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Hi everyone,I’m posting here because I’m very worried about an unexpected billing issue and would appreciate any help from the Figma team or the community.I was unexpectedly charged $416.55 USD for a Figma Professional team monthly subscription. I did not intend to maintain a paid Professional team subscription with multiple paid seats, and this was not the paid plan structure I intended to use.I was not clearly informed or given a clear prior notice that charges would be applied per paid seat, and I did not knowingly intend to activate multiple paid seats on my team. I did not expect multiple paid seats to be active on my team or to be charged this amount at once.As soon as I noticed the charge, I immediately canceled the Professional plan and reduced the paid seats to prevent any future charges.I am a university student in Korea, and this unexpected charge is nearly half of my monthly living expenses. It has become a very significant financial bu

Hi Good day,My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.Please help. 

Hi everyone,I’m a bit confused about a recent charge and hoping someone from the Figma team (or the community) can clarifyI cancelled my full seat subscription before the renewal date, and my team is now on the Viewer (free) plan. I also no longer have access to billing settings or any paid features.However, on April 27, I received an invoice and noticed an automatic payment attempt from Figma.This doesn’t make sense to me because:• I cancelled the subscription in advance  • the account is already on the free plan and i had only 500 free ai credits with a limit of 150 credits per day• I didn’t add any seats  • since i changed my seat from full seat to viewer I haven’t used any paid features and undoubtedly i didn’t had them at all • I don’t believe I have any outstanding balance  Could someone please help clarify:1) why my subscription was not cancelled  even after multiple attempts, and even if i received an ema

Hi! :) I submitted my Figma plugin Tokenry about 17 days ago, and it’s still in review. Just wanted to check if this is expected, or if there might be something wrong on my end. Plugin link:https://www.figma.com/community/plugin/1612136415712068154/tokenry It’s a design token generator that helps create variables, semantic tokens, and dev-ready structures in Figma. I haven’t received any feedback or requests for changes so far, so I’m a bit unsure if:  it’s just a long queue or if something might be blocking the review  Has anyone experienced similar wait times recently? And is there anything I should do (or check) while waiting? Really appreciate any insight 🙏

I have encountered an issue which is quite annoying. Sometimes instances in the design disappear. It usually happens with nested components but the annoying thing is that it is hard to predict when and how that would happen which makes it hard to find a solution to address the problem.As of today I have found, through some comments in the Figma forum, a temp solution which works arbitrarily: click on “Regenerate all instances (slow)” option in the cmd+k panel.Is there something else that can be done?Can Figma address the problem? The big issue there is that collaborators/stakeholders who do not have edit permissions on the files cannot execute the action to regenerate instances so they see half empty frames and cannot do anything about this.

Wondering if anyone else is seeing this or if it might be a bug?When I use the “T” hotkey to enter text, it used to switch back to the move/selection cursor if I clicked elsewhere on the canvas. Now it stays stuck on the text tool, so clicking off doesn’t exit it, and even pressing “V” just types a “v” into the text field instead of switching back to the cursor. I have to manually click on the move/selection tool to switch back. I’ve tried updating and hard restarting my computer, but no luck. This does not occur on the web version. It is very disruptive to my workflow and would appreciate any help.

Hi support team,I am unable to publish a FigJam widget that I developed. I had removed two-factor authentication, then re-enabled it after being prompted last week. Despite confirming that two-factor authentication is enabled and signing in with email and password (not SSO), I’m still receive the error when trying to publish the widget: 'We detected a change to your account details. Please contact support@figma.com to proceed.' I also tried resetting their password, but the issue persists.I had reached out to support multiple times via email but still haven’t heard back from them. My case number is 1868812. Could someone from the Figma team please help me verify my account and remove this restriction so I can continue publishing? Thank you!

When trying to use an arrow from an element to its closest, arrow would ignore it and connect to the next one instead.   

