Hey ​@ANDREWDMITRUCK, thank you so much for reaching out!

I saw that you've already submitted a support ticket(Ticket #1306624). Can you confirm whether you've filled out the Education Plan application form? That’s the first step in renewing access.

You can also check out this Help Center article for more details on verifying your student status: How to verify your education status

If you’ve already submitted the form and haven’t heard back yet. I can reopen your support ticket on your behalf. 

Thank you, 

Gayani 

Hello. I sent a lot of applications, a screenshot of an email about admission to the course, a screenshot of my online school page with the end date of the course, a screenshot with my last name and first name. Unfortunately, no one answered me:(

Hi ​@ANDREWDMITRUCK, thank you so much for following up — and I’m really sorry you haven’t heard back yet.

I’ve just gone ahead and opened a new support ticket for you — your ticket number is #1320922. One of our team members will be in touch with you shortly to help move things forward.

Thanks again for your patience!