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My account with [email address redacted by forum admin for privacy and security reasons] can no longer receive emails because the email has been deactivated. Therefore, I cannot complete the email verification process to log in. This account is on the Education Plan and contains many important files. Could you please advise how I can log in, or how I can transfer the files from this account to my personal account: [email address redacted by forum admin for privacy and security reasons]? I have already submitted a support ticket (case number 1522691), but I have not received any response yet. I urgently need access to these files, so I would greatly appreciate your help in resolving this issue ASAP. Thank you!

Hello,About a year ago, I applied for Figma Education as a K12 student and have been using it since then. My school does not provide students with email addresses, and when I previously asked about this through community support, I was told that it is possible to apply using a personal email address, and that if my application were rejected, I should reply to the rejection email with a copy of my student ID or similar proof. In the end, my application was approved right away without being rejected, and I’ve been using it ever since.Earlier, I received an email titled “[Reminder] Re-verify your Figma for Education status by Sept 29th to maintain Pro access”The email includes a link to re-verify my status, but the form linked there only provides the following options for “What type of institution do you attend or work for?”: “Higher Ed,” “Bootcamp or Online program,” and “High School (if permitted by terms below).” There is no option for K12.I recall the form being different when I first

When I’m working in figma slides or other, the bibliography quote doesn’t paste successfully.  When I copy a bibliography quote (in my case from Zotero) with Italics and Regular texts, figma doesn’t apply the text format (or without) in the design/board.I would like that issue will be fixed in further updates. I upload some screenshots to see the issue.Thanks for the wide software that you’re developing!! 💗Libre Office bibliography quote pasted. Quote pasted in figma slides 

Hi! I created a Figma file last week. I was able to view it last Friday but when I’m looking at it today, Sunday, suddenly it’s gone. It’s not in the Drafts, not in the Recently Deleted Drafts as well. I unfortunately do not have a URL as I didnt share it with anybody. Is there anyway I can still find it? Can anybody help me please. Thank you!

I have purple boxes between components however i want to remove them so there’s no space. How do I do that  

I cannot access Figma (the main figma.com domain, any other subdomain is accessible, e.g forum.figma.com, status.figma.com, etc.) unless the firewall is disabled on my network under Windows 11 Security.Neither is it accessible from Firefox and the desktop app, nor from other browsers. However, from other devices it seems to be working. Any port connection manipulating firewall rules, that I know to previously have been created, have been disabled. The browsers, operating system and most drivers are up to date. It is also not working with extensions disabled and disabling the browser’s use of Proxy does nothing.This is the error that the desktop app displays:Update: it has to be a problem on my home network, since on mobile network sharing from my phone it loads in.

Hello, noobie here, currently taking my first UI/UX course and have been enjoying the process using Figma so far. I haven’t had any troubles until recently, when I started prototyping. As you can see from my pic, I have some low-fi wireframes I made with basic shapes and text that I’m trying to prototype for a basic user flow. But some reason, when I click or hover over anything, except for the tiny diamonds that were imported with the iconify plugin for some reason, the nodes allowing me to connect to other frames does not appear. So I’m stuck and could really use some help. Thanks. 

Hello Figma Support Team,I noticed that my upcoming invoice shows multiple seats (3 Full + 1 Dev), but I only need 1 Full seat for my subscription. It seems there was a mistake and extra seats were added.Could you please:Remove all additional seats (Full, Dev, and Collab).Keep only 1 Full seat active.Switch my plan to the annual subscription (with the 20% discount).Adjust my invoice so that it reflects only the cost of one Full seat on the annual plan.I would appreciate your help in fixing this issue.Best regards,

Have not been able to use my Figma on chemo for past 3days now 

I thought the Figma education plan gave me the same credits as the existing professional plan, but is the education plan unable to use Figma Make?

I canceled my plan a while ago, but I would like to go back and download my invoices. However, there is no button or option showing up. I simply need to download my invoices.I tried following the best answer in the community forum, but I still couldn’t find it.

 Hi everyone,I'm currently working in FigmaMake and encountered an issue where, no matter how I try to fix the error using "Fix for me", the preview still fails to display. It keeps showing the message:"A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older version in chat."I've tried: Clicking “Fix for me” multiple times Duplicating the file Restoring to an older version that used to display properly Nothing seems to work, and I’m not sure what exactly is causing the issue.This is currently blocking progress 🥲 Any suggestions or similar experiences would be greatly appreciated!Screenshot attached for context.Thanks in advance!

