I am the creator of this file, marked as the owner, but the file is locked and cannot be copied. The educational version has expired. When attempting to copy, I receive the message "Only editors of this file can copy it." Even my friend, who has editing permissions, is unable to copy it. (Other project files are functioning normally.)
I tried to log into it from other browser(Safari, Chrome), logged out and re-login, no luck.
Hi
It sounds like your education team might have exceeded the free Starter plan's limit of 3 files and 1 project, and your education status has expired, which is why it's locked.
Once your education status expired, your account was switched to the free Starter Plan. To unlock it, you'll need to move any extra files to your team drafts, transfer them to another team, or re-subscribe to a paid plan.
You can see the differences in features between the Starter plan and paid plans here: Figma plans and features.
Also, you can refer to the "Downgrade your plan" section of this guide: Upgrade or downgrade your plan.
Hope this helps! Thanks again for reaching out.
Hello, if I lose the education status and access to the original email account associated, will I lose the work done in that figma account?
Hey
Not necessarily. If you reach out to support to explain the issue and they can verify you as the owner of the account, they can help change your email address and recover your files, as needed.
Thank you so much, dvaliao!
I have tried this now a second time in more detail and hopefully they will be more helpful!
I got the same email I did last time.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.