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Hello,Good day. We are performing a Cloud-to-Cloud site merge of our Jira environments. Our source site is being merged into our destination site.We currently use the Figma for Jira app on our source site and need guidance on the following: Will Figma design links and live embeds currently attached to Jira issues be preserved and remain functional after the issues are moved to the destination site? Does the Figma integration require a fresh authorization or re-configuration on the destination site before or after the merge? Are there known issues with Figma previews or design panels breaking when Jira issue keys or site URLs change during a migration? Are there any specific steps recommended by Figma to ensure that the integration remains seamless for our 600 users during this transition? Project Details: Licensed Jira Users: 600 (Enterprise) Test Migration Date: August 14, 2026 Production Migration Date: August 21, 2026 Thanks,Jai

Hello,I am the owner and only member of my Starter team workspace.On August 2, I used Figma Make for one AI generation. After it completed, my AI Balance showed 332 credits remaining.I did not perform any further AI generations after that.On August 4, my account shows 0 AI credits remaining until Sep 1.Could you please check my AI credit usage history and explain how my remaining credits were consumed? If this is expected behavior, could you please explain why my balance changed from 332 to 0 without any additional AI actions?Thank you.

hi, i am using figma MCP server via claude code with a k12 education account, and i would like to clarify what is the MCP rate limits for K-12 users? thanks:)

When using Alt + Drag in the layers panel to create a duplicate object, the ‘alt state’ remains after alt release and mouse release. So, when one then hovers the cursor over anything in the design panel, such as width, opacity, padding, etc. the cursor becomes a horizontal double arrow and clicking in any of the input fields in the design panel to enter a value is fruitless. One needs to hit Alt again to reset/clear the ‘frozen’ alt state. This started I would say a few weeks ago. It’s a bit similar to what I and some others were reporting just recently regarding clicking on the visibility icons in the layers panel, or even the lock icon, and on mouse release the app would still behave as if it were in the mousedown state and any layers that the cursor hovered over would immediately get lock toggled or visibility toggled. This is somewhat similar, a sticky alt state remains after alt + drag and release on keyboard and mouse. Thank you for your time. 

Hi Figma team,Could you please provide an update on the review status of the Pathrule Bridge plugin and let us know when we can expect the review to be completed?Plugin link:https://www.figma.com/community/plugin/1663731140755587293/pathrule-bridgeThe plugin is a key part of Pathrule’s upcoming release. We’re currently waiting for it to be published before launching and announcing the new version of our product.We’d really appreciate any update or estimated timeline you can share.Thank you!

Hello Figma Support,I canceled my Figma Professional subscription before the renewal date, but I was charged $22.00 on August 2, 2026.According to the receipt, this payment is for the Prorated Professional Full Seats (monthly) subscription covering July 2 – August 2, 2026. Since I had already canceled my subscription, I believe this renewal charge was made in error.Could you please review my account and process a refund for this charge?Here are the payment details from the receipt:Receipt Number: 2208-2340 Invoice Number: 43XMYH3N-0002 Amount Charged: $22.00 Payment Date: August 2, 2026Thank you for your assistance. I look forward to your response.Best regards,

Hi everyone,I'm reaching out to the community and Figma support for clarification regarding a billing issue.To complete a specific project, I upgraded to a paid plan for extra credits/features. Once the work was finished, I cancelled the subscription.When checking my profile settings, my account currently shows as the Free Standard plan. However, I was charged today for the subscription renewal.I would like to know: How can I confirm that the cancellation was successfully processed and that no future charges will occur? In cases like this, is the charge refunded automatically, or do I need to submit a specific request to Figma Support?   

In this video hero on Figma MAKE homepage, i see a way more comfortable and detailed edit panel in the right side. when i use Figma MAKE i see different UI with only some edit options on a floating bar.in the video you can set flex gap like in figma design and you can drag to reposition elements. nothing of this exist in my figma app when testing Make. can anyone shade some light on that huge difference

Couldn't load Make. Try checking your network connection or refreshing the page. (M2)

Hello,I am writing to request a refund for an annual charge on a dev seat that I did not intend to renew.Before my subscription renewed on August 4th, I went into Team Settings to cancel the dev seat. However, I could not find any option to cancel the annual billing — the only available option was to downgrade to the Starter plan. As a result, I was unable to cancel in time, and the annual charge went through without my consent.If this charge is not refunded, I will file a complaint with the Korea Consumer Agency (한국소비자원) and pursue the matter with Figma through legal counsel if necessary.I am requesting a full refund of the $144 charged under what I consider a deceptive dark-pattern billing flow that gave users no clear way to cancel. Please open a support ticket for this issue and let me know the next steps for processing the refund.Inquiry details:Date/Time: August 4, 2026, 6:30 PM (KST) Email: (redacted by the moderator due to PII)Thank you for your prompt attention to this matter.

