Get Solutions

Hi. I have tried to create a new project folder and every time I do it forces me to add someone to the project but then no matter how I format it they won’t let me add anyone and move on to the next step. I called someone at Figma earlier this year and eventually gave up bc he didn’t know either. I work alone so I don’t want to add anyone to my project and don’t understand why you wouldn’t be able to have your own project folder without adding people? But I tried to add people regardless just to see if that would let me make the folder. Ok so, The input field tells you to to add emails, names or user groups. I have tried: Entering my own email (error message = you can’t add yourself to a project) Adding someone who I am connected with on Figma to see if the person has to have figma in order to. be invited (error message = you can’t use special characters (??)...even though it’s just a name I have selected from a list and there are no special characters) Adding my sisters email (error m

I was redirected from Calude co work to authorize the Figma MCP, after clicking “Agree and Allow Access” then it redirect me to localhost  

J’ai un problème de mémoire qui rend le fichier “corrompu” ou inexploitable. Impossible à ouvrir.Une personne de mon équipe m’alerte, fichier inaccessible. Ne peut pas l’ouvrir. J’’ai le fichier ouvert. Je copie et colle la moitié de mes fichier, soit 50% en se basant sur les informations à l’écran. Et je continu à travailler. Rapidement tout fini par planter. Depuis fichiers inaccessible. Solution ?

I recently subscribed to a Figma plan and was charged USD 3,348.48 as expected.However, just one day later, an additional charge of USD 1,308 was processed on my card despite me not making any changes to my subscription, authorizing any additional purchase, or receiving any prior notification regarding this charge.Since noticing the charge, I have made multiple attempts to contact Figma Support to seek clarification and request a reversal, but I have yet to receive any response. Given that this concerns a substantial unauthorized charge, the lack of timely support is concerning.I am also concerned that personal account users do not appear to have the ability to remove their stored payment card details from the platform. This raises legitimate privacy and security concerns, particularly while an unresolved billing dispute is ongoing.I would appreciate an official response from the Figma team regarding the following: A full refund or reversal of the USD 1,308 charge if it was processed i

The user is a Config Makeathon participant who redeemed the CONFIG-MAKEATHON-PRE-HACKATHON promo code to upgrade to a Professional team, but their AI balance only shows 336 credits instead of the expected 10,000 bonus credits for participants. The user confirms they have only one team, which is on the Professional plan, and the promo code was already used. The user is requesting assistance to resolve the missing credits before the contest deadline on June 11.

Hello Figma Support Team, We would like to update the payment method associated with our Figma account and have a question regarding previous purchase attempts. Recently, we attempted to purchase a plugin through the Figma Community, but the transaction failed because the payment was processed using an outdated card that is no longer valid. Before updating our payment method, we would like to understand whether changing the payment details will have any impact on this failed purchase attempt. Specifically: Will the purchase automatically be retried once the payment method is updated?Do we need to manually repurchase the plugin after updating the card information?Is there anything else we should be aware of regarding pending or failed Community transactions when changing the payment method? We would appreciate any guidance you can provide. Thank you for your assistance.

The Figma interface and all designs looks blurry like the app from 90s.Windows 11. No working fix whatsoever.Every new day with Figma brings more and more issues. Good Job Devs!

FOR OVER TWO MONTHS I HAVE NOT BEEN ABLE TO EDIT/GENERATE IMAGES IN MY DESIGN FILES WHENEVER I TRY I GET THE SOMETHING WRONG ERROR AND FOR THE LONGEST I HAVE NOT BEEN ABLE TO USE FIGMA MAKE (I HONESTLY LOST HOPE) AND I AM USING THE PAID PLAN, REALLY FRSUTRATING!!PLEASE HELP 

Hi SheerID Support, I need to re-verify my Figma Education account to regain my editing access. However, I accidentally tried to re-verify on my friend's laptop and now I am getting a 'Verification Limit Exceeded' error. Could you please reset the verification limit for my account? My Figma email is: 122240219@student.upnyk.ac.id. Thank you.

Bugs:Stroke is divided by half when set to outside or inside stroke Variable stroke breaks the perfect circleFor context, circle are around 1300px diameter and 100 - 400px stroke made with circle tool. 

Hello,when transfering a project, everything works until the last step, when validated, an orrange pop up reads: XHR for "api/asset_transfer/create_request" failed with status 404.Can you help ? Thank you.

