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I purchased Tequila Sunrise from YouWorkForThem — both the desktop font and the WebFonts package. I used the desktop font to design my site in Figma, then published it via Figma Sites.When I go to the Fonts section to upload the missing font, I get the error: "Files don't match font, check files and try again." I'm certain the WOFF/WOFF2 files I'm uploading correspond to the same typeface I used in the design.I'm unsure whether this is a naming mismatch in the webfont files themselves (e.g., the internal font-family name not matching what Figma expects) or a bug/limitation on Figma's side. On most other web-building platforms, this would be straightforward — you'd just map the uploaded webfont to the one used in the design.Has anyone encountered this? Any workarounds?

I’ve reached out to the Figma sales department, by filling out their online form, at least twice over the last two weeks but have not heard back from them. Anyone know the best way to get in touch with them? Thanks,Lenny

Hello!My name is Karen Amodio, reaching out from Pensa. I applied on behalf of my company to be a speaker at Config and I haven’t received any updates about the status of our application. I know you were reaching out to all participants by March 13th, so I wanted to follow up.Looking forward to hearing from you!Regards,Karen Amodio

Hey everybody,I’m reporting an issue regarding image rendering within a shared design file in our team workspace. My Problem:One of my students is seeing some images completely pixelated/scrumbled, while others render correctly. The rest of the team sees everything perfectly. I have attached a screenshot from the student’s screen for reference.  Step to reproduce the issue / other detail:User environment: the student is using Figma Desktop App on Windows v.126.1.4File: Could you please help us understand if this is a local cache issue, a memory limit problem or something related to how the assets are being downsampled?Thanks in advance for your help! All the bestAlessandro

Alguém sabe dizer quanto tempo o Figma demora pra reconhecer um pagamento? Tenho uma entrega hoje e fui pega de surpresa com o fim dos créditos. Does anyone know how long it takes Figma to recognize a payment? I have a delivery today and I was caught off guard when my credits ran out.sos

I currently have limited access to my own team, but need to expand my permissions. Unfortunately, I can’t seem to find out which account on our team is listed as Admin.Is there any way to find this for myself?

While building a site in the new Figma Site, I ran into a typography issue:When I use a typography variable with different font sizes for Desktop, Tablet, and Mobile, the correct value shows only if I apply the variable directly to the text layer.But if I use the same variable inside a text style, the published site doesn’t respond to modes — it just shows the default (Desktop) size, even on smaller viewports.This seems like a limitation or bug in how Figma Site handles mode-based variables inside styles.Would love to know if this is expected behaviour or still under development. Happy to share screenshots or a test file if helpful.Thanks!

Dear Figma Support Team,I hope you are doing well.My account [redacted by forum moderator to remove PII] was suspended without any prior notice. I am a monthly subscriber and have been paying the subscription fee regularly.I would appreciate clarification on the reason and guidance on how to resolve this.Thank you for your help. Best regards,Tina

Unable to use figma make i have a full seat paln but it showing now a ai credit limit but when i go in credit section it show no enforcement of credit limit on full seats. i have two more account with same plan they are working well but this account show ai credit limit and am unable to use figma make 

When running a prototype in the Figma design file, the prototype sometimes launches from unrelated pages instead of the intended starting frame.Steps to reproduce: Open the Figma design file. Click Present / Play Prototype. Expect the prototype to start from the configured starting frame. Actual result:Instead of starting from the intended frame, the prototype repeatedly opens the same two unrelated pages/frames. The correct prototype flow cannot be accessed while this occurs.Expected result:The prototype should launch from the defined starting frame and follow the configured interactions.Workaround:Closing the file and reopening it temporarily resolves the issue, after which the prototype behaves normally. However, the issue reappears intermittently during later sessions. 

모든 모델들이 아래와같이 에러가 나오는데, 해결 할 방법이 있나요?1번 사진에 프롬프트에 명령을 하면 채팅 기록 요약 중 이라는 문구만 오래 나타나다가2번 사진처럼 오류가 발생합니다.다른 프로젝트에서는 프롬프트가 정상적으로 작동합니다. 

I’m on an Education plan, team admin, but my seat is locked and I can’t assign a Full seat. I need Full seat access to publish a team library for Figma Make. 

