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Question

Video in poor quality


m-grups

Good afternoon, everyone! I uploaded the video to the project after restarting the prototype, it loses a lot of quality and becomes pixelated.

I've tried converting to WebM format and reducing the file size, but it still doesn't help. The frame size and the video are the same. 1920 x 1080 px

y_toku
Figmate
  • Community Support
  • January 31, 2025

Hi ​@m-grups ,

 

Thanks for reaching out, and I’m sorry to hear the issue is happening on your file. 

Could you try the troubleshooting below?

  • Close any Figma tabs you're not using
  • Browser: Force-quit and open Figma in a new browser window.
  • Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

If the issue still continues, could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report.

Thanks for your patience!
Toku

 


Emma Megan

It sounds like a compression or resolution issue within Figma. Have you tried uploading the video in a higher resolution or a different format? Sometimes, optimizing the file before uploading (example reducing compression) can help improve playback quality.


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