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13597 Topics

asked in Ask the Community

IP ranges or VPN

Can the service be configured to be accessible by users from only allowed IP ranges or alternatively through a site to site VPN?

611

1 month ago

bb7559242885

asked in Ask the Community

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231

1 month ago

Caitlin_Richards

asked in Ask the Community

Am I able to share prototype links on the free plan?

I’m on a tight budget, so I can only use the free plan. Can I still share a link to my prototype for people to only view it on the free plan? I only need people to use the prototype to see how my project works. I didn’t see on the free plan account about sharing prototypes because the website that leads to the plan information is not working properly.

841

1 month ago

FEDERICO_MAGLI

asked in Ask the Community

School Verification in Italy and student account

Good morning, I am a teacher at an Italian public school. I work mainly with 13/16 year olds. In the “web and digital economy” course classes we also cover web graphics software. I would also like to teach students Figma. I have loved Figma since the first time I used it and it is perfect, so I was wondering how I can give my students the opportunity to use it without problems. Is it enough to just verify the school? I don’t need to create an organization, but only a student account for a few months, just enough time to learn the main functions of Figma. Thank you very much, Federico

203

1 month ago

DeV_Global_LLC

asked in Ask the Community

Figma AI tools for my paid organization

I have checked my organization settings and the AI features are turned on but they are not in the toolbar of any of my organization or my admin account. Surely, since we pay THOUSANDS of dollars per year; our account should have this feature already during the release? Am I missing something? My UI/UX team members are asking me about these features and I dont know what to tell them or when I can tell them they will be available, if they are not available already. Which I would find hard to believe that our account(s) would not have this available already with the amount we pay to Figma annually for this service. Please tell me I am missing something and help me get this feature turned on for my team. Thanks

291

1 month ago

David_Pindrys1

asked in Ask the Community

Smart accordion prototype lag

I am using autolyout and variables to expand/contract rows to show and hide multiple (3-7) rows in an table layout. There is considerable lag when clicking on the row to change the variable to open. Is there something I could be doing differently? Is it the fact that there are nested components making this lag so much, and does anyone have a suggestion for another/better way to do this? Thank you in advance! Figma file:Figma – 6 Nov 24

1 month ago

tarhun

asked in Ask the Community

Figma is slow

Hello. I have a problem with Figma. Figma is very slow, it takes a long time to execute commands. How can I fix this?P

222

1 month ago

Baldur_Helgason

asked in Ask the Community

Prototype hit area moving away from button

Hi all, I have a prototype with few screens that are scrollable, each screen has buttons that scroll with content and also buttons that are fixed, like the back arrow and menu you see in the screenshot. After using the prototype for a while, the button hit are, for both fixed and scrollable buttons starts to move away from the buttons, as you can see in the screenshot. If I close the file and reopen it, everything works fine at first, but then it’s just a matter of time until this starts happening again. Does anyone have an idea why this is happening and how to fix it?

1235

1 month ago

Rolf_Nucleus

asked in Ask the Community

Component not updating when library published.

Sorry, I’m new to using external libraries so forgive me if I’m missing something. So I’m in one file with components. I tried to find the answer in the forums, but failed. I’m sure it’s in there somewhere, but there’s lots of publishing posts. I have a component in this library that doesn’t seem to want to update properly in a different file. When I click on it, its properties are out of date. If I select “go to master component”, it goes to the correct component in a different file. I don’t know if this is relevant: I see under the little book icon, that there are 66 changes in the file. I don’t actually see the problematic component there. I see a bunch of old components I haven’t touched in ages. So I hit “Publish” anyway. So after a couple minutes of chewing, I see a message at the bottom of the screen. “Successfully published library updates”. I see there’s still a blue dot on the book icon. I click it. It still tells me there are 66 changes in the file.

130

1 month ago

Pia_West

asked in Ask the Community

Can't create "Open overlay"

Hi, what might be the problem, when I can’t create an “Open overlay” -connection from objects to frames in my prototype? For example “On click, Navigate to” works perfectly, but when I try to change it to “Open overlay” (or if I try to create one from scratch), the Destination field shows “None”.

5374

1 month ago

Jeffrey_Dunn

asked in Ask the Community

Set variables on load/start of prototype?

I’m looking for a way to set a variable on prototype start or onLoad? I know I can set the default value but there are some cases where I would like to add some logic onStart or onLoad. Does this functionality exist? Am I missing something?

4014

1 month ago

Rishika_Choudhary

asked in Ask the Community

asked in Ask the Community

Layer Blur resets to random values

I’ve an issue with a Layer Blur. I’ve made some components, scale them down as I needed then add a layer blur 20%. After some time I reopen the project and see that the blur is 85.5%. Like 4 times bigger value than expected.

