Hello! I’ve been generating pictures in Figma for a year after purchasing a Professional Seat. Since yesterday AI doesn’t generate any picture when I attach a reference one. None of models. I tried with all versions of Gemini and GPT Image but it didn’t generate anything. I’ve recorded a screenvideo to show how it happens. The generation proces starts and in the end it doesn’t make anything, none of new fills in a square/ rectangle and none error windows. What can be a problem and how can I fix it? I work in the desktop app and already cleared the cache, it didn’t solve the problem.
Question
AI generating image issue
Hey
Since you’ve already cleared the cache and tested multiple models, the next step is for our team to review your specific file and environment. I’ve created a support ticket on your behalf so our team can investigate this more closely. They’ll be able to review in detail and determine why image generation isn’t completing when a reference image is attached.
For reference, your ticket number is #1779717, and the confirmation has been sent to your Figma account email (rexxx96@gxxxl.xxm). Please continue the conversation there and share any additional details directly in the ticket (that will help us narrow this down more quickly).
In the meantime, please try fully force quitting the desktop app, reopening it, and testing again. A fresh restart can sometimes help reset the process. Thank you for your patience while the team investigates it!
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