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Kapilg
Kapilg
New Member
March 5, 2026
Question

Captch Error

  • March 5, 2026
  • 1 reply
  • 624 views

Hi I am trying to download some of my work as an offline copy, and figma is blocking it saying that it needs to verify that i am not a bot. When i try to verify using captcha, it says Temporary Error, please try again. i restarting browser and log out and log in, it has not worked. 

please see the screenshot

 

 

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    1 reply

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    March 6, 2026

    Hey ​@Kapilg, thanks for flagging this! 

    The CAPTCHA verification you’re seeing is part of a site-wide security measure, but the “Temporary error, please try again” message isn’t something you should get stuck on. It’s usually caused by a short-lived issue with the verification service, network hiccups, or a browser-related glitch.

    Since you’ve already tried restarting and logging out/in, a couple more things worth trying:

    • Try a different browser (Chrome, Safari, Edge, Firefox)

    • Try an incognito/private window

    • Disable any VPN or strict ad-blockers temporarily

    • Check if the same thing happens in the desktop app instead of the browser (if you’re currently in browser)

     

    If it’s still failing after that, this likely needs a closer look from the support team. I’m happy to help get this escalate this and get you connected to our support team. 

     

    Thank you, 

    Gayani 

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