Hi, After I submitted my plugin, I unpublished and published it again  but i haven’t received any mail but the status is showing in review .Also there is no way for me to know the status of the review of my plugin.So I was wondering if someone could help me figure out how to track the progress of the plugin review process. My plugin is here: Export to ExodeUI Thanks

Figma doesn’t allow you to bind variables at the component source level, and you can bind only at the instance. This breaks down in real use cases where components require unique variant configurations that can’t be predetermined at the variable level. That limitation makes modes ineffective for true desktop-to-mobile automation. In such cases, you need to change the variant and change the mode to get a true platform conversion. Is there a suggested workaround?

Text weirdly breaks within words when scaling a textfield. It’s plain text with no editing or line breaks, however text breaks within words or lines.Anyone else having this problem?

Hello Figma Support team, I’m experiencing an issue where I’m repeatedly asked to complete a captcha while using Figma, even during very minimal activity. Yesterday I exported several files from my account as a precaution before my Education plan expired. Since then, Figma has started triggering captchas very frequently. Today, even exporting a single frame causes a captcha challenge. I’ve already tried the following: restarting the app and logging out/in switching networks (Wi-Fi and mobile data) using the desktop app and browser (including mobile) However, the issue persists. Could you please check if my account or IP has been flagged by mistake and help remove this restriction? This is affecting my normal workflow quite a bit. Thank you in advance for your help! Best regards,Yulia

My team has noticed an issue with slots: we’ve created structural (private) components that we want to set as a preferred instance in a component’s slot. However, since those structural components aren’t published, designers will not be able to see them or use them as a preferred instance. For example: Structural component: single radio button optionMain component: Radio button group, with slot to add additional radio button options I’m able to set the preferred instance of the main component’s slot to use the structural component. However, when you try to use the component in an actual file it doesn’t work. You can’t see the structural component as a preferred instance since it’s not published.  Is there a way around this? We have a number of structural component

Hey all,I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.What’s happening: Double-click and “Enter” don’t let me edit text—not in place, not in the side panel. Typography controls (font, size, etc.) are greyed out for every text layer I select. I can move/resize elements, change color, and create new shapes just fine. This started suddenly, across both Figma browser and desktop app. What I’ve already tried: Checked layer is NOT locked, not a component, and not a nested/grouped selection. Checked on different pages, old files, new files—issue persists everywhere. Created a totally new Figma file—still can’t edit any text, not even “Inter” font. Swapped between browser

Hello,I recently noticed that I was charged $124.47 on my Figma invoice, and I was quite surprised by the amount.I wasn’t aware that adding or having multiple seats would increase the billing this way, and I couldn’t clearly see this information while using the product. I only intended to use Figma with two people, but it seems that additional seats were activated without me realizing the cost impact.As soon as I noticed this, I reduced the number of seats.Would it be possible to review this charge and provide a partial refund or credit for the extra seats that were added unintentionally?Thank you for your understanding.

When I use the AI functionality to translate the slide deck - the entire formatting of the original text style get’s lost. The fonts turn our really big and the entire layout collapses because of this. 

Is there any way in Figma where we can lock the design project for further updates. Currently the engineers starts consuming the Figma designs but there is a possibility that UX team updates the designs/colors etc which will impact engineering work.Figma also do not have the change log to verify the past designs. So I am looking for a locking mechanism for save development.

My company’s Figma account was suspended and we've been reaching out to our account manager to resolve but no one is responding. This is a major problem as many of our teams are blocked from doing their work. We’re working towards a major presentation tomorrow and this poses a significant risk.

Missing Auto layout panel & layers icon type in one specific user. It seems like some kind of bug  

Hey ​@Celine_ ,First of all, thank you for reaching out to me.I would like to let you know that my Figma account is still suspended when I try to log in via Google. Kindly restore it as soon as possible, as there are many important files in the account.Ticket ID: #1871351Regards,Pixel

