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Hello! I created a team project on an education plan linked to my school email. Since I just graduated, I will lose access to it soon but I have important projects on there that I don't want to loose. I already changed "ownership" of the project to my private email. But is that enough? Or do I need to get a paid plan to somehow transfer the files? I don’t quite understand where figma stores these files. Thank you in advance!

Hi guys, I just wrote an article about a problem my team and I have been facing recently after we reorganised our Figma component library (like adding new variants, deleting old ones, renaming things, etc)We found that some of the Theme variants were stubbornly stuck with an annoying gremlin ℹ️ icon and to “fix it” we were having to import all the components back into the file, no need to say it was a nightmare!I found an easy fix to it and you can find it in this article, it worked for 98% of our design files, the ones it didn’t unfortunately we had to swap them manually, however it still saves us a ton of time :) :https://medium.com/@anna.massad/fixing-that-pesky-%E2%84%B9%EF%B8%8F-error-in-figma-fast-and-friendly-517d3351ef51Hope it helps you guys!

Hi Team,Mistakenly during registration I got wrong username.I would like to change it. I see there is no option to change.From few previous topic I saw support team can help changing the username. Please change my username to nhrrob (similar to my community profile https://www.figma.com/@nhrrob). Thank you.

Hi, I am new to Figma. I am taking some learning then I see that in prototype, under interaction, my action is not giving me property option to chose from. Is there something i am doing wrong?? 

Hello,I was previously using the Free plan on Figma. To try the most affordable paid option, I purchased a plan that was around $5. Afterwards, I switched back to the Starter plan to avoid recurring charges.However, on July 15, 2025 at 01:05 AM, a $33 charge was made to my account. When I asked the chatbot about this, I was instructed to check my subscription details via the admin button in the file browser's left sidebar. But since I’m on the Starter plan, I do not see any admin button and therefore cannot access that information.The chatbot also confirmed that I’m currently on the Starter plan.Since the charge was made, I haven’t canceled any subscription — mostly because, as a Starter plan user, I don’t have access to any cancelable paid plan. I would like to understand the reason behind this $33 charge.If the charge had only been around $5, I might have assumed it was a small account-related issue. However, I didn’t receive any notification from Figma about a price increase or any

I’ve been having issues with images failing to upload and show a loading/buffering state for images.Happens when there are more than 1 image columns/cell and more than 1 row of content. No clean runs where all images from all rows and columns/cells get uploaded smoothly. Text columns/cells work fine on all rows.It’s hard to say what the trigger zone for this bug is--I’ve tested it with dozens of variations of sample XLXS files trying to replicate it and search for a sweet spot that doesn’t break the bulk uploads--always breaks with multiple rows and columns containing images. Pictured below: The upload preview and what it outputs when using the attached file. Screen recording of a test run.   

In addition to using the "Automatically Detect Icons" function, can I manually "group" as "icon" by myself?Because the automatically detected icon size range is not what I want. 

お支払い先(カード）の登録を本日変更しましたが、変更されたかどうか確認できますか？

Hi all. I’m new to Figma and noticed the when I play my prototype, all items on the frames do not display. If anyone could help It would be greatly appreciated. Stressed and having project due. Thanks in advance.

As an admin of my org, there should be a way to transfer ownership of projects and workspaces from associates that have left my company to someone else.

This Buy button is newWhen i click on buy button this popup appearsThird-party payment is also newHello guys, I hope you’re doing great. I was just checking my resources and found this for the first time. What I did was keep the PNGs of the design inside the file and added a link to where the design is available for purchase. Figma automatically captured this and displayed the community file like this. Previously, they would just remove the file, but now this happened. So, is this possible now? If yes, what’s the exact way to show your community designs like this?P:S. I’m doing this because Figma doesn’t allow me to sell directly in the community as I’m from Pakistan.

When draggint the arrow from one or the other, the interaction will not stick. I want fram 22 to be an overlay. I have tried making them both frames, and I don’t know how to fix it. Thank you!

Our other Figma account was recently compromised. We have lost access, and it appears that the account was deleted by an unauthorized person. This account contained important design work.We kindly ask you to:- Help us recover the compromised account if possible, or- Transfer all existing projects and files from the compromised account to our new account.These files are critical to our work, and we would deeply appreciate your assistance in restoring access or migrating the content.I already have a ticket open with the email of the admin of the account compromised, ticket number is 1431224. We are ready to provide any additional evidence to confirm our ownership of the account and its content.Thank you in advance for your help and understanding.Best regards

I’ve made a flow diagram of a simple user task, i’ve adjusted the connectors to better fit the layout and available space. I then wrapped it in a section component and pressed the hotkey to resize the section to fit the flow diagram.However, when I do this, it always changes the positions of the connectors which i then need to adjust again. This usually happens when I move the connectors from their default.Attached a before and after:For a simple diagram this is annoying but not a big deal. but for a large, very intricate diagram … this is a nightmare

I am facing problems when I display the project. There are glitches in the display. Do you have a solution?  

Hi, I duplicated 2 files, a library and a design file. The new design file is obviously still attached to the previous library. I want to attach it to the new library. Everything is still exactly the same. I open the library panel in the new design file, add the new library to the file and detach the old one, then I click on “swap library” in order to replace components and styles in the file, but I get this error ID: ba6fb6fe90044b46a5917a85bf89e636. Did this happen to anyone else? If yes anyone found a solution? How am I supposed to swap my libraries if this doesn’t work, I tried more than 20 times over the week end. 

I have prototypes with pop out modals, when I present these appear fine unless I go into “Full Screen Mode”. In which case the pop out modals disappear and the prototype skips any pop out modals when clicking through.

I have tried multiple cards. The error persists. Can anyone help me with this?

I don’t know if I used some keyboard shortcut, but now all my files doesn’t show fills or strokes.When I try to create a new form it just creates a blank form, but the fill and the stroke appears at the right menu. 

About an hour ago, the auto layout control fields and the border radius field are not responding when trying to click into them and adjust values. 

I need support on billing - our org is connected to old, de-activated emails leading to us not being able to make changes. Looking to connect with someone ASAP!

Since a few days ago when I copy text from the web and it contains links, these are including when pasting to Figma even when I use CMD+SHIFT+V. I have to “hover” the text, wait for the popover, click edit and then unlink. It’s frustrating to do this every time. Any workaround?

I’m using the layout guide to create columns, but they are failing to show up? I’m currently using the Figma Desktop App version 125.5.6 on macOS Sequoia 15.5.  

Hey! I’m relatively new to Figma and I need a bit of help.I want to create a size selection button for my clothing e-shop prototype.Each size selection should be highlighted with a fill independently when selected—meaning to say if I have size S,M,L,XL, I can only choose one option.Additionally, I also want a ‘unavailable’ option where the button cannot be interacted with.  Thank you so much! 😃