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Question

Follow-up on Refund Request – Ticket #1780744

  • March 6, 2026
  • 1 reply
  • 21 views
ammar shtayeh

Hello Figma Support Team,

I hope you are doing well.

I am writing to follow up regarding my refund request for the accidental subscription on my account (ammar.shtayeh@gmail.com), which was submitted earlier today under ticket #1780744.

I noticed that the ticket status is marked as "Solved", and I just wanted to kindly confirm whether the refund has been processed and issued to my original payment method.

Since the subscription was made unintentionally and the paid features were not used, I would greatly appreciate your confirmation regarding the refund and the expected time frame for the funds to appear in my account.

Thank you very much for your support and assistance.

Best regards,
Ammar Shtayeh

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 6, 2026

Hi ​@ammar shtayeh, Celyn here from Figma Community Support. 

Thanks for taking the time to follow up and for including your ticket number — that’s very helpful.

As billing matters involve account-specific details, we’re not able to review them in the Community for privacy and security reasons.

That said, I’ve taken a look at your ticket (#1780744), and I’m sorry for the confusion around it being marked as “Solved.”

Our team is currently reviewing your account and refund request. They’ll follow up directly via the email address linked to your account after they’ve had a chance to take a closer look.

We appreciate your patience in the meantime.

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