Skip to main content
MTZ
MTZ
New Member
Oct 29, 2026 9:44 AM UTC
Solved

サポートから返信がありません

Figmaサポートご担当者様

10月21日にサポートへ問い合わせを行いましたが、現在まで担当者からの返信がありません。

その後、リクエストページ、チャットからも連絡しておりますが、状況が進展しておりません。

チケット番号：#2212299

お手数ですが、現在の対応状況をご確認いただき、担当者へのエスカレーションをお願いできますでしょうか。

よろしくお願いいたします。

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    Oct 30, 2026 10:05 AM UTC

    Hi there, Celine from the Figma Community Support team here! I hope it’s okay to reply in English here as I do not speak Japanese.

    Sorry for the late reply here. I can see your support case #2212299 in the backend and can confirm it was assigned to an agent. Please check your inbox for their response.

    If you have any further questions or concerns, please reply directly to that email so the agent can assist you. (For security and privacy reasons, we can’t review account-specific billing details here on the Figma Forum.)

    I’ll close this topic now that your request has been addressed with our support team. Thank you!

    View in thread

    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    Oct 30, 2026 10:05 AM UTC

    Hi there, Celine from the Figma Community Support team here! I hope it’s okay to reply in English here as I do not speak Japanese.

    Sorry for the late reply here. I can see your support case #2212299 in the backend and can confirm it was assigned to an agent. Please check your inbox for their response.

    If you have any further questions or concerns, please reply directly to that email so the agent can assist you. (For security and privacy reasons, we can’t review account-specific billing details here on the Figma Forum.)

    I’ll close this topic now that your request has been addressed with our support team. Thank you!

    Terms & ConditionsAccessibility statement