142

1 month ago

Tr_n_D_c_H_u

asked in Ask the Community

Eyedropper is so lag

since the last update, i noticed the eyedropper tool has been updated to this form. However it is extremely laggy. Every time i press “i” to pick a color i get annoyed by the mouse cursor moving like 3fps. Although it doesn’t affect the functionality, it is extremely annoying when in the flow of work. Please can anyone who has the same problem or knows how to fix it help me.

181

1 month ago

Leni_TVSD

asked in Ask the Community

Latest version of Figma application can't be opened in Mac

Hi, so I have this message in shown on top of my desktop app which is asking me to download the latest version of the Figma app. So I downloaded it and installed it but it shows this message: The application “Figma” can’t be opened. And now I can’t revert to the older version since the download link from Figma is the latest version that I can’t use.

471

1 month ago

Abisoye_Bello

asked in Ask the Community

My Figma account got hack

My Figma account was hacked earlier today and the hacker is requesting bitcoin, 6k equivalent. Can Figma support help me get my files back? it’s all I have left after bankruptcy. I have sent a message to Figma support but no feedback yet, I have also change my password and while doing that, he deleted all the files making it difficult to recover anything back, including the team files and draft. Please, I need help. Could you help me?

442

1 month ago

Nataly_Antonova

asked in Ask the Community

After the update, the problem has recurred—the files have disappeared from Figma

Good day. After the version update, the problem has recurred—the files have disappeared from Figma. The first time the issue arose was with the update on October 24, 2024. With the latest update, a significant portion has gone missing (approximately 15 files).

152

1 month ago

lryrun

asked in Ask the Community

正式版中缺失连接线+AI 功能模块

从mastergo中可以看到连接线+AI，而从figma中是无的，它也是改版的，所以现在的figma是失败的

190

1 month ago

izumiinyaaNew Member

asked in Ask the Community

Bug on Effect Slider

i found a bug on the effect slider. It happend when i want to use the slider to increase or decrease the amount of blur, or position of the effect, i cant do it using mouse slide like i usually do. I have no worries for this bug because i can still input the value using keyboard, but i think its a big problem for some other people. btw. i cant put attachment, so no img or video for better understanding 😭 Figma app version: idk, how to tell the ver, maybe 124.6.5 (written on the app.exe)

222

1 month ago

sunao

asked in Ask the Community

Fix errors before publishing

Hi, @community_support Yesterday i made changes in my account and disabled two-factor authentication. Now 2F authentication is enabled, but I still can’t publish a new release of the plugin. When I tried to publish it, I got the message Fix errors before publishing We detected a change to your account details. Please contact support@figma.com to publish this plugin What do I have to do to put a new version of the plugin on Figma again?

181

1 month ago

Tammy_Hu1

asked in Ask the Community

Converting Text with stroke to SVG

I’m trying to export some text into SVG, but the text also has some pretty thick borders on them, as well as a drop shadow. We are trying to figure out a way to display this text on a website without it being blurry or having the spiky effect on the stroke, so hence we’re trying to get an SVG. Unfortunately it seems only the stroke is being exported? Any way we can have the whole thing export together?

281

1 month ago

Olga33

asked in Ask the Community

Personal access tokens

Hi! Does anyone knows where are personal access tokens located? Previously, this feature was located in the account settings. I’m afraid it was removed after the update.

491

1 month ago

Joshua_Cusick

asked in Ask the Community

Issues with the figma.loadAllPagesAsync() and "documentAccess": "dynamic-page"

I updated my manifest to "documentAccess": "dynamic-page" and am using Figma.loadAllPagesAsync() but the error I keep getting in my console is: vendor-core-68cf3be3dda5691a.min.js.br:15 unhandled promise rejection: Error: in get_mainComponent: Cannot call with documentAccess: dynamic-page. Use node.getMainComponentAsync instead. import { getSelectedInstances } from "../app/utils/getSelectedInstances"; // Adjust the path as necessary import { getImageURL } from "../app/utils/getImageURL"; import { componentMap } from "../app/data"; // Adjust the path as necessary // Clear console on reload console.clear(); // Default plugin size const pluginFrameSize = { width: 320, height: 500, }; // Show plugin UI figma.showUI(__html__, pluginFrameSize); // Declare a global variable to store scanned components let scannedComponents: { id: number; // Added id to the scanned component structure node: InstanceNode; // Change to InstanceNode newComponentKey: string; checked: boolean; ol

371

1 month ago

TaylorT

asked in Ask the Community

Is "documentAccess": "dynamic-page" mandatory for publish new plugin?

Hi All, I’m trying to private-publish a new plugin, but get a warning asking to update the manifest.json with “documentAccess”: “dynamic-page” . is this mandatory now?

1043

1 month ago

Rishika_Choudhary

asked in Ask the Community

Show lest sidebar missing

1 month ago

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