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My story is similar to many others’ stories here on the Figma Forum. I shared links from my personal account with 1 other person.  That other person was added as a professional seat on my account for $20 dollars without my consent and without even informing me of the additional charges. I also added 2,500 AI credits last month for my personal account as I ran out of AI credits, but I found out that the charge was not a 1 time charge but a recurring monthly charge. I did not consent to this recurring monthly AI credit charge and was not informed of this additional charge. Not only did I get an additional AI credit charge, but the extra seat (which I did not consent to) was also given an additional AI credit charge (which I did not consent to).I only want 1 professional seat for myself with no recurring AI charges going forward.  The total charge should be $20 a month for this 1 seat. My bill last week was for $172.90 for 2 seats and 2 2,500 AI credit charges.  I would like a 1 time refu

Hi,I don’t know if I’m the only one with this problem. I have the slot. I configure it, etc. everything awesome.I take the instance, try to use it.Add an instance of the component that I had selected as the preferred one.Now, it breaks my Fill for width and height for the component and the component doesn’t fill the slot area!Now, I know it has to be changed to fill but weren’t slots supposed to be automatic? So that whatever is put there, it behaves like it should?WTF?Another BROKEN FEATURE… OMFG. 

Hello,I've been using Figma for a while, and I've been able to use PS5 DualSense's PS button to trigger interactions. However, I recently updated and all of a sudden, button inputs are reading the way they show up on https://hardwaretester.com/gamepad . Now I can't use the PS button (Home) as a trigger anymore. Does anyone know how to fix this? Thanks in advance! 

how do i fix this?

Every time I try to edit with prompt it says ‘Blocked - try different input’ I have logged off and back on, quite and restarted . Tried very basic commands but it still comes up with this. 

Hi, Unfortunately, due to a medical emergency in my family, I need to travel to India and will no longer be able to attend the conference.Could you please let me know if it is possible to either transfer my ticket to someone else at the same price I purchased it for, or cancel the registration and receive a refund?I would appreciate your guidance on the available options.

I know there’s another forum post with my exact problem, but I’m on deadline and can’t afford to wait days for help: I just upgraded from Pro to Organization. Once that upgrade finished, I went into Figma Make and saw that my GitHub repo was unlinked, and my supabase project “deleted” -- I confirmed on both sites that the repo and project are not in fact deleted, so that’s good. I need my figma make project reconnected to supabase and to GitHub asap! I’m on deadline! The time… it’s ticking away…  help ticket: https://help.figma.com/hc/en-us/requests/1977963

In figma design, when I search for “a | b”, figma text search presumably ignores everything before the pipe and only finds “b”. I’d expect it to match “a | b” exactly.

Hello, Iwas unexpectedly charged $36 because a Full Seat was accidentally added to my account.I have never used this seat and have already downgraded it back to a Viewer.I already submitted a support ticket via email, but I haven't received a response yet.Could a moderator please help me escalate this issue to the billing team for a refund?Thank you.

Hello, all my work from the last eight months has disappeared from Figma. I always had access to it, including collaborative projects. After buying a new laptop, I installed Figma and logged in with my account. Now I don't have any work from the last eight months. I don't know what to do in this situation. Can you help or offer any advice?

The user upgraded from a monthly to an annual Figma subscription but is still seeing an upcoming $24 monthly invoice due July 19, 2026. In the Admin > People section, only annual seats are visible, and no monthly seats are listed. The invoice shows a 'Project subtotal' line item, but the user cannot identify any active monthly billing or extra seats. They are seeking clarification on why they are being charged monthly after upgrading and want to connect with a support representative.

Hi Figma Support,I purchased a Professional annual plan for 1 full seat on June 20, 2026 ($36 invoice paid).My workspace currently has:1 Full seat (myself) 0 Dev seats 0 Collab seats 0 Monthly seatsHowever, my upcoming invoice shows a $156 billing adjustment for “Seat updates”.Could you please explain where this $156 charge comes from?Thank you.

I am experiencing an issue with Figma's AI image editing tools. Specifically, the image selection/removal feature is not working properly on my account.The problem occurs when I try to select and remove parts of an image using the built-in image editing tools. The action either fails to process or does not produce any result. However, third-party plugins are working normally, which suggests the issue may be related to the built-in feature itself.I have already tried the following troubleshooting steps:Refreshed Figma and restarted the browser Tested with different images Tried using a VPN Verified that plugins continue to work correctlyCould you please investigate this issue and let me know if there are any known service disruptions, account limitations, or additional troubleshooting steps I should follow?

