.  See attachment for more information.  Need to know what caused this and how to prevent future emails like this. 

Pressing [ENTER] should save annotations but they currently disappear. 

Problem: Hi,I can no longer see the distance between elements when I select one and hold down the Option key (on Mac) while hovering over another.I tried all the recommendation solution from previous issue (searching on this forum) but the issue still there 

I created a project but can't view it on mobile app.

Dear Product Support Team,I am writing to express my extreme frustration regarding the lack of communication. I have sent multiple emails to education@figma.com regarding this issue, yet it has been 6 days without a single response.Due to this unresolved student verification error, I have been unable to access my Figma student account for nearly a week. This ongoing silence is causing a total standstill in my workflow and is severely impacting my professional commitments.I have already received official confirmation from SheerID that my verification was approved. They explicitly stated that this is a synchronization error on the Figma platform and directed me to your support team. I have already provided my Verification ID in my previous emails; please refer to those messages for the necessary details.The continued lack of response to my repeated inquiries is unacceptable. I

I am not sure exactly what has changed, but in the last few weeks Figma Make has felt less like a sandbox that resets completely upon refresh and more like an actual application where things persist – which is often not what you want when using it for prototyping. I’m finding myself having to build ‘reset data’ buttons into prototypes to achieve the same ephemeral effect that used to be the default. I’m correct in thinking something has changed right? I think there should be controls to choose when localstorage gets purged, what gets cached and when, etc

duration not working

Hi so we can continue using the Figma service we need you to complete this security questionnaire. I have filled out as much as I can from information that is available to me. Many ThanksCraig BarnfieldInformation Security ManagerCorporate Compliance ST Engineering iDirect 

I am getting many errors like this - my AI credits are deducted but nothing change on figma make. One request ID: R4euD0uwTiJ2gPpG,  this is one of the request, it happened at least 30 times. I tried multiple prompt and different networks, almost all of them fail but once a while one succeeds. My network is working for all other web and apps. Can you help check? Causing a lot of troubles

I recently upgraded to Mac OS Tahoe 26.2 and now I cannot open a new tab in the Figma desktop app. The “+” button/tab next to the home tab does not do anything. Also File > New Tab does nothing. The only way I can have multiple tabs open is to find a specific file from my recents folder or within the a project. I have reinstalled Figma. I have reset the cache. I have restarted my computer. 

Where did all my Figma work go? I'm logging in like I'm new. But I've been here for over a year.

I am a UX/UI educator in higher ed. I have set up a team in Figma, so I can collaborate with my students. It is currently a free team, but I need it to be an education team.Team URL: https://www.figma.com/files/team/1607374065067414794/all-projects I have applied for education status and SheerID has already approved me and I’m still seeing “Education status expired”.SheerID Request ID: 6979fca2406a460520416f0eI have emailed education@figma.com twice with my SheerID Request ID and the exact team URL, and asked them to re-sync my education entitlement to myaccount/team. I have not heard back, not even a confirmation that my emails were received. This is now impacting my teaching, as I have a class scheduled for Thursday.How can my request be escalated and manually revi

I have a professional account, all is well, but all the pages I had live got taken down with a message to talk to support, but the bot had no idea. Thought I’d check with the community

Hi Figma Support Team,I’m reaching out because I’m genuinely disappointed with the reliability of Figma’s AI features. I’ve been using Figma consistently for the past three months, and around half the time I try to use the AI tools, the results are either incorrect or completely unusable.In many cases, the AI confirms that it has implemented the feature I requested, but instead it generates fake or irrelevant UIs, or it doesn’t implement the requested feature at all. This has slowed down my workflow significantly and has made it difficult to trust the tool for day‑to‑day design tasks.I chose Figma because of its reputation for quality and innovation, so it’s frustrating to experience this level of inconsistency. Could you please look into why this might be happening and advise whether there are known issues or upcoming fixes?I’d appreciate any guidance or solutions you can provide.

Hi,I have lost an important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely and when I tried to access it through a past link, I am getting the following message:You can’t access this resource Contact the owner, an admin, or support for assistance. (Screenshot attached).[redacted by forum admin/moderator to remove PII]this was the file link. please help me restore

Hi figma,I’ve lost access to my old school’s student account [redacted by forum admin/moderator to remove PII], which I wish to have access to a few more files. I heard if I email the customer support, there might be a way to re-verify, or change my files around. I had try my best to find out a way to call for help but unfortunately I’ve ended up here taking public resources. Hopefully you guys can have a actual humane way to file ticket for these kind of issue instead of assigning an unsupportive AI bot to save the cost on customer support.Please let me know the next step

when merging a branch, it’s annoying because all the korean characters does not render and I have to click EVERY character to make them visible

Segui o passo a passo para realizar a verificação, e estou aprovado pela SheerID para ter acesso ao plano educacional, porém não foi o que aconteceu, o figma apenas me deu acesso ao plano gratuito que não possui as funções necessárias para dar continuidade as aulas da universidade… Por favor corrijam isso, preciso dar continuidade nas aulas. Estudo na Universidade Catolica de Salvador (Ucsal)Segue abaixo retorno da SheerID: Para sua conveniência, seguem os detalhes da sua aprovação: Nome: Rodrigo Costa Data: 10 de fevereiro de 2026 ID de verificação: 698a748bc6eb2e50a7bfb5c8 ID do usuário: 1602838541973265168

I added annual seats by mistake today, can i know if have any way i can remove the annual seat without extra billing, no people assigned for it. I try to send email to support, but still cannot get any feedback.Any advice or insights would be greatly appreciated. Thank you in advance for your help!

On February 9, 2026, I spent JP¥825 to subscribe to 1 Collab Monthly seat, but on March 9, I was charged JP¥5,775, which automatically upgraded to a Full seat and also automatically purchased One-time charges and credits. You should know that my usage last month was only 2400/3000. I am absolutely shocked—why did this happen? I want a refund.

Hello,I was just charged today for multiple seats and a renewal, totaling around $78, and I did not realize this would happen. I was only intending to use a collaboration seat and did not mean to upgrade to full seats by any means. Some team members requested access, but i never approved and they never used it and it seems this automatically created full seats and charges, which I did not notice at the time. I will not be using these seats at all. and i haven’t used them before. the charge has just happened and i really do need a refund i only use collab seat with only the benefits of it and i dont need more! 

I have created a site on Figma that is currently publised, and contains a customer info page to be completed by user. When submitted, the info is not automatically being received by me as they once were to my professional email address

When I click on the prototype button, two windows open. The first window remains blank, and the second window always starts at the beginning of the flow. Previously, it was possible to start from a specific screen within the flow. The loading time also seems slower. 

Strange behavior, I don't remember if it was already there or not, but it's causing me problems: in the browser version (latest Firefox 147.0.4 (aarch64) on mac osx 26.3), when I select a guide by clicking on it, I can no longer delete it by pressing the DELETE key. Instead, I first have to move it even just one pixel, and only then can I delete it.

Hello,I’ve upgraded my seat to developer and re-authenticated in Claude Code to the Figma MCP server. But I still get rate limited on the very first call. According to the table I should get at least 10 calls per minute.Annoying paying money for the pay wall, results in the same pay wall.