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I have tried many times to verify my educator account, however, after two trials it now always says that I have exceeded my limit for applying for education plan.  I tried different work emails, and I have contacted SheerID a few times. I also provided screenshots of my teaching assistant profile and a screenshot of our class in Canvas, but  all my communications ended in:“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I’ve attempted several times to verify my education account using the approved documents (screenshot of my teacher profile and PDF of my contract). I’ve reached out to SheerID for assistance because I’m now getting an error saying I’ve exceeded my limit for applying for education account. I’ve been in contact with SheerID over the last week or so and this is the last message I’ve received:“It appears that all submitted requests are still active. However, we were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”I’m not sure if there are more steps needed from me -- I asked for more clarification, but I haven’t heard back yet.

HelloRecently I bought a pro plan, but my account is doesnt changed to pro. I tried to sign in again few more times, plase help, its very impportant to me to finish my task. Thank you.

Figma Make’s AI tool is clearly  improving but on our dime. We have limited credits that are used up when the AI makes and error, identifies a better way to proceed, produces updates and changes that don.t work. The user then has to create a new propt that describes the problem while the ai tries another approach that still doesn’t work. That alone is not sop bad, but when it quickly runs your out of credits it feels like we are paying for training the AI. As the Program Chair for a college with several courses were we train students to use Figma this creates a real problem. What can you recommend tohelp with this issue?DB

Hi there.  I reverified my figma for education plan and after weeks of waiting and talking to support I go notified that my work email got verified for the edu plan instead of my personal/school email 😭. I’m not sure why my work email was associated with the edu plan in the first place but I’ve been trying to move the edu plan to my personal or school email and filled out the form that they sent to do that but it’s been over a month and no change has happened. I don’t even have access to my work email anymore because my internship is over so I can’t use the Edu plan. Is there anyway I can get help or do I have to keep waiting?

Same as the title, I have the confirmation mail from SheerID.

Hello.I have a setup where there’s a file that acts as a library carrying main components and a couple of design files for different platforms that calls these components from the main library file.However. after some time (During which I haven’t worked on any of the files or the main library) I opened the files and found out that the majority of components and instance swaps in my design files had reset to their main states. some of them have nested variants from other components within themnothing triggered this as the files and the library were left unopened for about a month. So I wasn’t working on the project or in other words it’s not a library update that triggered this, it happened on it's own.for more details about the components in my mobile app design I had a Title bar with a varying number of icons between different pages (notification & side menu & message icons) some pages had only 1 of them.. some pages had

I can no longer copy one line of CSS out of dev view.I now have to use the clipboard icon to copy all the CSS and paste it into my file, then delete what I don’t need.I have added stills showing basics.I am on a Mac Sequoia 15.3.1, using Figma in Firefox Dev 139.0b5. It seems to be ok in Chrome, but that is irrelevant, unfortunately, as process is dependent on Firefox Dev.

get_design_context MCP tool returns incorrect colors for component instancesISSUE SUMMARYThe get_design_context MCP tool is returning incorrect colors for component instances. Specifically, the Delete button in an Alert Dialog component is showing the wrong background color.EXPECTED BEHAVIORThe MCP tool should return the actual colors that are visible in the Figma design for each component instance.ACTUAL BEHAVIORWhen calling get_design_context on the Alert Dialog component (node ID: 295:240366), the Delete button instance returns an incorrect background color.The Delete button returns:    bg-[var(--general/primary,#171717)]The background color #171717 (very dark gray/almost black) uses the --general/primary CSS variable, which does not match the actual (red) background color visible in the Figma design.REPRODUCTION S

Hi,I am the owner of this file and team, but today while editing in Figma Desktop it suddenly switched to “Request access.”The email shown matches my account exactly. I’ve tried both Google login and email/password — same result.This appears to be an internal account identity/session mismatch. Please restore my ownership access urgently — I have an active deadline.Prototype link:https://www.figma.com/proto/l7El9hOtWOCaZXIiyHys1l

Hi. I purchased an annual Pro subscription yesterday, but unfortunately it was applied to the wrong workspace. Is it possible to change this?

Hello, Figma experts. I am currently facing a very serious problem.My figma file disappeared out of thin air. And even though I didn't actively delete it and checked the trusted team files, drafts, and trash cans, I still couldn't find my files. This file is very important to me, it is my portfolio for 2024.I am very certain that I did not proactively delete it, and there is no one else in my team, only me using it.File Name: HMI 作品集Can you help me find it through the internal system.The following is the interface that popped up when I logged back in after accessing this file last time. Last time I was editing it (about 5-6 months ago), now it shows Not found (404)I can also provide the URL of the file if neededThe Figma account is the one I asked the question about 

