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Hello, I am a graphic design educator at Dawson College in Montreal. One of my students cannot get his credentials verified since his verification limit has been exceeded. He has contacted both SheerID and Figma to no avail. I have written to education@figma.com on his behalf, along with proof, but I have yet to receive a response - it’s been a week. This software is essential to my students’ learning. Hopefully I will get a quicker response here. 

I want to change my current gmail to my education email adress so that I can reverify as an Educator for my university. But, when I tried changing it, after I got the confirmation email and clicked the confirmation button, the following message appeared:The email address cannot be updated: "..." is already in useI don´t know what it means, since there’s no account linked to that email. After that, I tried creating a new account with my education email, to try and solve the problem. But this other message appeared: “That email and password combination is incorrect”I dont know what else to do and I don’t understand what’s the problem with my education email. Ideally, i would prefer the first option (updating the email), so that I don’t loose all my files.

Olá peço que reembolsem e cancelem minha assinatura, pois um integrante da minha equipe assinou e eu ja tenho uma conta profissional com voces! espero o reembolso, pois fez a compra dentro do prazo de 24horas

My account doesn’t show the Variables panel. I’m able to create variables, but I can’t access the Local Variables manager in any file.It seems that my account has partial access to this feature.Could you please enable the full Variables panel for my account?Thank you very much.

I added a custom domain and all my DNS settings are correct and have propagated.  It has been a few days and my status is still “Awaiting certificates”.  It says it will take 15-30 minutes and I am losing sales because my website is not reachable.  How can I resolve this issue?  Thanks!

Using the new GRIDS feature:Does anyone know how you can:• Insert a ROW or COL in the middle of a GRID?• Or if you can reorder the ROWs or COLS? I can’t see a way of doing this, Am I missing how to do this?  or is it a gap in the functionality? To be clear I and others are using grids to create tables, and reordering rows and columns is an obvious need. Cheers  

I created a file using Figma Make in a Starter account, then shared it with my higher education Education account.In the Education account, I had edit access and have tried transferring ownership from free to education account, and duplicating the file. When I attempt to use the Copy design feature, I am prompted to upgrade to a Professional plan, even though higher education accounts should have access to this feature.The issue persists regardless of file ownership or duplication.

I am a student at Colorado Mesa University but my verification keeps getting declined. I submitted the exact same proof of education as my class mates but I got declined while other classmates got accepted. I received this message, “Thank you for uploading your documentation for confirmation. Unfortunately we were unable to confirm your status” three times.  I contacted SheerId about my problem but never received a response. I was told by a classmate that SheerId wasnt able to help him and he recommended I came here.  

Happy holidays!  I’ve opened a ticket (1653026 ) for this on the 23rd but still haven’t heard back from anyone.  I know the holidays are slow, but need some help.  Hoping someone is out there monitoring this.I think Make's integration with Github is broken, or at the very least the support team needs to look into why the Create repository feature keeps erroring out for us (I keep getting "could not create repository"). I tried to push to Github last week before doing my code review, and it wasn't working then. I just tried again after deleting and re-establishing Make as a recognized App in our Github org, and I get the same error. I confirmed that we're following the right steps in https://help.figma.com/hc/en-us/articles/35463818346647-Push-from-Figma-Make-to-GitHub.I read a KB article that indicates that Make can only push to a repo it creates, and can only push to the main branch -- both kind of surprising limitations that I think. Is that right?

We have noticed in our team, that when one merges a branch the link to the changed frame in the main file changes. This is inconvenient for our requirement engineers because they always need to adjust the links in the tickets and specifications.It would be great, if the link to existing frames or sections stay the same. Obviously, if a new frame was added, it gets a new link.  Please consider this, because the work with branches is really great and helpful otherwise, but this adds unnecessarily to the workload.

I’ve been having issues for days attempting to reverify my student plan. When I complete the form, I get a message stating that I’ve exceeded my limit. However, when reaching out to SheerID, they’ve confirmed that verification was successfully completed in Sept 2025. They’ve also stated that my status is still ‘active’ in their system and suggested I reach out to Figma for help.Can I get support in resolving this issue?

