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I opened a support ticket about a week ago and still haven't received any response — not even an acknowledgment.I'm trying to understand whether this is a typical wait time or if something went wrong with my request. I've checked my spam folder and confirmed nothing came through.Has anyone else experienced long delays with Figma support recently? Any advice on how to get a ticket looked at faster, or an alternative way to reach the team, would be appreciated.Thanks!

Hi Figma Support Team,I’m writing to request a refund for the unexpected $108.54 USD charge on my account.I originally subscribed to the Professional plan and created a Team with a few collaborators for a school project. After finishing the project, I downgraded my Professional plan to Free/Starter plan before the renewal date, believing this would stop the subscription and prevent further charges.I later learned that the Team could still be billed based on the number of seats. I only invited the collaborators for our project and did not intend to keep the Team or continue paying for those seats.After discovering the charge, I immediately deleted the Team and contacted Figma Support. My ticket is #2054538. It has now been almost a week but I still haven’t received a response. I understand how the billing works now, so I’m simply hoping someone can check my ticket status and review my refund request.I’m a student, so $108.54 USD is a significant amount of money for me. Since this charge

Why can't I create a Figma account using my work email after deleted my account? I always get the message “Your request has failed.” but when i sign up with another mail, i can sign up. can you help me guys? it’s very important to me :( i don’t know the problem

Since August 3 my Libraries won’t update any more. Even creating a new one with just one component refuses to publish. I restarted Figma, reset the cache, tried publishing via the browser, nothing works. When clicking the publish button it says, “assembling components, styles and variables”, the modal closes, but nothing happens after that (normally I would see a progress bar and things get published).   

원하지 않은 풀 월간시트가 등록되었습니다.저희는 연간 풀 시트를 사용하고 있으며, 월간 풀 시트 사용을 원하지 않습니다.환불 요청합니다. An unwanted full monthly sheet has been registered.We use the annual full sheet and do not wish to use the monthly full sheet.I would like to request a refund. please.

Subject: Refund Request for Figma Professional SubscriptionHello Figma Support,I recently subscribed to the Figma Professional plan, but I canceled the subscription shortly after subscribing.I would like to request a refund for the recent subscription payment, as I do not intend to use the Professional plan.I would appreciate it if you could review my request and process a refund if possible.Thank you for your help.Best regards,JI Yang

I’m trying to get the Figma Education plan, but SheerID is not verifying my student status.I uploaded all the required documents (and reached the document upload limit), but the verification still failed.Could you please help me resolve this or manually review my student status?My Figma account email: (redacted by the moderator due to PII)Thank you!Best regards, Apekshya Tiwari

사용하지 않은 시트입니다.관리자계정으로 프로 요금제가 결제되었습니다. 

Hello, i need help!I'm using the official Figma MCP plugin with Claude Code.The server connects fine — claude mcp list shows plugin:figma:figma (https://mcp.figma.com/mcp, HTTP) as ✔ Connected. But when the agent tries to actually call any Figma tool (use_figma, get_metadata, get_screenshot, etc.), it always returns "No such tool available: use_figma" — same for every name variant.It looks like the tools are registered as deferred stubs (my config has tengu_deferred_stub_tool: true), so the individual tools are only supposed to materialize on demand — but the loader that expands them never surfaces, so none of the Figma tools are actually invokable. The MCP skills load fine; it's only the tool calls that fail.Has anyone hit this? Is there a way to disable deferred/stubbed MCP tools, or force the Figma tools to register directly? Restarting the session hasn't helped so far. I also tried to erase all servers and start from scratch, but nothing seems to work. Environment: Figma MCP plugin

Hi! I’m experiencing an issue with nested components placed inside a component slot.After triggering an interaction, some of the nested components visually reset to the default state defined in the design system. However, when I hover over them, they immediately return to the correct state they were supposed to display.In the attached video, the chips inside the drawer are configured with different labels and states. After closing and reopening the drawer, some of them appear with their default properties. As soon as I move the cursor over each chip, the correct label and state are restored.This appears to be a rendering issue, since the overrides are not actually lost and return without any additional interaction besides hovering.I’ve attached a screen recording showing the behavior. Has anyone experienced something similar or found a workaround?

I canceled the subscription before the final payment update on August 12, but it was charged.I didn’t update the fee, but it was charged, so please cancel the payment  

안녕하세요 제가 작업 중인 디자인 파일이 휴지통으로 이동되었는데 휴지통에 보이질 않습니다..작업을 거의 다 해둬서 업로드만 하면 됐었던 거라 너무 절실합니다………파일url은 가지고 있습니다 제발제발 복구해주세요 제발 부탁드립니다 시간이 별로 없습니다……...

Hello Figma Support,I'm reaching out because I've lost access to my Figma account after my university permanently deactivated my student email address.The account was registered using my university email, and since that email no longer exists, I've been logged out of Figma and can no longer sign in or complete the account recovery process.This account contains several important academic, professional, and portfolio projects that I need to access. I can provide any information necessary to verify that I am the owner of the account, such as the original email address, my name, previous login details, team/workspace information, or any other verification you require.If possible, I'd greatly appreciate your help in recovering access to the account or transferring it to my new email address.Thank you for your time and assistance. I look forward to hearing from you.

