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I was trying to renew my Figma Professional plan for a single user since last 5 days, but when I am trying to pay $23 through Indian debit card which I used previously to purchase the subscription, the amount is showing $0 before the final payment and thus the transaction is not working. I would appreciate any help I can get regarding this.

Hello,  I am currently working on a Figma Make and I am consistently getting this error “Try attaching fewer or smaller parts” and no matter what I entered in the prompt, I am always getting this error. I already tried duplicating the project but the error still persist there.  

Hello Figma Team,I've found a bug in the 'Share file' modal that makes it impossible to invite a large number of people at once.When I paste a list of more than 15-20 email addresses into the invitation field, the list overflows the visible area. However, no scrollbar appears, so I cannot scroll down to see all the emails or, more importantly, to click the 'Send invite' button.Steps to Reproduce: Open any Figma file. Click the 'Share' button in the top-right corner. In the email input field, paste a long list of comma-separated emails (e.g., 20 or more). Observe that the list of emails fills the modal. Try to scroll down within the email input area. Expected Behavior:A vertical scrollbar should appear, allowing me to scroll through all the added emails and access the 'Send inv

so I have modified and downloaded the files into my laptop and later I edited the app with the prompt in the Figma .so I want back the downloaded version of it .I have tried to give prompts to get back but not came fulls so help me with the karthiksirigupa@gamil.com

Hello Figma Support Team,I applied for the Figma Education Plan a few days ago but haven’t received any response yet. I would like to confirm that the student ID card I submitted is real and valid.I kindly ask you to review my application as soon as possible, especially since there are only a few days left before the deadline.Please let me know if any additional documents or steps are required from my side.Thank you for your support.Best regards,Ahmed Elshahawy 

I designed some UI screens a few months ago, today when I came back and suddenly kept duplicating frames, FIgma would freeze and automatically enter Recovery mode, you guys can try going to this link and duplicating this frame 😀[redacted]

Hi everyone, I’m running into some confusing behavior with Auto Layout sizing when using nested Hug and Fill settings, and I’d love some clarity on whether this is expected. Here’s the setup: I have a parent frame with its width set to 100 and its width sizing set to Hug. Inside it, there are three child nodes: two text nodes and one frame node. The two text nodes are set to Fill, and the frame node is set to Hug. Now, here’s where it gets strange: When I change the frame node from Hug to Fill, the entire element’s width increases to match the width of the longest text node. This seems unexpected, because the parent frame already has a defined width of 100 and is set to Hug, so I would t

Hi everyone,I recently noticed that Figma Sites now allows us to embed video directly into frames, as follow:  This looks like a really useful feature for adding richer content.However, I am running into a problem: The video displays and loops fine. But the sound does not play at all, no matter what settings I choose. I have tried enabling “Play Sound” and disabling “Mute,” but the video remains silent. Has anyone else encountered this issue? Is there a workaround or a known limitation with Figma Sites’ video embed? Or could this be a bug in the current release?Would really appreciate if anyone from the community (or the Figma team) could clarify whether sound on video embeds is officially supported yet.Thanks in advance!

HiA few of my students keep receiving the message “an admin needs to update a seat so they can get access” (with a red exclamation mark next to it).I am currently using the free Edu plan, and at the moment there are about 38 Collab seats already taken. The students experiencing this issue have attempted verification, and their status is showing as Collab, but they are still unable to gain access.Could you please advise on the solution or next steps? Is this related to a seat limitation, or is there something else that needs to be updated on my end? What exactly? Thank you very much for your help! 

 Im currently a student at the University of Cincinnati in the DAAP program. One of my main issues with Figma at the moment is the verification of the education plan. I've been told to contact SheerID, but after numerous replies and sending support email tickets, I've also been ignored about resetting my verification. I desperately need Figma for the current assignments Im working on, and my college professors are giving me less and less time to get this issue resolved. Can you guys please do something to help me out, because every time I send in an image of a government-issued ID, like drivers license, it's not getting verified. Please help me out, I desperately need Figma or else im out of luck and losing grades.  

I made a totally logical variable/conditional setup and it doesn’t seem to work on desktop prototype: Test-input-visible” is a boolean variable property, while “text-input” is a string variable propertySo I thought I was wrong about the set up so I asked Chatgpt: Chatgpt’s prompt responseSo, just to confirm if I made a mistake, I make a simpler interaction to test it out: Simple prototype setBut I am still facing the same issue in prototype

I am working on a white label product, where we have a set default mode for our product (purple colours) & we use modes for branding.We have what we consider core tokens and then component tokens.In the Core tokens, all brands are linked with their proper swatches.When I am “remapping” a component token though, all swatches preview values of the purple default colourBut, when you break the swatch, the correct hex value is displayed, per brand. Also, when switching between modes (brands), on the side bar, the swatches change based on the brand

Hi everyone,I recently subscribed to Figma’s $5/month annual plan ($36/year) for personal use. Yesterday, I was accidentally charged $190 after approving a team member when I only wanted them to view a file.I noticed the mistake within a couple of hours, immediately removed the person, and submitted a refund request.Since this just happened, I’m wondering: Has anyone here had a similar experience? Were you able to get a refund or credit back? How long did Figma support take to respond? This amount is quite significant for me financially, so I really hope they can make an exception. Any advice or shared experiences would mean a lot.Thanks so much 🙏

I can’t find the italic versions of Noto Serif. I might be missing something but I’m not seeing them as available when selecting font weight. I tried on browser and desktop versions of Figma with no luck. The italic versions are available on Google Fonts though.Normally, I would just download and add to my laptop through Google Fonts as a work around, but in this case that seems to make Figma read it as a local font which is unusable on Figma Sites.Does anyone know what’s going on?  

