Hi ​@m-grups ,

Thanks for reaching out, and I’m sorry to hear the issue is happening on your file. 

Could you try the troubleshooting below?

• Close any Figma tabs you're not using
• Browser: Force-quit and open Figma in a new browser window.
• Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

If the issue still continues, could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report.

Thanks for your patience!
Toku

It sounds like a compression or resolution issue within Figma. Have you tried uploading the video in a higher resolution or a different format? Sometimes, optimizing the file before uploading (example reducing compression) can help improve playback quality.

I’m having the same issue. Never had any problems with video quality before, but now Figma compresses everything to the point where the quality is gone. I’ve tried different ways to fix it (keeping the video under 10MB, using webm, mp4 with h264, h265, av1), but nothing works. These are short 1080p videos that used to look super sharp, but now they’re pixelated and low quality. It’s just looks awful.

I've reported this issue (2 months ago), and Customer Support has confirmed it's a bug:

Thank you for your patience.

Our engineering team has conducted a comprehensive investigation and confirmed that the problem you're facing is indeed related to a new bug. I am very sorry to let you know that at this time, unfortunately, we do not have an estimated timeline for a resolution.

 

I understand that this is not an ideal solution, but please know that we are actively working on improving our platform and addressing issues like this. We appreciate your understanding and patience as we strive to provide a better experience for our users.

 

As this issue is still under investigation, and since we are unable to keep tickets with customers open for a long period of time, I'm going to mark this ticket as closed while we wait for more information, but note this will not affect your ticket's status on the bug report. The bug report will continue to live internally and the engineers will troubleshoot further. If you have any follow-up questions or want to check on progress, just reply here and the conversation will re-open so we can give you a hand.

 

Thank you for your understanding.

Please let us know if you have any further questions before we close this ticket for the time being.

 

Again, we are very sorry that we are unable to provide a short term solution here.

 

Best regards,

... | Technical Quality Specialist