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Question

Unauthorized charge

  • March 5, 2026
  • 1 reply
  • 1 view
matacostudio

I recently noticed a charge on my account in the amount of $150.87 for a plan that I did not subscribe to or authorize on Figma.

 

I would like to request that you review this charge, as well as issue a refund for the amount charged incorrectly. I also kindly ask that this plan be cancelled immediately, since I did not choose or approve this subscription.

1 reply

ksn
Figmate
  • ksn
  • Community Support
  • March 5, 2026

Hiya ​@matacostudio - apologies if this charge came unexpectedly. While I can’t review or issue any potential refunds from my end, I can make sure you get in contact with our support team. They will be able to assist you.

I saw that you’ve submitted a couple of tickets already -- I went ahead and escalated your request, and someone should be in touch with you soon. Thank you for your patience!

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