I need your help to resolve an issue with Figma Slides export. I created a presentation and spent considerable time on it. When I exported to PPTX, the file came out with major errors: colors shifted, frame properties changed, and some elements displayed incorrectly. I also tried exporting to PDF, but the same rendering issues appeared.Because of this, I was very disappointed and now I will have to rebuild the entire presentation outside of Figma Slides. Please clarify if there are fixes in progress or recommended workarounds to avoid such export problems.Thank you,Iryna

Hello Figma Support Team,The core feature for measuring distances between objects by holding the Alt  key has suddenly stopped working for me.This happened unexpectedly in the middle of my work. The measurement guides (redlines) no longer appear when I select an object, hold Alt, and hover over another element.I have already performed the following troubleshooting steps without success: Restarted my computer. Reinstalled the Figma desktop app. Tested this in both existing and brand new files (the issue occurs everywhere). Tested in the browser version of Figma, and the issue persists there as well. None of these steps have resolved the problem. Could you please look into this?Thank you.

Hello Figma Support Team,I am a student currently trying to sign up for the Figma Education Plan using my NYU email account personal information redacted. However, the verification has not been successful.I have already reached out to SheerID regarding this issue, but I haven’t received any response from them so far. Since I urgently need access to the Education Plan for my coursework, I wanted to ask if there is any way Figma could directly help me resolve this issue.Could you please look into my case and let me know if there are additional steps I should take, or if you can assist me in verifying my eligibility?This account is absolutely essential for my classwork, so I kindly ask for your urgent assistance in activating my Education Plan as soon as possible.Thank you very much for your help and support.

Hi everyone,I’m trying to activate my Figma Education account, but whenever I attempt, I receive this error:"Looks like you've already been approved for this offer."I’ve followed all the steps multiple times and even tried with different files, but the issue still persists. It seems like my account is stuck in this state, and I can’t actually access the Education benefits.Has anyone faced this before, and could the Figma team help me resolve it?Thanks in advance!

I created this error message field, realized later there was a better way to set it up so changed the layout to this: I have some modals with form fields in them. There was a button to update the form fields within the modal, so I clicked it. However, the modals are still showing the old layout:  I don’t want to go through and manually update every single form field. How can I get all of them updated at once?

Items keep moving outside the parent frame when dragging them, copying and pasting them, or using alt+click to duplicate and drag. My coworkers are all experiencing the same thing and I’ve seen other posts on here but you close them after 3 days and don’t let anyone comment on them. Can you please fix this?  Thanks

Hi Figma Community,I attempted to re-verify my Figma student account, but the system is now showing “Verification limit exceeded.”I reached out to SheerID via email, but their response was:“We were unable to process your verification request. Your ticket has now been permanently closed.”Could you please suggest a solution for this issue? I won’t be able to re-verify my student plan otherwise, and this needs to be resolved before 29 September. Since SheerID has not provided any assistance, I would greatly appreciate your urgent support in resolving this matter. Thanks!

I use COPY on one element, but as soon as I click on another, it copies the new element I clicked, losing the old one that was COPYed. This bug is driving me crazy, please help.

최근 업데이트/UI3 변경 이후, 거리 측정 기능( Alt/Option요소 간 간격 측정에 중요한 기능)이 완전히 작동하지 않습니다. 이는 단일 파일에만 국한되지 않고 데스크톱 앱과 브라우저의 모든 파일에 영향을 미칩니다 . 심지어 검사 모드에서도 거리가 표시되지 않습니다.환경 OS: macOS Sequoia 15.6 브라우저: Chrome (최신 버전) Figma 데스크톱 앱:  UI: UI3 활성화 계정: 개인 재현 단계 Figma 파일을 엽니다. 객체를 선택하세요. Alt/Option다른 객체를 누르고 그 위에 마우스를 올려놓으세요. 빨간색 거리선이나 픽셀 값이 나타나지 않습니다. 내가 기대했던 것 일반적으로 누르면 Alt/Option선택한 개체와 마우스를 올려놓은 개체 사이의 간격(빨간색 가이드 + 픽셀 값)이 표시됩니다. 실제로 무슨 일이 일어나는가 거리 표시기가 전혀 나타나지 않습니다. 이 문제는 다음에서 지속됩니다.

These arrows used to be pointing at the logical direction, now the direction is switched up.

Hi, after I had been struggle to verify my academic status, contacted SheerID and waiting for response, I was noticed by my university to change my account Email address to my school gmail account. The problem is that since I had already processed my procedure to reverify my status by Sheer ID, I was blocked by Figma system. Considering the fact that now I have my account set with my School Email, I ask you to reset my verification record so that I can start the procedure again. Please don’t tell me to contact Sheer ID again because I already have.