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Question

Fail to load preview using figma make

  • January 21, 2026
  • 1 reply
  • 7 views

Mo Zhou

I used figma make to generate poster. It write codes but I cannot see it on preview page. I have tried to refresh page and checked my internet connection. And I cannot see the preview in both web and application, what can I do?

1 reply

Celyn_L
Figmate
  • Figmate
  • January 22, 2026

Hi ​@Mo Zhou — Celyn from Figma Community Support here. Thanks for flagging this, and sorry for the trouble with the preview not loading for your Make designs. I’m happy to help get this sorted.

Let’s try a few troubleshooting steps to see if this resolves the issue:

  • Open the file in a different browser

  • Switch to full-screen preview and check whether it loads

  • Click Refresh preview at the top of the preview area to force a full reload

  • Create a copy of the file and see if the preview loads there

Please give these a try and let me know how it goes!

In the meantime, I can see that you’ve already contacted our support team. I’ve gone ahead and escalated your case internally, and they’re just waiting on your reply to continue looking into this.

Please take a look at your inbox when you get a chance, we’ll be ready to help 🙂