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Hey Figma team,I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’.However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is:We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and bor

This should be very simple: I have a component with 2 variants. Variant1 has a text layer which is not underlined text, and Variant2 has the same text layer (same layer name of course), which is underlined text. I added a hover interaction on Variant1 to change to Variant2 When I test it out in the prototype, the underlined text doesn’t show up on hover. To make sure the variant switch is happening on hover, I changed the background of Variant2, and sure enough, the background change does happen on hover. So for some reason the text underline is just not happening. This is a bug, right? Any workarounds?

Hi Figma Support team,I’m having an issue publishing an urgent update of my plugin Lyse:https://www.figma.com/community/plugin/1534731015306874870/lyseWhen I try to publish the update, I get this error message:"Fix errors before publishingWe detected a change to your account details. Please contact support@figma.com to publish this plugin" I believe this is related to a recent change in my account details, but I don’t see any way to resolve it on my side. This update is quite urgent for my users, so I would really appreciate it if you could: Check my account status Unlock or validate my account so I can publish the new version of the plugin  Please let me know if you need any additional information from me.

Expectation:As a designer in Figma Sites I want to be able to add interactions on components and frames to link to pages. 🔗Issue:Link interactions on components/frames doesn’t work, neither in the preview or published site. 😣Work around:If the frame has any text you can add the link to it as well, then the frame link will inherit it and work properly. 🧐

simple bu critical, i am scrolling in figma make input text does not work. sometime i have many context to input, then when i try to scroll up using a gesture in my trackpad, it does not work. i need to click UP button to move to higher section and it is not really nice

HelloExcuse me, I had saved pages in a file named [clien name.car project], but suddenly, when I opened it again, I couldn't find the pages. I was just about to submit the project, and this will be a problem for me. Please find a solution to this problem immediately please .

I have two support request tickets: 1597038 and 1599823. Both are marked as solved, but I did not receive any email explaining why they were closed, even though my email account is still suspended and I cannot log in.When my account was suspended, I also did not receive any email explaining the reason. Could you please help me understand how I can recover my Figma account, or if it is still possible to restore it?For your information, my account was suspended right after I uploaded a free design to the Community.

Hi,I am currently looking for a figjam board I created last year which for some reason is not showing at all in my figma now. In fact the whole project, which was all of my semester notes for that semester in all of my modules, is now somehow missing. Can somebody please perhaps help me in finding and recovering this project and files? It’s really important for an upcoming exam that I can find them.Thanks!

The prototype flickering issue you're experiencing The performance problems with slow interactions, high memory usage, and slow loading

I have a student subscription plan. Everything was working fine for 2 days, but now I can't access the developer mode in team projects, even though it was working perfectly for the first 2 days

Hi! Has the canvas panning keyboard shortcuts changed recently? I use Ctrl+Space+scroll wheel to pan and zoom the canvas but now that keyboard shortcut puts me into a Keyboard picking mode. Is this new? It really gets in the way of working.

Hi Figma Support Team,I was asked to re-verify my Education Plan status. Although the verification had expired for only 24 hours, I successfully re-verified my account. However, my teams are still locked, as if the re-verification hadn’t gone through.Could someone please help me with this issue?

Yes I know this topic has been raised before, but I would like to raise it again, since it is breaking the core interaction in my design system. Is Figma even aware of this issue? Since the last discussion about it is ~2years ago, and this issue still exists. Steps: Create a Button component set with 2 variants: Default, On Press Add interactions in the variant: “Default” → While pressing → Change to “On Press” Insert an instance of the “Default” button into a new Frame Add interactions to the button: On Click → Open overlay. Check the “Close when clicking outside” box. Test the prototype Results When you click the button, the button change to “On Press”, the overlay opens, but when clicking outside the overlay to close it, the button does not reset back to “Default”. Expected: The button should reset to “Default”.

I have accidentally renamed my file by using key commands. Not sure how it happens but the file has been renamed Z. I bet it has to do with Undo key commands. Is there a way to make changing the file name a little harder so this does not happen.

