Problems with my Figma accounts Ticket ID2152830

I opened a support ticket thirteen days ago, and two days later Ben Anderson contacted me to confirm the details of my two devices, which were having issues with their accounts. Ticket ID: #2152830.

It has now been nine days since that communication, and thirteen days in total since I opened the ticket, and I still haven’t received any response, despite having provided all the information that was requested from me.

Is this person an AI? Is there anywhere within Figma where I can contact a real person from the support team?

Thank you very much.