Hi — I'm ready to publish a paid plugin ("Featherlight — Compress, WebP & Batch Export", plugin ID 1665932150476150859) under my Community profile @rationalmystic, using Figma's native payments with a one-time price. In the publish flow the Price field is disabled, and my Community profile has no Metrics tab, so I believe my account still needs seller approval / Stripe activation for Community payments. What's the correct way to request seller onboarding? Details:- 2FA is enabled on the account- Publishing from the desktop app- US-based LLC, so within Stripe's supported countries- The plugin is complete and the publish draft is ready to submit as soon as pricing unlocks- The plugin is in my personal drafts (not a team/org), publishing as an Individual creator Thank you!

How to fix the “Live preview failed” issue in Figma Make? I did the troubleshoot and immediate fixes available in the internet like: refreshing the page, duplicating the page, opening in different browsers. It is still working properly on March 13, 2026 but the problem started on March 16, 2026

Hi everyone,I’m experiencing a very frustrating issue with the html.to.design (by divRIOTS) plugin and would really appreciate any help.Here is my situation:I have been charged $18/month (most recent receipt: Apr 7, 2026 – May 7, 2026, Receipt [PII removed 2026/04/13 - AB]) The payment is processed via Stripe However, inside Figma: The plugin shows that I am NOT a paid user I do not see any active subscription under my account settings I tried to cancel: Checked Figma → Settings → Community → no subscription listed Opened Stripe receipt page → no “Manage subscription” or cancel option So currently: ❌ I am being charged ❌ I cannot cancel ❌ The plugin doesn’t even recognize me as subscribed This seems like a billing/account mismatch issue between Stripe and Figma/plugin.My account email: [PII removed 2026/04/13 - AB]What I need help with:How can I immediately cancel this subscription? Why is the plugin not recognizing my paid status? Is there a way to force unlink or reset the bill

Hi Figma Support,I hope you're doing well.I will be starting my Master's degree later this month, and I was wondering if it is possible to convert my existing Figma account to a Student account instead of creating a new one.I'd like to keep my current account, as it already contains my files and projects. If this is possible, could you please let me know the steps required? I'm happy to provide my student ID, admission letter, or any other documents needed to verify my student status.Thank you very much for your time and assistance. I look forward to hearing from you.Best regards,Hoa Pham

Every team seems to have one workflow that makes collaboration harder than it needs to be. What's the one habit you wish, designers would stop doing in Figma?

Is it possible to apply multiple presets to one path in motion? I tried applying "Draw" & "Erase" but only one works. Can anyone help? 

We’ve built several animations in Figma Motion to embed on our website as animated SVGs. We’ve built this into our front-end system.Up until a few days ago, the SVG output would respect the timeline setting for looping (play once vs repeat).Suddenly when we export, it is animating the SVG so that it loops indefinitely - ignoring the timeline setting.Is this a bug?

Hello, I’ve tried every solution I could find so far, but I still haven’t been able to implement local fonts in Figma Make.I would like to use fonts such as Inter from locally hosted font files instead of loading them from Google Fonts. I also need to use custom fonts that are not available on Google Fonts.Unfortunately, none of the approaches I’ve tried have worked. Could you please explain whether local and custom fonts are currently supported in Figma Make and, if so, what the correct implementation process is? This is particularly important to me because, without a reliable way to host fonts locally, I cannot confidently use Figma Make for projects intended for the EU.

Any one know how to response from the team submitted a ticket 10 days ago an received not type of response besides the automated email.

Hey everyone, I hope you're all doing great.Recently, I tried to get the Figma Student Plan, but while filling out the verification form, I couldn't find my country (Tunisia) in the dropdown list.Is there another way or an alternative step to apply for the student plan in this case? I would really appreciate any help. Thank you!

Hey! I have a small but annoying problem. I recently created a new component with Slot, Instance swap property and preferred values. When I use the component preferred values don’t appear by default for some reason. It worked correctly for components I created some time ago, but doesn’t work anymore—you always need to switch the filter.Link to doc where it says that preferred values should be shown by default: https://help.figma.com/hc/en-us/articles/5579474826519-Explore-component-properties#preferredDoes anybody noticed the same problem? Or do I do anything wrong? Instance swap setup with preferred values: Choose instance dialog with filter Created in this file applied by default: 

매월 7월 3일 청구서가 날라오는데, 작년에 이 계정의 요금제를 해제하는 문의를 드렸습니다.해제가 완료되었다고 연락을 받았는데 오늘 이메일 알림이 와서 보니, 계속해서 청구가 되어서 문의합니다. 사용할 의사가 없습니다. 환불을 하려고 하니 사이트가 어렵게 되어있어 문의를 드립니다. 어떻게 환불처리가 될까요? 다음달은 무료로 사용할 수 있도록 다운그레이드를 했습니다만, 금일 결제된 금액을 환불받고 싶습니다. 읽어주셔서 감사합니다. 답변 기다리겠습니다. 

So with the recently release of Figma, I am not able to select my library for make. It by defaults selects a ui kit where in i don’t have a kit created. Is there a way to select the library again like previously?

I want a monthly billing, but there is no menu.

Hi I had an automatic upgrade to full seat without consent while I only intentionally subscribed to collab seat and only used Figjam boardso why the automatic upgrade took place?!! my initial subscription invoice number was VJLAYYEK-0001 and you can clearly see that I paid for the collab seat on professional plan