Get Solutions

So, when you add a pop-up, you now can’t see the manual position, because the settings prototype UI popup is right on top of the manual positioning area, so you can’t se what you are doing? Why Figma, why? 

I would like to request a refund for my recent Figma subscription renewal.I was charged today June 22, 2026 under invoice number MEBJZ98B-0004. I originally subscribed to the Collab plan, which cost $5 per month. I had not used Figma for quite some time and do not recall upgrading to a Full Seat subscription. As a result, I was surprised to see a renewal charge of $35 + $4.20 tax ($39.20 total). I currently do not have any projects that require Figma, and I did not intend to continue or renew a higher priced subscription.  I am currently a student, and the amount charged was part of the money I had set aside for my tuition and school expenses. The renewal was unexpected, and it has created financial difficulty for me, please help me   

Hi, our team owner and admin were the same person, now that they have left the company we are not able to get back into the account. ive made a ticket with figma support (https://help.figma.com/hc/en-us/requests/1941540?page=1) and they said the only way to get back into the account is to re-enable the email (which with much difficulty we have been able to do) however, finally im getting blocked by the SAML login. which i cant disable because we have no admins or owners… i have no clue what to do… Any advice?

I am not able to login into my company’s Figma space, although they have added my email. But I still see the personal/free version of Figma through my company email.

Hi Figma team,I submitted a support case and would like to make sure this issue can be reviewed by the right team.Support case number: 1941098I’m on a Professional plan and I have a Full seat. My account already has the UI3 main interface enabled, as shown by the bottom floating toolbar.However, I still don’t have access to the new left navigation bar and some recent UI3-related rollout features that other Full seat users can see.I checked the Help menu, and there is no switch, opt-in, or “Use new UI” option available.Could someone from Figma please help check whether my account or team has the correct rollout flags enabled?Thank you. 

Hi everyone,I’m facing a serious issue with a Figma Professional subscription that I purchased, and I’m hoping someone here has experienced something similar or can advise.SituationI purchased a Figma Professional Full Seat (monthly) subscription on 16 July 2025. The payment was successful, and I received invoices confirming the subscription. The subscription is currently active and paid through 16 July 2026. I am the owner of the account. Over the past year, I created multiple design files inside this team and now the entire team disappeared from my account. The design is also gone. Not showing paid subscription plan What HappenedToday, when I opened Figma, I noticed that my account had been automatically logged out.After logging back in:The entire team had disappeared from my account. All design files that were stored in that team were missing. My paid Professional subscription was no longer visible. I did not receive any email regarding team deletion, ownership transfer, account cha

Figma’s most recent update moved around and changed some UI elements, and now I can no longer see how to apply a boolean variable to a layer within a component to toggle the layer’s visibility.Previously, I used to be able to click the variable icon next to the opacity control for a layer, and I would get the option to toggle its visibility in instances of that component. Now that seems to be gone.I can right-click on the opacity control (who thought that would be intuitive?) and get a dropdown for applying a variable, but that just lets me apply a number variable to the layer. The help text says I should be able to right-click on the eyeball (again, not intuitive) to get a dropdown of variables to apply, but right-clicking there does nothing.Help?

I copy a frame as an image and try to paste that image into a fill image property of another frame but this doesn’t work anymore. Even copy image from other source (from the browser, from computer) isn’t working too. I’m using Figma app on Windows

Guys, this isn't funny anymore, seriously. I can't get through to your support because you haven't fixed your bot. How will you find out about bugs if I can't contact you? Do I have to write here every time to get support, or will you please resolve the issue with your support bot? IT'S ABSOLUTELY IMPOSSIBLE TO CONTACT YOU. EVERYTHING. YOUR BOT PLAINLY REFUSES TO SEND THE FORM AFTER I FILL OUT THE FORM. all the time. 

Hi!My local fonts suddenly stopped working. I reinstalled them and downloaded new ones additionally - they didn't appear in Figma.I reset the cache in Figma, reinstalled the application, logged in from the web version, reinstalled the Figma Agent - nothing happenedAfter all, this means that local fonts are available in the web version, in particular, "Download fonts for personal use at a paid rate." is in Desktop versionI work with mac os sequoia 15 7 3

I’ve been noticing this bug as I work across different Figma files. Currently working on a website and when I go to preview the design (Fit Width/Responsive), none of the content shows (ref 2nd image). When I switch to Fit Width & Height/Fill Screen, it shows the frame perfectly fine (1st image).  Obviously the latter viewing settings aren’t really helpful for previewing a site design, so it’s been a frustrating thing to manage around.Anyone else experiencing such? And any ideas on how to get around this?Possible fixes I’ve already tried:Re-installing the Figma Desktop app Viewing Figma in the browser vs the app Duplicating my frame/putting the design within another frame to scroll

2026-june-22: today I got an update and the boolean property disappear on the right panel, wich  makes a layer visible/unvisible. wher can I find it again?  I can no longer see how to apply a boolean variable to a layer within a component to toggle the layer’s visibility. 

