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Hello,I recently graduated, so no longer have access to my school email. I have seen this issue quite a few times in the forum (locked out of Figma account that is tied to school email that can no longer be accessed) and was unable to get a response after I opened a support ticket, so here I am asking help for this issue.The workaround that is suggested by Support staff on this forum (email forwarding) is not an option for me unfortunately.Thank you!

I can’t use shift + option + {arrow key} to move an object WHILE measuring its distance to another object. Am I tripping here? I’m pretty sure this was possible until yesterday, I use it all the time to organize frames over bigger distances.Now it weirdly cycles through measuring distances around other close-by objects. So annoying.  

Hi Figma Support Team,I’m encountering a recurring issue when trying to open certain files in the Figma desktop app. Every time I attempt to open these files, Figma crashes and displays the “Something went wrong – Reason: crashed” message (screenshot attached).Details: Platform: Figma Desktop App Behavior: App crashes immediately upon opening specific files Frequency: Consistent for these files only Attempted fix: Reloading and restarting didn’t help OS: Windows 11 Could you please advise on how to resolve this or check if there’s a known issue affecting file loading on the desktop app?  

Hi Figma Support Team,I’m encountering a recurring issue when trying to open certain files in the Figma desktop app. Every time I attempt to open these files, Figma crashes and displays the “Something went wrong – Reason: crashed” message (screenshot attached).Details: Platform: Figma Desktop App Behavior: App crashes immediately upon opening specific files Frequency: Consistent for these files only Attempted fix: Reloading and restarting didn’t help OS: Windows 11 Could you please advise on how to resolve this or check if there’s a known issue affecting file loading on the desktop app? Something went wrongReloading Figma may fix this.ReloadClose tabFor help, visit help.figma.com or contact support@figma.com.Reason: crashed  

When I’m zoomed into a frame (some of the frame is off screen) and I paste to replace (one frame or multiple frames across the canvas), my viewport shifts awkwardly and aligns to the bottom of the same frame (or another frame? I’m not even sure). It’s quite disorienting and forces me to navigate back to where I was. This seems unintentional and I’d recommend not moving the viewport at all.Thank you!

Hello, dear experts, can you tell me how to preserve zoom when switching between frames or sections?Currently, when I switch, Figma reduces the zoom, which is very inconvenient when I zoom in on the workspace every time. Is there a way to fix this?

How do you set up your Figma designs so that elements (buttons, text boxes, images, etc.) move, resize, or stay in the right place automatically when the frame or screen changes size?

Hi, I’m a beginner, but I’ve recently noticed a problem. I made a presentation in Figma Design and tried to copy the slides into Figma Slides. However, after many attempts and restarts, it just keeps showing “Copying slides over…” and never finishes. I have alredy tried to make simple “presentation” slides from templates and just use blank frames without anything…still does not work. And I have alredy tried to switch between app and two browsers. I am using Mac M1 Pro 

When are content seats going to be available? Really want to use Figma Buzz but it’s not worth it yet as it’s not worth it for our team without the seats.

Hi,Im a student and new to Figma. Im having trouble adding community kits to a projectWhenever I open one I don’t get a prompt to add this library.I can only publish this by moving it to a project but then it prompts me that I add a seat? What am i doing wrong and how do I add these/save these so I can easily import them in other projects

When I ask Figma Make for pop-ups, I am never able to change the width of the modal that Figma Make offers me. I regularly want to increase the width of my modal, but after many different attempts (sending a mock-up from Design, clear explanation, etc.), Figma Make tells me that the change has been made, but when I test it, no change has been applied. If you have any advice on how to make the right prompt that allows Make to make the expected change, I'm all ears.

I’m not able to access one of my design files. I’ve checked all my teams, projects, and trash, but it’s missing.It’s a very important file. Any help is appreciated.

I had not add new seats and change the plan, but the system automatically change seat type and billed me.

I’m currently having issues publishing my figma make project. I finished the project, connected my domain and added supabase authentication login. When i pressed publish, its getting stuck on publishing. It’s been like this for hours. I’ve restarted Figma, restarted my Mac, cleared the cache..followed all the previous solutions but nothing is working. Please help!

