Skip to main content
Garance H
New Member
Oct 29, 2026 5:06 PM UTC
Question

Account locked after Education plan expiration – Request to revert to Free plan

Hi Figma Support Team,

I previously had a Free plan account associated with my personal email address. During a bootcamp, I was granted access to an Education workspace and upgraded one of my personal team workspaces to the Education plan.

My Education status has now expired, and my personal workspace is locked. When I try to unlock it, I am only given options to upgrade to a paid plan.

Could you please help me revert my personal workspace back to the Free plan so I can regain access?

Thank you for your help,

Garance

1 reply

Jaycee Lewis
Figmate
Figmate
Oct 29, 2026 10:48 PM UTC

Hi ​@Garance H Thanks for your post. Account-related issues cannot be resolved in the forums. I opened a support ticket for this. The ID is 2230635 and the email subject line is Education Plan Expired – Team Locked and Unable to Downgrade to Starter. Please keep an eye on your inbox (and spam folder if necessary) for the email and any replies from our team. Thank you! — Jaycee