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charlotteeee
charlotteeee
New Member
Oct 29, 2026 11:50 PM UTC
Solved

Unexpected charges and unauthorized seat updates – Need help with billing dispute

 

Hi everyone,

I’m looking for help regarding unexpected charges on my Figma account and would appreciate some guidance from the Figma team or anyone who has experienced a similar situation.

I originally paid €44 for an annual plan covering April 2026 to April 2027. However, after that payment, I started receiving unexpected monthly charges of approximately €20, without knowingly making any changes to my subscription.

In May 2026, I was also charged €241.08, including €176 in additional seat updates.

I have always been the only person using my account and have never knowingly invited anyone or authorized additional paid seats. I was completely unaware of these changes and only discovered the charges when reviewing my bank statements.

I have already contacted Figma Support (Request #2230684) and provided evidence of the original payment, the unexpected monthly charges and the larger payment.

I am requesting:

  • A full explanation of why these additional charges occurred.
  • A refund for the charges I did not knowingly authorize.
  • Confirmation that all future recurring charges have been stopped.
  • Confirmation that my saved payment method will no longer be charged.

I have been using Figma for years and am genuinely disappointed by this experience.

Has anyone experienced something similar or managed to resolve a billing issue like this?

Thank you for any help.

Gayani_S
Gayani_SSolution
Community Support
Oct 30, 2026 4:32 PM UTC

Hey ​@charlotteeee, thanks for reaching out!

I can see you’ve already contacted our team (#2230713), and someone will be in touch with you there soon. For privacy and security reasons, I can’t look into billing details or discuss account specifics on the forum. That also means I can’t confirm here what caused the charges, or whether future charges and your saved payment method are affected.

In the meantime, here’s some general info that might help.

  • Your annual subscription covers the number of Full, Dev, and Collab seats you had when you first upgraded.
  • On the Professional plan, when extra paid seats are added during an annual subscription term, we charge a separate monthly subscription for just those seats.
  • Admins can check each seat from Admin, then the People tab. The Seat type column shows the seat, and the Billing cycle column shows whether it’s monthly or annual.

 

If you spot anything unexpected, share it with our customer support team on your request so they have the full picture.

You can read more in There are additional charges in my Figma bill.

Thanks for your patience while the team looks into this.

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1 reply

Gayani_S
Figmate
Gayani_SSolution
Community Support
Oct 30, 2026 4:32 PM UTC

Hey ​@charlotteeee, thanks for reaching out!

I can see you’ve already contacted our team (#2230713), and someone will be in touch with you there soon. For privacy and security reasons, I can’t look into billing details or discuss account specifics on the forum. That also means I can’t confirm here what caused the charges, or whether future charges and your saved payment method are affected.

In the meantime, here’s some general info that might help.

  • Your annual subscription covers the number of Full, Dev, and Collab seats you had when you first upgraded.
  • On the Professional plan, when extra paid seats are added during an annual subscription term, we charge a separate monthly subscription for just those seats.
  • Admins can check each seat from Admin, then the People tab. The Seat type column shows the seat, and the Billing cycle column shows whether it’s monthly or annual.

 

If you spot anything unexpected, share it with our customer support team on your request so they have the full picture.

You can read more in There are additional charges in my Figma bill.

Thanks for your patience while the team looks into this.

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