Why can't my account use the AI agent on Figma, and why is sharing restricted?When submitting a prompt to the AI agent, I get this error:"Something went wrong"srid_KP0VRNAXSG3SHX7PCCFVNxxxxxFile sharing is also restricted on the same accounts.What I've tried so far:- Created a brand new account on a Starter plan just to test — same issue occurs.- Several people on my team use our company email (same domain) and hit the same problem.- Interestingly, some accounts using the exact same company domain do NOT have this issue — they can use the AI agent and share files normally.So it doesn't seem to be purely plan-related (happens on both Starter and Professional) or purely domain-related (some accounts on the same domain work fine, others don't).Has anyone else run into this, or know what might cause accounts on the same domain to be treated differently? Any insight would help — currently stuck waiting on a support ticket for this.

Hello my school email account that I use figma with is going to be deactivated and I would like to switch emails but the link to contact support on the guide page doesn’t work. I would really love to have access to all these files as they are very important. I don’t know where to turn.

When you add Figma MCP to Kilo Code and try to login, Figma shows an errorOAuth app with client id https://kilocode.ai/.well-known/oauth-client/vscode-extension.json doesn't exist

Hey! I created transparent frame with glass effect applied but it disapears during an export. I tried different export plugins and formats but still glass effect is not presented as is on the exported file. If background is solid everything works perfectly. Is there any way to export it with transparency? The frame    

editor viewWhen I give a frame a pattern fill, it is not displayed in the preview. Is this a bug?preview view: the shapes on the background are missing 

I recently subscribed to the Figma Professional plan, primarily to use Figma Make AI. As part of my subscription, I received 3,000 AI credits.However, I am extremely confused and disappointed by how quickly these credits are being consumed.Here is what happened: I created only 6 design pages using Figma Make. Those 6 pages consumed all 3,000 AI credits that came with my Professional subscription. Assuming I may have simply run out of credits, I purchased an additional 1,000 AI credits. Surprisingly, after submitting just a single prompt, the entire 1,000 credits were consumed immediately. This behavior seems unreasonable and makes it very difficult to understand the actual cost of using Figma Make.I would appreciate answers to the following questions: Why did a single prompt consume all 1,000 AI credits? How are AI credits calculated for Figma Make? Is the number of credits based on prompt length, generated components, iterations, or some other factor? Is there a detailed c

Hi Figma Support Team,I am writing to request a refund for an unexpected $154.19 charge on my account, which occurred on August 9, 2026.My Figma subscription normally costs me around $40 per month, so I was very surprised to see that I had suddenly been charged $154.19 this month.I recently invited several people to my Figma team so that we could collaborate on a project. However, I did not realize that adding them as collaborators would result in them being assigned paid Full seats and significantly increase my subscription cost. I genuinely thought I was simply inviting people to collaborate on my files, and I never intended to purchase five Full seats or authorize these additional charges.According to my invoice, I was charged $100.00 for 5 Full seats, as well as a $54.19 billing adjustment, bringing the total to $154.19. I was completely unaware that inviting these collaborators would result in these charges.I only need my regular subscription and do not need these additional Full

Wen enabling the AI features, Figma says this is a permanent change (professional plan). Is there a way to disable them later if needed?

What it says on the tin. I can’t select, edit, or even click some dropdown options in Figma. It’s not localized to a file, and it’s not localized to desktop app vs browser. It seems to be localized to my desktop computer, as things are working fine on my laptop. I’ve tried restarting the app multiple times, reloading the files tabs, etc. I can’t do any work on my dedicated computer and am unsure how to fix or prevent it from happening again. This isn’t the first time it’s happened.

When I have edit access to a file, I really don’t want to always land in dev mode. Any time I open a figma file link from my teammates (who also have edit access and haven’t marked anything “Ready for dev”), opening them lands me in dev mode. It’s super annoying. I never use it, since I am more comfortable viewing and reviewing designs in the traditional edit mode. And outside of our team will full edit seats, no one even has access to dev mode! So it’s not like any viewer with a lesser set of permissions would get dropped into dev mode anyway; why is that the default?!

Hi Figma Team,I’m currently using a Figma Education Plan, and I’m having an issue with access to Figma AI Agent.The AI Agent sometimes appears in my Figma account, but then disappears again. I’m not sure whether this is related to my Education plan, account eligibility, team settings, or a rollout/feature availability issue.I’d like to confirm:Is Figma AI Agent currently available for Higher Education accounts? If not, why does the Agent occasionally appear on my account? Is there any eligibility requirement or setting I need to enable? Could you please check whether my account is correctly classified and eligible for the latest AI features?I’d appreciate any clarification or guidance on how I can get consistent access to the feature.Thank you!

Hi, could someone please escalate ticket #2053831? I’ve lost access to a board that’s needed to move forward on a project. Thanks! And, if anyone could weigh in on how to access a board from a team member’s account that is SSO when their email account has been deactivated (so they are not able to login and transfer ownership), I would appreciate any help.