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Hello everyone,For the past few months, I’ve been noticing a recurring issue with Figma: after each update, some elements in my designs (like text or buttons) disappear or revert to an earlier version. I’ve checked the version history, and there’s no intervention from my team. This issue occurs on both my professional and personal accounts, and even on designs that haven’t been modified in a long time, sometimes over two years.When I look at exported versions (whether as images or on Zeplin), these errors weren’t present before the update and the export. This suggests that the problem isn’t due to my own oversight, but rather a bug.The issue is quite problematic because it forces me to double-check and correct these designs before every client or internal presentation. I’m curious to know if anyone else has encountered this issue and if there are any known solutions.Thank you in advance for your feedback!

Hey Figma Heads!I’ve noticed that some of my icons have holes in the circles where they’re not supposed to (e.g., in images). Does anyone know how to fix this issue while keeping everything in a single vector and maintaining a consistent stroke size?It seems like the problem might be caused by the stroke breaking into negative space when overlapping itself.The last image shows what it’s supposed to look like. Any help would be greatly appreciated! How the icon is suppose to look like 

So i have a file called Global Copy Library which houses all of my written copies in string variables. It is published as a libraryWhen I work on a project file I would add the global copy library file into the project’s libraryThis allows me to “recall” the copy values from the variables in the global copy library file directly into the project file, effectively reusing the copies I’ve created before, somethin like this Let’s say i have a button in the project file that i want to label it as a Save button, I will pull the “Save” copy variable from the global copy library and attach it in the button text property, then the button will be labeled “Save”If i made a change in the “Save” string variables in the global copy library file, let’s say “Save” changed into “Keep” then i publish the change, what usually happen is that i need to manually update the library in the project file  like in this screen. I would just click the show all updates, and the update for my changes will appear th

Hello,  I am education verified, but some of the students I work with are not. For them, I have used open sessions when we have live class activities. For some reason, it’s not working anymore. It keeps telling them that they have no editing access even when the first message that comes on their screen is that they can add text, draw, and add images on the figjam. Yet last week it was working. It has disrupted a lot of activities. Please help me out.  Also, I thought that even if someone is not education verified they can still edit a file but will lose access within a week? Kindly clarify that for me. 

Hello, I have the Figma Make for Education, and after 5 - 6 prompts, I hit an AI limit: Does not the Figma Education provide access to Make, with more credits? Thanks

I’m encountering what appears to be a billing bug related to the Professional (monthly) plan.Here is what happened, step by step, without revealing any personal or financial information: I purchased the Professional plan with full seats on Oct 17. My coworker also purchased a Professional plan separately for their own account. I created a team and invited a collaborator to work on a project. Before the paid month ended, I cancelled the Professional plan around Nov 1, well before renewal. After cancellation, my account correctly showed the Free plan and no active subscription. However, on Nov 11, I received a new charge of $20, for the same plan period as the previous billing cycle — even though I had cancelled and was already downgraded. I confirmed through my bank that the payment was actually taken. My Figma account still shows Free plan, meaning nothing was renewed — yet a charge was still processed. This looks like an accidental second charge for a billing cycle that

Recently, it seems that now interacting with prototypes in the Notes view of presentation mode in Figma Slides does not reflect what the audience is seeing in their view of the presentation. I have to move my cursor away from my notes to the audiences view of the slides and interact with the prototype there. This seems like a bug to me. It was not performing this way last week. Additionally, another update that seems to have happened at the same time is that prototypes in Slides load automatically and do not need to be clicked on to load, this is OK, but in my use case, i wanted 2 prototypes on the screen at once (Before & After versions), and having them load at the same time causes confusion. Having an option to load immediately or start on click would be helpful. 

I have applied for the student plan. After few day, I got an email stating my student account is verified. But when i login to my account it is not updated and i am still in free plan instead of student plan. If any one knows anything about this issue please do share and help me to resolve the problem.Thanks 

Figma branches are repeatedly failing in ways that block design system work and compromise the reliability of library updates.Key issues observed: Library updates continuously reappear When creating a branch, Figma shows “updates to the library” that have already been resolved. These same updates reappear over and over, even after being accepted in previous branches. Merged work does not appear in the main file After merging a branch, the new work doesn’t show up in the canvas—even though it does exist. Using Cmd + Y reveals the updated content, but it remains invisible in the main file. Forcing us to delete branches and redo work Because the merged content won’t appear, we’re forced to delete the branch entirely and re-create the work from scratch. No amount of refreshing, reloading, or republishing makes the work visible. Impact on Design System Workflow:As a design system designer managing multi-file component libraries, branching is a core part of our workflow. These bugs make

The user accidentally created a monthly subscription (monthly seats) in addition to their annual plan.  They do not need the monthly subscription and want to cancel it without being charged for the current month.  The user is frustrated about being charged for a service they do not use and is seeking a way to have the current month's charges removed or refunded, preferably through manual intervention.Your support case has been created!   For reference, your case number is 1623454.   Please keep an eye out for further correspondence from your support specialist in your email inbox! 

I switched from one account to another but forgot to cancel my subscription. I've been charged for several months for the deactivated account. Can I get a refund?

