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Question

Не приходит ссылка на восстановление пароля на почту.

  • February 1, 2026
  • 1 reply
  • 12 views

Ирина Литовченко

Добрый день.

Не приходит ссылка на восстановление пароля на почту, в папку СПАМ также не приходит. Помогите восстановить пароль к аккаунту [redacted by moderator to remove personal information]

1 reply

Tom Reem
Figmate
  • Figmate
  • February 1, 2026

Hi ​@Ирина Литовченко — welcome to Figma Forum, and thanks for flagging this. I understand how frustrating it is to be unable to access your account when the password recovery email isn’t coming through.

At this time, we’re not able to provide support in Russian in the public forum, so I hope it’s okay that I’m replying in English.

Since account details can’t be reviewed here, I’ve gone ahead and opened a support ticket on your behalf with our Product Support team. Your case number is: 1720508, and they’ll reach out as soon as they’ve had a chance to review this.

I’ve also removed personal information from your original post to help protect your privacy. Please keep an eye on the email address associated with your Figma Forum account for next steps.