If I define  6 grid with margins I want the element in the grid to adhere to the grid and am not interested in widht/heigh in px. For horizontal designs it should be set as start and end (or span). That way the design transfers easily to css-grid without reinterpreting the widths In Layout quide - Columns at the possibilty to replace position/width with grid-start and grid-end or span.

What’s going on here?I clearly have one letter and a few strokes, but when presenting or making a PDF they totally disappear. Anyone?Thanks in advance.  

If you review hidden component, in window Review updates is also hidden and you can't see changes. 

Hello Everyone,I need to point 2 domains to 1 designed page, but the current settings only allow me to add 1 domain at a time. I can't find where to add a second domain.How can I configure multiple domains for the same page?Reference: https://help.figma.com/hc/en-us/articles/31414274019863-Manage-a-custom-domain-for-your-siteI see the Pro plan allows 10 custom domains, but it's unclear whether this means:- 10 domains across 10 different pages, or  - 10 domains pointing to 1 pageCould you clarify this limitation?Thank you for your help.

I opened my student  account on figma and it asked me to re-verify my status which I did, I clicked the button and it led me to the verification process. I even signed in with my school account on my school portal. It asked me for proof of enrollment, but when I finished logging in using my school account it just led me to the image below.. When i clicked the button, it opened figma but to another account ? I also recieved an email on that acoount on my gmail. I find it weird that I logged in using my school account and another account got verified. 

Dear whom may concern, Thank you for taking time reading this message. I am one of high school art teachers. Currently our curriculum team tried to complete the verify procedure due to the new version updated. However, it continuously reported failed. We tried many times from different accounts of my colleagues, the same situation was happened every single time. We registered on your website via google form and also emailed for the problem but no feedback or response for at least 10 days.As the request email you sent to us, the deadline for account review is 29th of September, please reply for the further support as soon as possible, whether it would influence the teaching process. Thank you.Kind regards,Ziyuan (Emily) Xia[redacted by forum moderator to remove PII]

I have tried multiple times contacting the customer care sheed but SHEERID doesnt do anything they say click this kind of picture that kind of picture but how should i even try again when it says max limit reached. And how can you use your govt id to verify as a student atleast ask an I-20 or some student related id . Can anyone help me how can I verify myself as a student ?

Hello!My account is currently on the Education plan, but I’ve already reached the usage limit. I originally received the Education plan when I was studying in a course.Now I am working in Figma as part of a team, and I see that I need to verify my Education status. The issue is that I no longer have valid proof of enrollment, so I cannot verify as a student.I would like to purchase a paid plan instead, but I noticed that plans can only be purchased for a team. If I buy a plan for my own team, I won’t be able to transfer that subscription to the team I was added to.Could you please advise me what the best solution is in this case? Should I create and pay for a new team, or is there a way to upgrade my individual account while still working inside my current team?Thank you for your support!

Hello Figma Team,I’ve been using "Figma Make" and noticed that some of its features are very similar to "Cursor", which I found quite impressive. I’m amazed by Figma’s innovative technology.I have a few questions regarding its functionality:Could you let me know which language model "Figma Make" uses to perform its tasks? Is it an in-house model, or does it rely on an external one?Also, similar to "Cursor", does it operate in conjunction with MCP?I look forward to your response. Thank you!

I was alerted that I had until Sept 29 to re-verify my Figma edu account, I have a corp account that I’m also signed on to for a part-internship. Thus, when I re-verified with my EDU account, re-directing me to the Figma App, it applied the perks/benefits onto that said corp account and not the true EDU account. Is there a way to re-instate and/or revert the benefits so it actually applies to the right account?

HelloI have lost access to my email and forgot the password as wll. Please help as it’s an urgent project that needs to be submitted.Email: [redacted]

I have been in contact with SheerID regarding the verification process for an education plan, and they confirmed I’m verified and approved, despite this Figma keeps telling me to reverify. I sent a request to Figmas support team but got back that I need to get support trough the Community Support Forum, So here we are. I cannot redo the verify process as it says my Verification limit is exceeded and that it seems like the offer is already redeemed. Please let me know how to solve this.Thanks!

Recently, the images endpoint no longer returns images in the correct resolution. In our Figma file, the node to be exported is 2808x4056px. However, when we use the endpoint, we now only get the image at a maximum of 1905x2751px. The system had worked without issues for over 1.5 years. I also checked the changelog and didn’t find any mention of changes to the maximum size.I’ve also experimented with other parameters of the endpoint. When I set scale to 2 or 4, I still only get a maximum of 1905x2751px. But when I set scale to 0.1, I get 281x406px, which corresponds to the original resolution of 2808x4056px.