Hi Figma team,I need help with a billing issue that also locked all files in our team.Here is the timeline: I had an annual subscription for our team with 4 editor seats. During the year, some additional users were added and given full editor access. As a result, our team ended up with 7 editors in total. When the annual renewal date came, the system tried to charge us for 7 editor seats instead of the original 4. I contacted Figma support and was advised to cancel the current subscription and start a new one to fix the seat count (case 1616056). I followed this advice: I cancelled the subscription and attempted to set up a new one. However, before this process completed, the original subscription was automatically renewed anyway, now with 7 seats. The payment for this renewed subscription failed, and as a result all files in the team were locked due to non‑payment. In the billing UI, I now only see the option to pay for 7 users for a full year. There is no obvious way to

Hello,For the past few weeks, our developer team has been unable to view the text styles in the Layer Properties panel in DevMode. When any text is selected, the Layer Properties section remains stuck in a loading state.In our current project, we have been using a custom font that we uploaded externally (not from Google or Figma fonts) since the beginning, and we have never encountered this issue before. We believe this problem started occurring after recent updates.We created a new project and tested it both in the web application and the desktop application. When we use Google or Figma fonts, the visibility issue does not occur.

I logged in to my account and wanted to go to my file that contains my project. But I got an error "Not found (404)If you expected to see a file here you may not have permission to access it. Please ask the owner to update the file permissions and try again.". Please help me solve this problem. This file is very important to me.

I have been limited to the access on my own personal file I was working on. I don’t know why. And now I can't view my personal file.Looking forwards to your reply.

I work as a single Design and Developer. So I want to buy only Dev mode without Full Seat. I don’t need Figma Slides and other features and need only Dev mode for my personal using.Last month I bought only Dev mode for 15USD. This month I’ve got bill for 25 USD. What do they do that and how can I disable a Full seat and pay only for Dev mode?Please help me if anyone had the same problem.

My previous account registered with [redacted by moderator to remove personal information] has been deactivated by my organization, and I can no longer access that email address or log in to Figma.I need to transfer all ownership, files, and projects from that old account [redacted by moderator to remove personal information] to my new Figma account: [redacted by moderator to remove personal information].This is an extremely urgent matter as I need to resume my work immediately. Could you please assist with this transfer? Please let me know if you need any proof of identity and when I can expect this to be resolved.Thank you for your prompt assistance.

How would I go about confirming that my education verification worked correctly for an educator account? Would there be anything in my Figma account that would indicate that I am in the correct category? 

It seems to be more and more of an issue when I go to download the code from Make?I make several changes to the code, wait a few minutes, download the zip file but when opening the zip file, the code is older that the changes I just made.I have had Make create a Version.md file with all the latest changes I just made so I can tell if the zip is still holding onto the old code. It seems the server that creates the zip file is incredibly SLOW and not able to keep up.Can someone from Figma help with this?

When dragging a component into the frame, it sometimes does the scaling of elements within correctly, sometimes it does not. This completely breaks the design library system as I cannot rely on the components - very bad indeed!Libary File: Flile with brocken Components:  

Since the CMS launch, none of the sites we’ve set up with CMS functionality can be updated or published. No changes are able to be pushed live. Is there a dedicated fix or solution for this issue?  

Hi,I’ve been locked out of my student account, despite attempting to re-verify several times. I have been using my school issued email address. The verification message says that I have already redeemed the offer or have been verified but I’m still locked out and cannot edit or access my files. Please help.

This didn't happen before. But, as if due to recent updates, the temperature is now constantly at 70 degrees Celsius, and the computer is extremely noisy due to the fan. The processor is at 11% load. In the browser version, the temperature is 60 degrees Celsius, but the processor is at 5%. Therefore, there's no noise.It's uncomfortable to work in the browser version, but it's even more uncomfortable when the fan is incredibly noisy. What could be the problem?

Hi,On the Figma-Linux page, we already see around half a million downloads. To give you an idea of the potential reach: Inkscape (vector graphics app) has been downloaded over 1 million times on Flathub alone: https://flathub.org/de/apps/org.inkscape.Inkscape GIMP has reached over 3 million downloads from Flathub: https://flathub.org/de/apps/org.gimp.GIMP In total, apps on Flathub have been downloaded more than 3 billion times: https://flathub.org/de/statistics This clearly shows the size of the Linux desktop market. By publishing your app on Flathub, you gain access to millions of users through a single distribution channel. With a proper Linux release, you can dominate this market for creators.For your price €16/month, you can provide for us a dedicated Linux version. Supporting Linux is not about maintaining “100 different distros” — it’s one simple Flatpak format that runs everywhere. Users are already downloading apps like GIMP and Inkscape millions of times despite their flaws.

 Hello,I'm facing a problem. I removed all my text styles from my component library so I could only manipulate variables in sub-libraries or in files that utilize my core library.Surprisingly, even after numerous publishing, unpublishing, and republishing attempts, and accepting updates in child files, Figma recreates the styles in instances of my core components within my child files, even though they no longer exist in my library. (See attached screenshots)Can you help me? Has anyone else encountered this behavior and how did you resolve it? I've tried manually removing styles and using a destroyer, but so far nothing has worked.Thanks in advance. 1/ in my design system I have no styles to manage my typography styles (I destroyed them), i only use variables2/ in my child files (using my design system), the styles I deleted in the component librairie reappears in my component instances !