Hi Figma Support,I am writing to request the restoration of a Team Library file that was accidentally deleted and subsequently purged from the 'Deleted' folder. This file is critical to our design system and ongoing work.Here’s the file link for your reference:https://www.figma.com/design/goV6fuxKBVmamiGeca8nA3/ZStack-Kit--Base-Obra-?node-id=272-27980&t=b0MtFb2t9ip4g8lK-1We have already checked the 'Deleted' folder and were unable to locate it. Could you please help us recover this file from your backend?I look forward to hearing from you soon.Thank you for your help.

I have a frame, that has a red fill. In that frame I have place a frame with an image fill. As soon as I do that the red fill is no longer applied and the parent frame becomes transparent. Once I click on the eye icon next to the image fill, the red background becomes visible again. 

I can’t find my Figma file. Yesterday, I can’t find it in my files, also not in my deleted files. How can I restore this?Notification: Hmm, we couldn’t find that one… This file may have been deleted, moved, or made unavailable. Try reaching out to the file ownerI am the file owner and can’t find it. Please help and restore it!Link: [redacted by forum moderator to remove PII]Kind regards,Tatiana M

Hi, I was given an educational Figma account at my university, and I logged in and added it, but when I went to verify it, it took my personal account and assigned the educational plan to it. What should I do?

Hello,I am experiencing an issue where I cannot change my account email address.Even after entering my new email, providing my password, and clicking the verification link sent to the new email, I receive the following error message: "Sorry, your link has expired or is malformed."I have already tried the solutions suggested in this community topic (https://forum.figma.com/t/not-able-to-change-email-id/50409), but the same error persists.Could you please look into this and let me know how I can successfully update my email address?Thank you.

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.unassigned/available seat showing but unused, want confirmation it won't renew or one-time removal if possibleSubject: One-time Reward Offer / Refund Request - Extra Seats Added AccidentallyDear Figma Support Team: I hope this letter finds you well.I am writing this letter in good faith, hoping that you can review this incident of accidentally adding extra paid seats. Please cancel this fee invoice. I only want to re-subscribe and pay for the 2 valid seats that I am currently using.Details of the issue:Subscription type: [February 9, 2027]Team/Organization name: [xBank admin]Date of accidental addition: [Known exact date/time, e.g. February 9, 2026]Extra 6 full-time seats added: [Because last year's seats were not adjusted and 8 seats were used, but actually only 2 seats were used] "The renewal date was today, but possibly due to time zone differences, I didn't n

Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

I'm trying to access my personal profile, but I can't access any files; it keeps freezing and I can't navigate.

I’m experiencing an issue in Figma Make where if I make any code edits manually, the prototype will constantly reload at random times. It seems like it is continuing to “auto-save” even after I’ve finished making changes and even refreshed the preview. I’ve verified that this is not an issue with the code itself, but likely something with the recompiling and reloading of code that resets the state when I don’t want it to.

We have been unable to move forward with purchasing multiple Figma Organisation licences licences, as we require a formal quotation.We and other team members have submitted several enquiries to the Contact Sales team over the past 3 - 4 months but have yet to receive any response.Our requirement is for 3 x full Organisation licences, 3 x Dev Mode Organisation licences, 3 x contributor licences.   Could someone please contact me ASAP otherwise our team will need to find a competing product to use. 

Cmd + L currently links to the parent frame. Right clicking an element → copy/paste as → copy link to selection links to specific elements within the frame, but this action in the menu lists Cmd + L as the hotkey.Cmd + L should link to the specific frame.I actually can’t imagine a scenario where a user selects a specific element within a frame and copies it as a link, expecting it to link to the parent.

Hi Figma Support Team, I just noticed that I was charged in my February bill for 1 additional full seat, 4 full seats instead of 3 full seats. I did not receive any notification or approval on the additional 1 full seat. I am seeking for your kind assistance to revert the bill. Thank you so much for you help!! 

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