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I have a question. Right now, I don’t know when I was upgraded to a full seat. I had already paid annually for the Professional package, which actually includes 1 full seat and 1 admin. But now it has become 2 full seats. I’ve already received the invoice and my credit card has been charged. If I downgrade seat back to admin now, will there be any issue? Also, what should I do in this case, since I only use Dev Mode?

I would also like to ask about the payment. Since my credit card has already been charged, will the amount be refunded with only the cost of the period I actually used deducted

 

Hi ​@Ronnachut Jinapangkas, 


I understand that you’ve accidentally added 2 Full seats to your team even though you only need 1, and that this has resulted in an unexpected charge.

 

I see you’ve already reached out to our team via support request (#1522204), and I can confirm that a specialist is actively working on it. They’ll follow up as soon as they’re ready, so please wait for their reply. For account and billing issues like this, a support ticket is definitely the best way to go, since we can’t handle this kind of account-specific matters here in the Forum for security and privacy reasons.

 

Regarding seats: since Figma doesn’t have an “Admin seat,” you may be referring to a View seat. If you’d like full access to Dev Mode, you’ll need either a Dev seat or a Full seat.

I recommend checking out this article to help you choose the most appropriate seat: Manage seats in Figma 
To check the current price per seat for your plan, visit https://www.figma.com/pricing/

 

For community members who may come across this post with a similar situation, here are some additional resources from our Help Center:

Thanks,

Hi ​@Ronnachut Jinapangkas, 


I understand that you’ve accidentally added 2 Full seats to your team even though you only need 1, and that this has resulted in an unexpected charge.

 

I see you’ve already reached out to our team via support request (#1522204), and I can confirm that a specialist is actively working on it. They’ll follow up as soon as they’re ready, so please wait for their reply. For account and billing issues like this, a support ticket is definitely the best way to go, since we can’t handle this kind of account-specific matters here in the Forum for security and privacy reasons.

 

Regarding seats: since Figma doesn’t have an “Admin seat,” you may be referring to a View seat. If you’d like full access to Dev Mode, you’ll need either a Dev seat or a Full seat.

I recommend checking out this article to help you choose the most appropriate seat: Manage seats in Figma 
To check the current price per seat for your plan, visit https://www.figma.com/pricing/

 

For community members who may come across this post with a similar situation, here are some additional resources from our Help Center:

Thanks,

Thank you very much

i waiting support answer me in #1522204 cus i want log for me where I changed my seat? I need to inform the company about the reason why I missed the upgrade.

 

I am not sure if they can check for me. I was checked by the accounting department.

Hi there! I’m working closely with Junko, happy to help 🙂

I can see on our side that our agent resolved the issue by removing the card from your team. If you need any further assistance, please simply reply to your support case and it will reopen automatically. Thank you!

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