Hello everyone.I seem to have the same problem as in this post from two years ago : https://forum.figma.com/ask-the-community-7/video-not-able-to-be-prototyped-as-child-instance-of-component-26684?tid=26684&fid=7.I copy a video to my assets page. I make it a component using CTRL+ALT+K. I go to my work page where I paste this component, then I go to the interactions (prototype). I want to play it on click, but in the video dropdown menu, my video is grayed out, so I can't select it as the target for my playback action.If I copy the same video to my work page (without it being a component), the video isn't grayed out (interactions in prototype).Can you tell me why? Is it simply that videos can't be components that would allow the use of prototype and interaction fun

Hello,I hope you are doing well.I am currently subscribed to Platzi and taking a Figma course through their platform. According to the course information, my Platzi subscription includes access to Figma Professional using the same account.However, I have not been able to activate or access the Figma Professional plan yet. I would appreciate your support in helping me verify my eligibility and activate this benefit.Please let me know if you need any additional information from my side.Thank you very much for your time and support.Best regards,Orlando Serpas

We have a confirmed Dev seat assigned to a user (Organization → Members shows Dev, upgraded by admin, billing active, role = Software development).Dev Mode works correctly on figma.com, but in the Desktop App clicking the </> Dev Mode icon triggers a “request Dev Mode access” flow, as if the user didn’t have a Dev seat.We already verified: Dev seat assignment and billing User role (not guest / not external) Organization settings (no Dev Mode restrictions) Full macOS cache + preferences reset Remove & re-invite user This seems to be an account-level Dev Mode entitlement desync affecting the Desktop App only.Could you please re-sync or refresh the Dev Mode entitlement for this user?

Heyy,Before I had the possibility to align two shapes/components/anything together while they were in 2 distincts frames. For example to simulate the gap between instagram posts, apple store preview etc.I usually was able to select the 2 items, and by clicking on the horizontal alignment, they were aligning perfectly. It’s no working anymore in my Figma and wanted to understand if it was a bug, removed feature or simply a false memory…Would be nice to be able to do that again 💜Thanks! Edit: It’s working correctly with different text blocks in multiples frames …   

In one of my teams, I accidentally activated the Education plan for the entire team. As a result, members who were on the Free plan can no longer edit files.I would like to downgrade only this specific team to the Free plan, without having to create a new team, since we have many drafts, projects, and people already working in this workspace.

I added 3 extra annual seats to Professional plan, but I thought that after adding them, I could choose which are the users to have it.Now it added annual billing to users that I don’t want to give.I talked with the chatBot and he said that annual billing is given to random users, which is not what I want.How can I choose specific users to have annual billing and remove the ones that I don’t want to have it?

WHYYYY did you kill space+drag function ??? Is there any other way to move objects around while ignoring the frames beneath?

Similar topic was created 1 year ago. Figma mouse pointer looks nasty and pixelated when you use a larger than default system pointer size (i’m using Mac).My global cursor pointer looks neat and high-quality everywhere across the system, EXCEPT Figma. Figma’s cursor looks bigger, but the quality of the element is horrible.Is this on your scope in the near future to change the Figma pointer PNG-like to SVG?When you  

I want to cancel subscription to the  lug in called 'AI Layout & Style Generator prompt.to.design by superrun”. They have been charging me since last 3 months. They never provided any receipt. They do not have contact details on their website. There is no link in the plug in to cancel.  When I subscribed 3 months back, I was taken to a stripe link. Since the plug in offered by Figma, Figma must provide me an option to cancel.   

Hi, I am a student and I am unable to verify my student plan. The message I struggle with:Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I also contacted with SheerID but they said “Please be advised that we're unable to process your verification request.”

Hi, my team have been added to the alpha test from our application. I missed one user off the list. How do I add them in?Also they have asked ‘Could you also ask if there is an expected end date to the alpha - ie how long do we have access for? ‘ 

Hi,I am unable to access my Figma account and have not received a resolution through support.My account was registered using my university email, which has been locked by my university due to storage limits on it. As a result, I cannot complete the two-step verification process, and I am fully locked out of my account.This is an education account, and I opened a support ticket approximately two weeks ago, but I have not received any response or progress.I would greatly appreciate assistance with either: Regaining access to the account by disabling the 2FA Updating the account email address from your side so I can log in again Please let me know what information you need from me to proceed. I am happy to provide any verification required.Thank you for your time and support.Best regards,M Sajjad R.

Hi everyone,I am looking for assistance from a moderator or staff member regarding my Student Education Plan verification. I am a student at Tripura University, but I am currently stuck in the process with no way to proceed.The Situation:The Email Issue: My university does not provide institutional (.edu) email addresses. My personal email [redacted by moderator to remove personal information] is the official address used for my university records and portal.  SheerID Status: A support agent (Justin Baul) reset my tokens but explained that SheerID cannot approve personal email addresses due to their policy, even with documentation. Figma Support: I sent an email to the Education Team 4 days ago as recommended, but I haven't received a response or a ticket number yet. Request: I have my Offic