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Hi Figma Support Team,

I’m encountering a recurring issue when trying to open certain files in the Figma desktop app. Every time I attempt to open these files, Figma crashes and displays the “Something went wrong – Reason: crashed” message (screenshot attached).

Details:

  • Platform: Figma Desktop App

  • Behavior: App crashes immediately upon opening specific files

  • Frequency: Consistent for these files only

  • Attempted fix: Reloading and restarting didn’t help

  • OS: Windows 11

Could you please advise on how to resolve this or check if there’s a known issue affecting file loading on the desktop app?

 

 

​@seni can you please help, it’s urgent. as all of our company’s work is depending on this.

Hello ​@Yas Patel — Tom here, stepping in for ​@seni today. I really appreciate how clearly you outlined everything you’ve tried so far — that’s a huge help to know it’s working on Google Chrome.

I went to check, and things should be working as expected with the Figma Desktop App. To narrow things down a bit further, could you confirm the following:

  • App version: What version of the Figma Desktop App are you running? Please make sure it’s updated to version 125.9.10 or later.
  • Operating system: Does the same issue happen on another device or operating system? For example, if you try on a Mac, does the file open correctly?
  • App reinstall: If your system was recently updated, try performing a fresh reinstall of the Figma Desktop App.
  • Steps to reproduce: Could you share what happens right before the crash, and whether it affects all your Figma Make files or just some? It’d also help to know if the affected files differ in size, complexity, or content from those that open normally.

I wasn’t able to reproduce the crash on my end, and since you mentioned it only happens with specific files, it’ll be helpful for the Product Support team to take a closer look as well. I’ve sent an email to the address tied to your Forum account with next steps — your case number is: 1581544.

If the additional troubleshooting tips I listed above do not resolve this, please reply to that email when you can so we can review things in more detail. Thanks again for your patience while we dig in.

Yes, I’m running the latest version (125.9.10) on Windows 11. I already tried reinstalling the app, but the issue was resolved after logging out and logging back in. You can go ahead and close this issue. Thanks!

Awesome — glad to hear logging out and back in did the trick, ​@Yas Patel! Appreciate you following up to confirm. Don’t hesitate to reach out again if anything similar comes up. 🙏🏻

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