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Question

I want to request a refund but I have no idea who to contact/message

  • March 4, 2026
  • 3 replies
  • 9 views
Sebastian Radu

I'm hoping someone can point me in the right direction, as I'm not sure who to contact directly about a billing issue.

I run an agency and due to cashflow reasons, I need to switch from my yearly subscription to a monthly plan. However, I can't seem to find a way to make that switch within Figma itself. On top of that, my latest invoice just charged me 192 EUR for the yearly subscription which I'd like to request a refund for.

 

Could anyone point me to the right support channel to get this sorted? I'd really appreciate the help!

Thank you!

This topic has been closed for replies.

3 replies

ksn
Figmate
  • ksn
  • Community Support
  • March 4, 2026

Hi ​@Sebastian Radu! Happy to help direct you to the right place.

As moderators, we don’t have the ability to review or process any potential refunds, so you’ll need to get in touch with our support team for assistance.

When you have a chance, can you PM me and confirm the email address your Figma account is registered under? Thank you!

Sebastian Radu

Hi ​@Sebastian Radu! Happy to help direct you to the right place.

As moderators, we don’t have the ability to review or process any potential refunds, so you’ll need to get in touch with our support team for assistance.

When you have a chance, can you PM me and confirm the email address your Figma account is registered under? Thank you!

Thanks. I DMed you.

 

I just find it super frustrating I couldn’t find an email address of the actual support team.. 

ksn
Figmate
  • ksn
  • Community Support
  • March 5, 2026

Thank you! Just confirming that we’ve gotten you connected to support, and this should be resolved soon. 

I will be closing this topic, but feel free to open a new one if you have any other questions.

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