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Hi everyone,
I’ve seen a few posts about users accidentally adding more seats than they meant to — but that’s not what happened here.

I was on a call with our admin, who shared their screen while adding 3 annual seats to our plan. However, after the process was completed, 6 seats were added instead. We’re both absolutely sure that only 3 seats were selected. Unfortunately, we didn’t record the screen at the time, but we’re confident this wasn’t a user error.

Figma team — could you please look into this and help us resolve it?

Has anyone else run into something similar?

Thanks!

Hey ​@Candida_Jesus, thanks for reaching out! 

Normally, we’re not able to assist with Billing issues here on the forum, but I took a peek at your plan using the email address associated with your forum account. From what I can see, your Admin only upgraded three seats today.


I’m not sure what you’re seeing on your end to think that you’ve added double the seats, but to take a closer look with the support team, who will be able to do a deeper dive, please reach out to our billing team directly here: https://help.figma.com/hc/en-us/requests/new

Thank you so much, we will reach out to the support team. Cheers.

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