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Hello,I am submitting this ticket due to an urgent and serious billing issue involving an unauthorized high-value charge and an inaccessible account.Situation Overview The original account owner has left the company We do not have access to the account or the associated email Account credentials were not handed over, and internal recovery is not possible As a result, we are unable to log in and manage billing or cancel the subscription Unauthorized Charge DetailsA charge was processed yesterday (January 11) without authorization from our organization: Plan: Starter (Annual) Amount: $1,152 (KRW 1,720,750) Payment date: January 11 Ca

✅ 1. Minimum 2 Directors At least one must be an Indian resident. ✅ 2. Minimum 2 Shareholders Directors can also be shareholders. Maximum allowed: 200 shareholders. ✅ 3. Digital Signature Certificate (DSC)Required for signing online documents.✅ 4. Director Identification Number (DIN)Required for each director.✅ 5. Company Name ApprovalName must be unique and follow MCA naming guidelines.✅ 6. Registered Office AddressMust have an address in India (residential/commercial).Utility bill + NOC (if rented) is required.✅ 7. Essential Documents PAN (for Indian nationals) Passport (for foreign nationals) Address proof (Aadhaar, voter ID

Hi, I have already contacted SheerID support and they have been unable to help me get through the verification limit. I was given access to an alternate email ID but that lets me have only limited access to my school files. This is urgent, please!

I’ve just started to use Figma Slides, I want to be able to change the colour of the pasteboard surrounding the slide but unlike in Figma Design, I can’t see an option to do this. Is it not available in Slides? 

There’s an issue where every time I open the app, it’ll add the login item. I see the following related issue, and I can follow those steps, but it still re-adds the login item every time I open the app. I feel like this is malecious. Please make it so that if I get rid of the login item, it does not re-add itself every time I open the app.  

Hi, I used to hit control+right click on trackpad and it opened the right click menu/context menu. First it wasn’t working on Chrome, but now it’s also not working on Safari. Please help as this is an important feature. I’m not using the mouse, only trackpad.Please note I have checked preference settings and the CTRL+right click - not working for me at all. This wasn’t an issue a few month ago. 

I have created a set of wireframes to simulate the user interface of a scientific instrument we are developing. Initially we were designing for a touch screen but now we need to convert to physical buttons with adjacent “soft” keys, and I am trying to figure out how to convert the prototype to this input paradigm without having to re-create the entire Figma prototype.Below is a sample frame suitable for touch:Default start button statePressed start button stateYou can see the “pressed” state on the “Start” button which is invoked by clicking on the button in the prototype.I would like to convert to the style below with physical buttons and soft k

Inclusive Sans should have 10 combinations of weight and style, see: https://fonts.google.com/specimen/Inclusive+Sans But when I try to use it in Figma, only the ‘Regular’ and ‘Italic’ options are shown (screenshot attached).How do I fix this?  

Wrestling with yet another gap in basic Figma functionality.I’ve inherited a design file w/ an extensive set of variables -- lots of tokens, primitives, etc. I just want a single, top-down view of how the variables were organized and their values. Basically what you can see (but can’t print or export) from the current variables table view. Can’t do it, even with plug-ins -- I get variable NAMES but not values if the values are other referenced variables. AND THAT’S WHAT I NEED TO REVIEW!This should be a basic management feature. Figma is deferring too much basic stuff to plug in developers which puts the onus on users to 1) do additional research into plug-ins and 2) learn the ins/outs of plug-ins of varying quality. If someone has a solution I haven’t found yet, LMK. In the meantime, thanks for letting me vent. Soitnly PS - My current solution is to take screenshots and print them. Cripes. PPS - Not slamming the plug-in commu

Hi Figma team 👋,I’m posting here because my K-12 Education verification is being blocked at the institution level, not the document level.When selecting my school during the SheerID verification process, I immediately receive this message:“This benefit is not available.The educational institution you selected is not eligible.”This message appears before any documents are reviewed, which suggests that my school is currently marked as not eligible in the SheerID / Figma eligibility database.School details Name: Keisung Primary School Location: Daegu, Republic of Korea Education level: K-12 (Elementary School) Official school domain: keisung.dge.es.kr I’ve attached a screenshot showing the exact eligibility message for reference.This is a legitimate K-12 sch

Hi Figma team,I use Figma under [redacted by moderator to remove personal information]. When I try to activate the Education plan and complete the verification form, I repeatedly get “Verification Limit Exceeded” after entering all the required information.I contacted SheerID, and they confirmed my verification is already approved/activated and advised me to contact Figma to have it reflected on my account.Verification details: Email: [redacted by moderator to remove personal information] Request ID: [redacted by moderator to remove personal information] Date verified: [redacted by moderator to remove personal information] I also emailed education@figma.com earlier this week, but haven’t heard back yet.My spring semester starts tomorrow and I need Education access for my course. Could you please help escalate and apply/r