Hi! I really need help.I've been trying to solve this problem for over a week, but nothing's working.First, a strange bar about 140 pixels wide with the word "mirror" appeared at the top of my Figma mirror. I couldn't remove it, and it was incredibly annoying. I contacted support twice from within the app, but got no response. Now I can't log into the app at all. It asks for an email address, and after entering it, the browser opens, and the screen goes white, as if the site is frozen. I've tried logging in from different devices and different accounts, and I've reinstalled the app, but nothing has helped. This forum is my last hope."Mirror" is a very useful tool, but it would be a shame if this problem isn't resolved.Browsers: ChromeDevices: Android 12, Android 11

I’ve tried many times to verify my student status, but it didn’t work. I received an email from SheerID asking me to “finish everything,” but when I click the button, it says: “This verification has expired. Please submit a new verification.” When I try to verify again, it says I’ve exceeded the limit.I thinking it’s because I clicked the link only a few days later and the time expired. 

Hi. I recently got suspended on figma and email them serveral times. The problem is that they can suspended you any time without any notice. On suspension you cant access you files. Community tell us its save to upload the files on figma means all years of efforts lost in seconds. First they give you free access now the locked your account after that now they suspended and hold your files.

I recently got suspended after ticket support they said After review, your account was found to be involved in fraudulent activity. Unfortunately, due to violations of our Terms of Service, we are unable to reinstate the account. after that i email them atleast give my files back and  figma now own the files my 5 years of work at there with complete portfolio were busted. its like you want to destroy someone life work. i will never trust again on figma 

I have been receiving the following errors in Figma Make. It is not completing request, however, it thinks it is. Thoughts?Failed to load resource: net::ERR_CONNECTION_REFUSEDUnderstand this errorvendor-core-31cb22b87b85909a.min.js.br:77 [MultiplayerSession] Joining file version 101 (initial load)Prototype:1 Access to image at - origin 'https://www.figma.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.Understand this error - Failed to load resource: net::ERR_FAILEDUnderstand this error/api/mcp/clients?:1  ailed to load resource: the server responded with a status of 404 ()

I recently discovered that the “check color contrast” feature in the Figma color palette window is not 100% accurate and rounds up the contrast value compared to the WebAim Contrast Checker. This is very concerning and potentially problematic when resolving passing contrast levels among brand colors and accessibility. Warning to designers: be sure to double check your contrast levels and don’t rely on Figma’s tool alone! Background color: #355F78Text color: #FDC96EWebAim Contrast Checker fails at 4.49:1Contrast Finder fails at 4.49631Figma passes at 4.5:1Stark plugin passes at 4.5:1

Hi, I am having trouble with my pupils. It says “an admin needs to update seat”, how do I do this as I can’t see anything about seats in the Admin tab. Can you help? I am a teacher for Highland Virtual academy so my pupils have various school address, not all @portreehigh.

I previously had a Figma account registered with my old company email address . Unfortunately, I no longer have access to that email since I’ve left the company.After the recent Figma update, the login process now requires an access code sent to the registered email. Because I can’t receive that code, I’m completely locked out of my Figma account.As a result, I’ve lost access to all my design files and projects, which are critical for my ongoing work. I urgently need access to these files or a way to transfer them to my new email address.Your help would be greatly appreciated — this is very important for my work.

I attempted to cancel my subscription and remove my credit card details, but despite being on the Starter plan, $25 was still charged to my card. I also reached out to the support and sales teams but haven’t received any response. I previously informed you that I no longer need my Figma subscription, yet I was still billed. Please help me resolve this issue — I would like to request a refund.

I have done everything (from turning off spam filters, to making sure the email works, tried from different browsers).I am only logged into Figma via the Mac app.I can’t login via Google, it’s not a google account.It’s not via my 2fa auth code, it’s an actual email being sent I am not able to login, I’m on a subscription and can’t even access my account.  The AI chatbot said they’d send me an update to my ticket via email, womp womp I don’t think I’ll get it.What can I do?  I made this temp account to post this, my real account email is different.  please help

Hello! There was a problem exporting layouts after purchasing a new system. Layouts are exported with extra pixels, I attached a screenshot. I'll say right away that I tried to export in 1x and 2x, and from the desktop version. I reinstalled Figma, now it's the newest version. I rebooted the computer. There's still a problem. Please tell me how to fix it, because it's very necessary for work.