Hello Figma Support Team,
I hope you are doing well.
I had a design file named “[redacted by moderator to remove personal information]” that was part of a team project on my account. This file contains approximately 2–3 months of my design work and is very important to me.
Unfortunately, when I try to open the file using the link, I receive the message: “Hmm, we couldn't find that one.” I have carefully checked everywhere in my account, including Drafts, Recents, Shared with me, and Trash, but I am unable to locate the file.
Account email: [redacted by moderator to remove personal information]
File name: [redacted by moderator to remove personal information]
File link: [redacted by moderator to remove personal information]
I would sincerely appreciate it if you could check on your system or server backups to see whether this file can be recovered or restored.
Thank you very much for your time and support. I truly appreciate any help you can provide.
Kind regards,
Anik
