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Jiyao Yang
Jiyao Yang
New Member
October 9, 2026
Solved

Request Refund for unauthorized charged after cancellation.

  • October 9, 2026
  • 1 reply
  • 26 views

Hello Figma Support Team,
I am writing to request a refund for an unexpected charge on my account. I recently cancelled my subscription, but I was still issued a charge for a prorated seat adjustment.
These extra seat upgrades were completely accidental and unintended. I was not aware that viewers had automatically upgraded themselves to paid seats, nor was I aware that I would be billed retroactively after hitting cancel.
Since the account is now cancelled and we are no longer using these features, I kindly request that you review my account history and issue a courtesy refund for this final transaction.

Account：(redacted by the moderator due to PII) was mistakenly enabled when applying for edit permissions. The monthly payment feature has not been utilized. Please help cancel this monthly subscription order.
Thank you for your time and help.

 

    Best answer by Celyn_L

    Hi ​@Jiyao Yang, Celyn from the Figma Community Support team here.

    Thanks for reaching out and sharing the screenshot. I understand that you were billed for an unintended seat upgrade and would like to request a refund.

    While we’re unable to handle billing-related issues here in the forum, I’ve created a support ticket so the team can take a closer look at the charge and review your refund request. Your ticket number is #2180783.

    Please keep an eye on your inbox for their follow-up. Thanks for your patience in the meantime.

    1 reply

    Celyn_L
    Figmate
    Celyn_LSolution
    Figmate
    October 9, 2026

    Hi ​@Jiyao Yang, Celyn from the Figma Community Support team here.

    Thanks for reaching out and sharing the screenshot. I understand that you were billed for an unintended seat upgrade and would like to request a refund.

    While we’re unable to handle billing-related issues here in the forum, I’ve created a support ticket so the team can take a closer look at the charge and review your refund request. Your ticket number is #2180783.

    Please keep an eye on your inbox for their follow-up. Thanks for your patience in the meantime.

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