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Question

Request to Recover Access to Figma Account

  • March 7, 2026
  • 1 reply
  • 8 views
Евгений Семашко

Hello Figma Support,

I am trying to recover access to a Figma account that was registered with the email address [redacted by moderator to remove personal information].

The problem is that the company no longer exists, and the synapse.company domain is no longer active, so I cannot receive any verification emails or use that mailbox to log in.

I would like to ask whether it is possible to restore access to this account or transfer it to a new email address: [redacted by moderator to remove personal information]

I can provide any information needed to verify ownership of the account, such as:

  • the old email address;

  • the account name or profile details;

  • billing or subscription information, if available;

  • any other details that may help confirm that the account belongs to me.

Please let me know what steps I should take next.

Thank you in advance for your help.

Best regards,

[redacted by moderator to remove personal information]

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • March 7, 2026

    Hi ​@Евгений Семашко — welcome to Figma Forum, and thanks for bringing this up.

    I checked in on your request and, while I’m not able to view account-specific details from here, I can confirm that our Product Support team is currently reviewing it. Your case number is: 1782158, and they’ll follow up with you directly at the email address you contacted us from with next steps as soon as possible.

    For your privacy and security, I’ve also removed some personal information from your original post — thanks for understanding.

    You’re in good hands with the team looking into this. Appreciate your patience while they work through it.

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