Hello,I accidentally deleted an important Figma design file. First, I moved it to Trash, and then I permanently deleted it from Trash by mistake.I have already checked: Drafts Deleted Files Trash Search results Original file URL while logged into the same account When I open the file URL, I receive the following message:"Hmm, we couldn't find that one. This Design file may have been deleted, moved, or made unavailable."I do not have a duplicate, backup, or another copy of the file.File Name: File Name: Civic Leader Entrepreneur Portfolio Clients ProjectsFile URL:  Account Email: (redacted by the moderator due to PII)The file contained important work and was deleted accidentally. Could a Figma Support Specialist please confirm whether any recovery options, internal backups, archives, or retention systems are available for this file?Thank you very much for your assistance.

I received an email from the config team that my manager has purchased a config ticket for me but I still need to register using my email and the password provided in the email. I followed the instructions, it asked me to update my password and then proceeded to show me an error as shown in the attached email.[image redacted by moderator to remove personal information] 

Hello, I’m trying to renew my Figma subscription, but I’m seeing a pricing inconsistency. In the app, the subscription price is shown as $20. However, at checkout, the price changes to $80 for a 3-person plan. I only need an individual plan. Could you please clarify why this mismatch occurs and help me renew at the correct price? Thank you.

Yes I know this topic has been raised before, but I would like to raise it again, since it is breaking the core interaction in my design system. Is Figma even aware of this issue? Since the last discussion about it is ~2years ago, and this issue still exists. Steps: Create a Button component set with 2 variants: Default, On Press Add interactions in the variant: “Default” → While pressing → Change to “On Press” Insert an instance of the “Default” button into a new Frame Add interactions to the button: On Click → Open overlay. Check the “Close when clicking outside” box. Test the prototype Results When you click the button, the button change to “On Press”, the overlay opens, but when clicking outside the overlay to close it, the button does not reset back to “Default”. Expected: The button should reset to “Default”.

Hello, I’ve created and deleted an account, now I want to use the previous email , as to bring back the deleted account, and am no longer receiving the invite. Best regards

Hey everyone,I'm making my new portfolio with Figma Sites and am a bit frustrated.I managed to create the CMS list, link it to a part of my homepage, but only 1 image is rendering in the published website. When I click in any of these, it appears the information of the first project only.  Please check in these screenshots:   I'd like to know what I'm doing wrong, because when I try to reconnect the CMS with each page, the blocks are already linked:  Thank you.

Hi,I’m experiencing an issue when duplicating a page that uses a design system component with a slot.Steps to reproduce:In a working file, create “Page v1”. Add an instance of a design system component that contains a slot, for example a modal. On “Page v1”, create a local component, for example a data table. Place an instance of this local component inside the modal slot. Duplicate “Page v1” to create “Page v2”.Expected behavior:The component instance inside the slot on “Page v2” should reference the duplicated local component from “Page v2”.Actual behavior:The local component is duplicated correctly on “Page v2”, but the instance inside the slot still references the original component from “Page v1”.This makes duplicated pages unreliable for versioning, because some nested instances still depend on the previous page.Could you confirm if this is expected behavior or a bug?Thanks!

Figma make keeps showing same error, even after restoring older version. Not sure what goes wrong, refresh doesnt work, shorter or simpeler prompt doesnt solve this either. Error code 2nd time: 7f825515-eab9-4fe7-8f7a-499a2fe13f07A short view of an API error for half a second appearseven after duplicating the file and trying to make a small textual change in the copy i receive an error.

Why are attempts to contact Sales unresponsive?I am looking to purchase but am unable to get a response from anyone. Is this typical of interactions with Figma??

I had unsubscribed, wasnt billed, and then all of a sudden i get a charge from figma and got backcharged as well? When i went and checked out how this happened it said auto subscribed or auto assigned seat. something along these lines. i unsubscribed - why am i being auto resubscribed and how are my payment details and card saved without my consent? why cant i delete payment methods or view them?

only “isAselected” is set to false! Why?

Prototypes for me have started showing a blank/empty screen when using content scales like "Fit width", "Responsive", or "Actual size (100%)". Only "Fit width and height" renders correctly. I found a workaround with Claude. I was using a fill on my Frame which I have always used so the background isn’t blankRemoving fill from the frame fixes the prototype rendering. However this causes the prototype background color to show through where frame content doesn't reach.Prototype with Frame FillPrototype without Frame Fill​​​​​