Hello Figma Support Team,I hope you are doing well.I am contacting you regarding an issue with my subscription. I have already canceled my Figma subscription, however I am still being charged, which is confusing and concerning for me.I would appreciate it if you could please check my account and confirm:That my subscription has been successfully canceledThe reason why charges are still being deductedWhether a refund is possible for any charges made after cancellationPlease let me know if you need any additional information from my side.Thank you for your help and support.Best regards, 

Dear Figma Support Team,I hope you’re doing well. I’m reaching out with concern regarding the sudden suspension of my Figma account registered under the email [redacted by moderator to remove personal information]. I was surprised to find that my account was suspended without any prior warning or explanation. I want to clarify that I have never engaged in any illegal or policy-violating activities. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I kindly request you to please review this suspension and, if possible, restore my account. If there was any issue or violation, I would greatly appreciate it if you could inform me of the reason so I can ensure it never happens again. My intention has always been to use Figma responsibly and in full compliance with your policies. I truly value Figma as a design platform and rely

Hi, I had the pro plan but now is on the starter. Why is free editing restricted and must require a paid professional plan but enabled free editing in my other “founder’s team’ workspace?[Moderator note: The title of this post was updated from “Free Editing” to “Editing locked after downgrading from Professional to Starter plan” on Jan 11, 2026.]

When attempting to create an alias for a variable, the Create Alias panel opens behind the Variables panel instead of appearing in the foreground. As a result, the Create Alias panel is partially obscured and cannot be interacted with, preventing alias creation. ReproducibilityYes, the issue is consistently reproducible. Occurs when working within the Variables panel and attempting to create or assign an alias. The layering order of panels appears incorrect, with the Create Alias panel rendering behind the Variables panel. Reproduction steps Open a Figma file with variables enabled. Open the Variables panel. Select an existing variable.

The “Widget” developer documentation contains a description of the “gradientHandlePositions” property of the GradientPaint interface:https://developers.figma.com/docs/widgets/api/type-GradientPaint/ Is there an equivalent property in the “Plugin” API that would allow me to get the angle of a gradient that has been applied to a particular Rectangle? Thanks! :)

Hello Figma Team,I’ve been trying to verify my student status for the past three months but haven’t been able to complete the process. My university does not provide a university-issued email ID, so I submitted the required documents instead. Unfortunately, my verification was cancelled, and after multiple attempts it now shows “limit exceeded.”Access to the student pass is very important for my academic and design work. I’ve already contacted SheerID, but they were unable to resolve the issue. I also tried emailing Figma earlier but haven’t received any response.Could you please help by manually verifying my student status or guiding me on how to proceed? I’m happy to share any additional documents required.Thank you for your time and support.

Hello,I’m experiencing a critical account-level issue.I am the owner of all files.Immediately after deleting ONE different draft file, ALL of my personal Draft files disappeared at once.Important details:– The files were personal Drafts– They were never part of any team or project– They are not in Trash– They are not in Recents– They are not searchable– The disappearance happened instantly– This occurred today, just minutes before contacting supportI was advised by Figma chat support to post here, as this appears to be an account-level Drafts visibility or deletion bug.I would really appreciate if this could be investigated using account logs or backups to determine whether the Draft files can be restored.Thank youAccount email: [redacted by moderator to remove personal information]Approx. number of files: ~15–20Time of issue: Jan 10, 2026, approx. 06:10 UTC

Hello Figma Support Team,I recently noticed an additional charge on my invoice under "One-time charges and credits." It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. As soon as I realized this mistake, I quickly reverted the member back to View-only mode. Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. Thank you very much for your assistance.  Best regards,   

Hi everyone,I have colors defined as variables in my project. Is there a way to edit the assigned token in the variables directly from fill?I can't find such an option. So now, to edit them, I have to go to variables and find the token in the collection. In my opinion, it's a workaround. 

Hey! I've been using Figma for about 2 years now, mostly for UI/UX work, but I feel like I'm only scratching the surface of what it can do.What's the one Figma feature, plugin, or workflow trick that completely transformed your design process?I'm specifically curious about: Hidden features most people overlook Plugin combinations that work magic together Time-saving shortcuts that aren't widely known Creative ways you've hacked Figma for non-design tasks For me, it was discovering the "Similayer" plugin + component variants combo - it cut my workflow time in half for large-scale design systems. But I know there are WAY more powerful workflows out there.Please share your game-changer! The more specific and niche, the better. I'm trying to build a master list for my team.

FigmaでNoto Sans JPのSemibold指定されたテキストが、必ず不足しているフォントとしてエラーを出し正しく表示できない状況になります。 Xでも同じ症状の方を何人か見かけたのですが、こちらの対処法についてご存知の方いらっしゃいますか？ 以下環境と試したことになります。 環境 OS macOS Sequoia ver.15.0.1 Figma Figma Desktop App バージョン 124.6.3 ・Googleからフォントを入れ直す ・Figmaのキャッシュをクリアする ・パソコンを再起動する

I'm a beginner and currently on a free account. I'm trying to use AI to create a web platform that generates design drafts based on my needs, but I keep failing to make it work.