Hi! I upgraded my Figma account from using the free version to the basic plan. Since I did that I can no longer switch to design mode when I could do that with my free account. Please can someone fix this asap. Otherwise I will downgrade my account.

Request 1579482 has been updated. To add additional comments, reply to [redacted by moderator to remove personal information].Hi there, Thanks for reaching out. I apologize for the delay as we've been experiencing higher than normal ticket volume! You can restore the team by clicking the "Restore team" button in the deletion confirmation email. Here are a couple articles from our Help Center with more information:Delete a team Restore a deleted team If you have any trouble with the button in the email, we suggest opening your email in an incognito browser window and logging into Figma with that email addres

When I have two files in the split view, and copy one element/group/instance/frame from file A, paste it to file B, what is pasted in file B is not the same as the what I copied from file A. This happens also when I have the same file but different pages in the split view, and copy one element/group/instance/frame from page A, and paste it to page B on the other side of the split view. The outcome of pasting can vary randomly:more elements in what I copied a white frame of the same size and shape of what I copied parts of elements are missing in what I copied

My college document shows my name as DANIEL S, where ‘S’ is my family initial. However, the verification form requires both first and last names. I have entered my name as Daniel (first name) and S (last name). Kindly verify manually based on the attached official document.

I’m experiencing a persistent copy–paste issue in Figma.Whenever I copy frames or components from Figma Make to a Figma Design project, the layout gets distorted — spacing changes, auto-layout breaks, and typography styles don’t map correctly.If anyone has faced this and found a reliable solution, please share. This is slowing down my workflow, especially when combining Make explorations with production-ready design files.

Hi!I purchased the Snow Dashboard UI Kit by ​@ByeWind , but I only have access to the preview version inside my Figma account. The full paid version is still not available to me.I’ve sent messages on both Twitter DM and Figma Comments, but I haven’t received any reply yet. It has been 3 days, and the creator is active online and posting, but I’m not getting proper support even after purchasing the design.Thank you!

I was told by SheerID in my browser that I am verified but I am still on the starter plan. Other students from my university did not come by any issues even though we verified our accounts together. I am looking forward to support on this matter

I’ve been iterating on a design in the Figma Make tool, and I’m using a design library, which I imported using the “Select a Design Library” button at the bottom of the prompt window. However, I recently tried to get the AI to use an element in that library, and the design broke. Since then, the button has been empty, and the AI seems to think I don’t have any library selected. I can’t click anything to re-add the library, or to reset the button. I’ve had a coworker look at the design, and it’s also broken for them as well.  I can provide further info/console logs if it’s useful.

Since the last Figma Design update, several library components got broken in another file and show weird behavior. The problem is, that the resizing of some subcomponent instances don’t work correct. However, the issue only exists in the instance used in one file. The component itself within the library does not show any issues, neither in the master, nor when inserting an instance within the library or in other files. The really weird thing is, that detaching the component instance solves the problem. However, this is of course not, what I want, because then I don’t get any updates anymore. Inserting a fresh instance of the library component also does not solve the issue.This is a major bug and blocker for using Figma Design within our company right now and needs immediate attention!Best regardsMartin 

I created a website in figma make and it looks good in the figma make window but when I publish it elements of the header and buttons are missing. what would be the best way to fix these issues. I asked the figma make ai to fix it and it did not work.here is the figma make design this is what comes out in the browser.

Edit:Resolved after trying the same card on mobile, after about 11 tries though. A pretty gruelling experience just to pay to use Figma.Webflow’s checkout worked in an instant ://------------------------------------Original Post:I'm on an educational plan and want to upgrade to a full seat professional plan but the stripe portal fails to authenticate any of my payment options.Visa, Amex, Mastercard all failed. No, international transactions are enabled. I just came back from a trip to Japan, and attended the Tokyo pop-up; the cards work without any hiccup.Figma AI support wasn’t, well helpful, and thus I’d love to get some support on the forum here. Thanks!