在 Figma 网页版中使用中文输入法时，按下一次任意中文符号按键后，屏幕上不会显示中文字符。需要快速按两下，才能继续正确输入中文符号。

I had many small vectors which i connected into one big vector with ctrl +j. I also did ctrl+j without any points selected to make sure all gaps are closed. Yet adding a fill still doesnt work. And when i add the fill it makes the vector spiky for some reason 

I’ve lost access to my education account which holds all of my previous files. I thought I had linked everything to the account I’m currently on but it seems that no matter what I do, I cannot regain access to it nor the files. 

We have paid for 1 extra license. Is it possible to issue a refund?

I've been trying to get my sheet id verification so I can reverify my student account on spotify etc (I need to check if I got logged out in my other accounts that use sheer id, but Spotify was the first one I noticed). Firstly, my birth year was deemed invalid which made me reload the site a few times leading the website into saying "sheer id is facing issues in verifying me".Secondly, i provided my documents: my fee for the 2025-2026 education year for my medical school as well as my class schedule of one of my classes for this month. Both were deemed invalid. I don't understand what else I can provide you. I resent my documents two more times thinking it might just be an error and now Im being told that I've exceeded the attempts to submit my documents for verification.  Please help. I really don't have the means to pay for full prescriptions this year. Student offers are the only way i can afford things. If this is a taken away i don't know what I'll do. 

(Screenshots redacted by the moderator due to PII)

Hey! I manage a design system in a large organization, but i have recently encountered a major problem.Previously, when removing a variant from a component in our component library, consumers of the library would see a “Missing variant” message in the properties panel after accepting the update, along with a “Reset to default” button. This feature was very valuable for our organization as it clearly communicated that a variant was removed, and it provided an easy way to reconnect to the main component.This messages is no longer displayed. The component instance does not receive the update and looks unbroken to the consumer. There is no way for them to know that the variant is removed and there is no easy way for them to reconnect it. If they select “Go to main component” they go to the correct page, but get a message that “Component was removed from library” which isn’t the case. It just that specific variant that was removed. This is unfortunately a huge problem for our organization a

***URGENT: I did not receive an automated support ticket number or a response to my email request sent 7 days ago.***Hello,I am writing to report a billing issue regarding an unintended renewal charge on my Figma Pro subscription. The subscription was cancelled prior to the renewal charge being processed. Based on my timestamps, the renewal charge was applied approximately one hour after I had already cancelled the subscription. This account is completely inactive and has not been used to edit or create files since the charge. Could a community moderator please manually escalate this to the billing team and help me open an official support ticket to review this glitch? Thank you for your assistance.Best regards,Nazish Munir

A frame that is 1280px wide looks blurry in Present mode (text and vector elements lose sharpness). Other frames in the same file, for example, a 1080px wide frame look perfectly sharp in Present mode, on the same machine, same display, same session.My laptop's native display resolution is 1366×768Checked AMD Radeon Software (integrated graphics): GPU Scaling is Off, Scaling Mode is set to Center. Disabled Virtual Super Resolution as well — no change.The content inside the 1280px frame is 100% vector and text, no rasterized images involved

I have an issue with my current account. There are two domains attached to it: one is my company's organization, and the other is my personal paid full-seat account. However, when I log in, there is a permission conflict/error, and I am unable to access the client's prototype (proto) resources. When I try to access the client's Figma prototype materials, I am unable to view them if I log in with my IBM account. However, if I log out and access the link as an unauthenticated user, I can view them without any issue. Could you please temporarily remove my account from the IBM Figma organization? I was able to access these files normally before I applied for the organization's 'view' feature.  

When creating a table in Figma Slides, there’s one limitation: the table size is constrained. I can’t resize it to the exact proportions I need — for example, 10×20 pixels. Is that possible or not?  

I'm currently enrolled in a Design Tokens course, and the course coordinator has added my account ([redacted by moderator to remove personal information]) to a Figma Education plan that is supposed to remain active for 8 months.However, I'm unable to create or manage Modes in Variables, even though I understand this feature should be available under the Education plan.Could you please help me understand why this feature is unavailable on my account?I've attached a screenshot showing the issue for reference.Account Email: [redacted by moderator to remove personal information]Thank you for your assistance, and I look forward to your response.Best regards,Raneem Yacoub