ISSUE RESOLVEDH̶i̶ ̶F̶i̶g̶m̶a̶.̶ ̶F̶i̶g̶m̶a̶ ̶h̶a̶s̶ ̶r̶e̶c̶e̶n̶t̶l̶y̶ ̶m̶o̶v̶e̶d̶ ̶t̶h̶e̶ ̶i̶P̶h̶o̶n̶e̶ ̶1̶3̶ ̶M̶i̶n̶i̶ ̶a̶r̶t̶b̶o̶a̶r̶d̶ ̶(̶a̶l̶o̶n̶g̶ ̶w̶i̶t̶h̶ ̶o̶t̶h̶e̶r̶s̶)̶ ̶o̶u̶t̶ ̶o̶f̶ ̶t̶h̶e̶ ̶m̶a̶i̶n̶ ̶l̶i̶s̶t̶ ̶o̶f̶ ̶d̶e̶v̶i̶c̶e̶s̶ ̶a̶n̶d̶ ̶i̶n̶t̶o̶ ̶a̶ ̶s̶e̶c̶t̶i̶o̶n̶ ̶a̶t̶ ̶t̶h̶e̶ ̶b̶o̶t̶t̶o̶m̶ ̶o̶f̶ ̶t̶h̶e̶ ̶f̶u̶l̶l̶ ̶l̶i̶s̶t̶.̶ ̶A̶s̶ ̶a̶ ̶r̶e̶s̶u̶l̶t̶,̶ ̶t̶h̶e̶r̶e̶'̶s̶ ̶a̶ ̶b̶u̶g̶ ̶w̶h̶e̶r̶e̶ ̶i̶t̶ ̶d̶o̶e̶s̶n̶'̶t̶ ̶t̶r̶e̶a̶t̶ ̶t̶h̶e̶ ̶d̶e̶v̶i̶c̶e̶s̶ ̶a̶s̶ ̶a̶ ̶m̶o̶b̶i̶l̶e̶ ̶d̶e̶v̶i̶c̶e̶,̶ ̶s̶o̶ ̶t̶h̶e̶ ̶a̶c̶t̶i̶o̶n̶s̶ ̶i̶n̶ ̶p̶r̶o̶t̶o̶t̶y̶p̶e̶ ̶a̶r̶e̶ ̶t̶h̶i̶n̶g̶s̶ ̶l̶i̶k̶e̶ ̶'̶O̶n̶ ̶c̶l̶i̶c̶k̶'̶ ̶i̶n̶s̶t̶e̶a̶d̶ ̶o̶f̶ ̶'̶O̶n̶ ̶t̶a̶p̶'̶.̶ ̶C̶o̶u̶l̶d̶ ̶y̶o̶u̶ ̶p̶l̶e̶a̶s̶e̶ ̶r̶e̶s̶o̶l̶v̶e̶ ̶t̶h̶i̶s̶?̶ ̶T̶h̶a̶n̶k̶s̶.̶

Hey Figma team,I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’.However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is:We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and bor

I have been waiting to upgrade to the newest version of Figma UI. I have signed into Figma on a number of browsers. My colleagues have all been upgraded. Its now a year since the UI upgrade and I am going round in circles in an attempt to upgrade. What do I do?

Hi everyone,I’m currently working with Figma Sites and I’m trying to find the best workflow for client presentations and feedback.When I share a prototype from a regular Figma Design file, the client can: view the project in preview/prototype mode navigate through the pages leave comments directly on the design However, when I use Figma Sites, I’m a bit confused about the sharing workflow.My questions are: Is there a way to share a Figma Sites project with a client so they can view it in preview mode without needing the published .figma.site link? Or is publishing the site currently the only way for clients to experience the project like a real website? Also, from what I understand: when sharing the published Figma Sites link, the client cannot leave comments directly on the live/preview experience wh

Hi Figma Support Team,I am writing to formally request a FULL REFUND of $22.00 USD for Invoice ID: in_1TR3TelvcqWR3dFDniO8soFm, which was charged on today.This charge was ENTIRELY UNINTENDED. I have already manually cancelled the subscription to prevent any further billing, and I have not used any Professional features during this billing cycle.Please process the refund immediately and provide a written confirmation that:1. The $22.00 USD will be credited back to my original payment method.2. My subscription has been successfully terminated and I will NOT be billed again in the future.I look forward to your prompt confirmation of this refund.Regards,Kate