Hi,  We recently migrated our integration from a personal access token (figd_...) to a plan access token (figp_...), and the image render endpoint started failing — but only when the version query parameter is included.  Request:  GET https://api.figma.com/v1/images/:file_key?ids=9544:3051&format=svg&scale=1&version=<version_id>  X-FIGMA-TOKEN: figp_...  Response:{    "status": 400,    "err": "Missing required parameter: must provide either user_id or plan_key"  }  What we've verified:  - The same request without the version parameter returns 200 and renders the image correctly, so the token, file, and node are all fine.  - It fails with any version ID, including the file's latest version, and with any format (svg, png).  - GET /v1/files/:file_key?version=<version_id> works fine with the same token, so the version ID is valid and accessible.  - We tried adding user_id as a query parameter and the error persists. Neither user_id nor plan_key is documented for thi

First to use the Figma agent. Just started the conversation, then it says, “something went wrong”. And it keeps showing when trying to re-enter the request.Support ID: ca304826-2ce7-4077-a6a0-3db2f68e7174

Hi! Apparently I pressed some keyboard shortcut and the names of my frames became very small. They are like this in all files, nothing helps to bring everything back.Please help me fix this  

Hello,I believe I was charged twice for my annual subscription after updating my payment card.The two charges are as follows:• Mar 16, 2026 – Mar 16, 2027• May 29, 2026 – May 29, 2027I would like to request a refund for the first charge covering the period of Mar 16, 2026 – Mar 16, 2027, as it appears to be a duplicate.Could you please look into this and process the refund at your earliest convenience?Thank you. [attachment redacted by forum moderator to remove PII]

My Figma Make account seems to be monthly billing while at payment we selected annual billing.

Hi Figma Education Team,My education status has been successfully verified and I am a higher education student using my school email. However, Figma Make is not available in my account/team. Could you please check whether Figma Make and AI features are enabled for my EDU Pro team?Email: [redacted by forum moderator to remove PII]School: FPT University

I wanted to avail Enterprise Plan, but none of the sales team is responding.

I am not able to rotate gradients when I add the swatches from the Variables, however if they are not linked to the variables there’s no issue.

I submitted the request via chatbot but didn’t received the confirmation email and also there’s no new request on my request page! that’s a bug or what? we missed the 30-day renewal window to remove unassigned seats and are requesting customer support to help reopen this window so we can reduce their seat count and associated billing.

Payment was processed automatically on June 11. I have never used it. 

My Figma Professional plan was supposed to renew on June 7th, but the payment failed due to low balance. I didn't intend to keep the subscription, so I figured that was that.Then on June 11th — completely out of nowhere — Figma retried the payment and it went through. No warning, no email saying "we'll retry soon," nothing. I had no chance to cancel in time.I contacted support but they said their policy doesn't allow refunds. Has anyone managed to get a refund in a situation like this? Especially when the retry happened days after the original due date with no notification?Any advice would be really appreciated.

Hi everyone,I am starting this thread to see if anyone else has faced regional restriction issues with Figma's user research rewards, and to hopefully get some guidance from the Figma Community or Research Ops teams.The Issue:I recently completed a product feedback interview via an in-app popup during a Figma tutorial. I was issued a reward link via Rybbon (BHN Rewards) Because my location is in Pakistan, the platform restrictions only permit me to donate the balance rather than claim the incentive money directly.Current Status:I have left the reward link completely unclaimed and untouched. The Research Operations team can verify its status as "Unclaimed" via the corporate BHN Rewards dashboard. I emailed research@figma.com and research-surveys@figma.com yesterday with my account details and the reward link.What I am requesting:Could the User Research/Ops team please look into this, cancel the restricted Rybbon link, and reissue the incentive through an alternative method supported in

When a text box is set to Middle or Bottom vertical alignment, horizontally resizing the text box by dragging its edge causes the text box to behave as though it is Top-aligned. Steps to reproduce:Create a text box with enough lines of text to reflow. Set the text box's vertical alignment to Middle or Bottom. Drag the left or right edge of the text box to resize it horizontally, causing line reflow.Expected behavior:The text should maintain its chosen vertical alignment (Middle or Bottom) throughout the resize operation, and the text box frame should expand or contract in a way that preserves that alignment.Actual behavior:As the text reflows during resizing, the frame appears anchored to the top edge, causing the text to shift downward and temporarily behave as though it is Top-aligned.Additional observation:Using Shift + Command while resizing produces behavior that appears correct: the text box frame resizes proportionately and the selected vertical alignment is preserved. This sugg