My setup: Figma components (some with nested components) defined centrally in shared library filefigma component fonts set to font styles defined in same shared library, some of which are driven by figma variables defined in same shared library.  Others are not, so the variables themselves do not seem to be a prerequisite for the figma bug.Page layout file uses components from shared library, which appear correctly with their fonts and styles when first added from Assets. Intermittently, we are finding that multiple figma users in our same company are seeing different font values from one another when selecting the exact same text layer.It is not clear if this is a factor of users opening/closing the file and fonts getting substituted or just a bug with nested components and/or shared library font styles.  The problem is so sporadic I have yet to be able to fix or resolve.Being unable to rely on figma to communicate the sam

Last approved widget was about 14 days ago. Wonder if there is any change to the review process. Thanks!

Nested component layers rename, which resets applied styles like color.I recorded a Loom to make it easier to understand. 

Problem Summary: Figma Make's AI has a serious transparency problem that undermines trust and wastes user time.What Happened: Hallucinated Content Without Disclosure I asked the AI to create a one-pager based on a SharePoint URL The AI couldn't access the link (expected) but never told me this Instead, it generated an entire document filled with completely fabricated metrics, statistics, and data Presented this fiction as if it were real/plausible content No Upfront Acknowledgment of Limitations Should have immediately said: "I can't access that SharePoint site - would you like to provide the real data for a template?" Instead, proceeded silently with made-up content (200+ touchpoints, $2.4M savings, 450% ROI, etc.) False Commitments When called out, AI co

So I find that i am constantly losing slides due to super easy delete slide action (just clicking on delete or backspace will remove a whole slide when nothing is selected)compared to any other slides editor this is a problem I found only on Figma slides. what do you guys think? anyone else is having the same issue? 

My MCP will disconnect when I switch tab in figma Mac Client.

Hey Figma Community, I have been working on a big project, and creating it using Figma Make; with the full professional seat. there are a total of 1809 versions created on it right now, but I am stuck with this “Too many prompts, try again soon” message, in every figma make file, either creating from scratch or the same file. What could be the potential fix for this? Please LMK.Thanks. 

HiNew to Figma.  Want to redesign my website.  Have a few html and pdf mock ups.  Want to import into Figma to edit. Any tips/suggestions? ThanksPaul

Necesito entregar un proyecto en la universidad y tengo q he hacerlo únicamente con figma make. Se me han acabado los créditos y me gustaría saber si puedo obtener más.

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?

I’m updating a shared design library to add slots. I previously had placeholder “slots” that I’m now replacing with the new/actual slots feature. When I replace the placeholder with a slot, the publishing menu is not triggering a change to enable me to publish the library updates.I’ve tried changing other parts of the same component to trigger a change (e.g., add new lines of text, change font size/weight), but nothing seems to trigger a change. I made updates to another component in the library and it did trigger a change, however, my previous changes are not reflected in this update, so I still cannot publish the slot changes I made (which is my goal). I’ve tried reloading tabs multiple times as well, but nada.See video for more context:   

I have some linking issues that I need help with. I have a paragraph of text and within that paragraph I have highlighted some text to make links to external web pages. Some links work fine because they are only on 1 line, but the other links that span multiple lines of text only work on the first line/row of text when exported to PDF. The other rows beyond the first row do not export as links, but are still underlined like a link would be. They look and work fine in Figma, but lose the link on second and third rows when exported to PDF. I’ve even tried making each row its own link and that doesn’t work either.Odd thing is that exporting the file last week worked just fine with these multiline links but now they don’t work. I don’t recall doing any updates to Figma, but could have been one of those “update on next launch” things that happened. Hopefully this makes sense and that someone else has seen this before. Thanks in advance for any help.

I have a Figma Make prototype that keeps freezing in Figma Make. It loads but when you start clicking things won’t work in the Mac app or the Browser. But the published version works fine in the browser. I also keep getting the same 3 warnings and the Fix for me button over and over. I checked the console log in the browser and it mentioned something about too many react calls being loggedI put the console results into Make and had it look at them and this is what it returned Here's what's happening and the recommended solution:The Statsig library (used by Figma internally for analytics) is stuck in an infinite retry loop because it can't initialize properly in the Figma Make preview environment. Every second it logs "Statsig is not ready to log exposures, will retry in 1 seconds" and queues another retry, eventually creating thousands of pending callbacks that lock up the browser.Immediate workaround: