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Ofir Avitan
Ofir Avitan
New Member
October 1, 2026
Solved

My Credit card is declined for no reason

  • October 1, 2026
  • 4 replies
  • 87 views

I've been trying to pay for the subscription since yesterday. But the payment failed.

A check with the credit card company shows that Figma is trying to charge the card with incorrect Expiration Date. But I updated the Expiration Date. And still it doesn't work.

The credit card company claims that the last check of the transaction was yesterday. Additional attempts are not even sent to the credit card company. 

I tried another credit card, same problem. 

What should I do?! 

Best answer by Donkt

Hi ​@Ofir Avitan! 

 

I understand how stressful this must be.

If your card company is no longer receiving the payment requests, they could be blocked due to multiple failed attempts. In these situations, the system automatically prevents further retries for 24 hours. We recommend trying the payment again after 24-hours. 

 

If the payment still doesn’t go through after retrying, please contact our customer support team here. The customer support team is the only one who can assist further with payment-related issues, and we’re not able to handle those securely here in the Forum.

Thanks again for your patience, and I hope this gets resolved quickly for you!

4 replies

Donkt
Figmate
DonktSolution
Figmate
October 1, 2026

Hi ​@Ofir Avitan! 

 

I understand how stressful this must be.

If your card company is no longer receiving the payment requests, they could be blocked due to multiple failed attempts. In these situations, the system automatically prevents further retries for 24 hours. We recommend trying the payment again after 24-hours. 

 

If the payment still doesn’t go through after retrying, please contact our customer support team here. The customer support team is the only one who can assist further with payment-related issues, and we’re not able to handle those securely here in the Forum.

Thanks again for your patience, and I hope this gets resolved quickly for you!

    Ofir Avitan
    Ofir AvitanAuthor
    New Member
    October 1, 2026

    Thank you, I'll try again tomorrow ❤️ 

      Ofir Avitan
      Ofir AvitanAuthor
      New Member
      October 7, 2026

      Quick Update:

      The credit card is still being declined.

      Now I was able to pay, but with a different credit card.

      Donkt
      Figmate
      Donkt
      Figmate
      October 9, 2026

      Hi ​@Ofir Avitan!

      Thanks for the update, I’m glad to hear you were able to find a solution!

      If you want more help getting your original credit card working with Figma, while we’re not able to help with billing issues directly on the forum, I recommend heading to this page, entering something like ‘payment declined’ then scrolling down and clicking Start a chat to talk to our support team. They’ll be able to look into what’s causing the issues and help you to get this resolved.

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