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Hey Fig Make Team,Last week, I was able to upload PNG files to use with Fig Make and it is not telling me that I can’t.This seems like a BUG to me.Here is what Fig Make suggest I send you in the report: Bug Report Summary:Issue: Images uploaded via the "+" → "Add images and files" button are not generating accessible figma:asset/... identifiers for the AI assistant Previous behavior: This upload method worked correctly in the past (as recently as a week ago) Current behavior: Uploaded images show as /* image omitted from history */ and the AI cannot access the asset identifiers Impact: Users cannot update their apps with newly uploaded images through chat

Hello. My AI Make has stopped working in my current project for no apparent reason. Every time I run a command, I get this message: “An error has occurred. Request ID: 3****************”Is there any explanation for this, please? I'm stuck.

I logged into Figma with my Google account, which was initially [redacted by moderator to remove personal information]. Later, I updated my Google account to [redacted by moderator to remove personal information]​​​​​​​. My previous account became my secondary email address and cannot be changed. Now, all my previous files are gone when I log in with Google. Can you help me recover my old files? I can provide all necessary proof.[redacted by moderator to remove personal information]​​​​​​​

Bonjour,Je rencontre un problème concernant la propriété d’un fichier Figma et je ne sais pas comment le résoudre.Contexte :J’ai créé un fichier dans le cadre d’une mission freelance pour un client.Le fichier a été partagé avec l’équipe de développement ainsi qu’avec le client, avec des droits de modification afin qu’ils puissent travailler de manière autonome.À la fin de la mission, je me suis retirée du projet et je ne conservais qu’un accès en consultation.Récemment, le client m’a informée qu’il ne pouvait plus accéder au fichier. Après vérification, je constate que je n’y ai plus accès non plus : Figma me demande désormais de faire une demande d’autorisation, alors que j’y avais encore accès récemment.Le fichier se trouvait initialement dans les Drafts (brouillons) du compte créateur.Or, l’adresse email associée à ce compte n’est plus active aujourd’hui.Situation actuelle : Le client n’a plus accès

Hi,  I am using figma pofessional plan since more than 1 year. Whenever i contact the team to extend buffer time after finising my exact billing date, they always help me.  And this time, again i have sent email to them to help me to increase buffer time and still waiting for them to response, support ticket : 1773195 . My team will start work after next 3 hours and my plan is locked now, and lets see if they can help me to reactived and extend the buffer time.  I am waiting for support team to response.   

Would be possible to display the variable mode value instead of its default value on the previews? Type size and line height values by the side of the type style nameOn my current project, the typography scale changes depending on the device size.I have set up 3 modes: Mobile, Tablet and Desktop. Using the Small type style as example. Its 12px on Mobile (default value), 13 on Tablet and 14 on Desktop.But when I use it inside a frame that is on the Desktop mode, it still displays the default value even though it is rendered correctly at 14px. Variable size value not updated to its modeIts a

Hello,I wanted to ask about access to Figma AI (the sparkle icon) in my account. Since the day I created my account, I have never seen the Figma AI sparkle icon in my interface. However, one of my friends—who also has a free account—already has access to it.Could you please check if there is any issue with my account or if my account is not included in the rollout yet? I would really appreciate it if you could enable access for my account if possible.Thank you for your help.

Hello,I’ve written to Figma’s Product Support team but received no answer. We are currently experiencing ongoing issues with faculty access to our institutional Education Team, which is now affecting our ability to properly run the UI module of our diploma programme.At the beginning of the academic year, some external lecturers were able to access the Education plan without any issues. However, this is no longer working.We understand that external email addresses cannot be granted access to an institutional Education Team linked to a university domain. That said, we are now facing a second issue:Several lecturers who already have an active institutional account are unable to obtain Faculty verification within Figma Education, even after:– Activating their university account (email and intranet access)– Logging into the university system prior to accessing Figma (SSO)– Applying for Education access using their edu.es address– Submi

"I have been trying to verify my student status to get the Figma Professional plan for days. I kept getting an error during data verification, and now I am locked out with a 'too many attempts' error. It is my right to access these resources as a student, so I would really appreciate your help in resolving this."

I would like to inquire about my eligibility for the Figma Education Plan. I am currently enrolled as a student in a university and are currently logged in to Figma with my university account email. I am also ready to provide more information if needed. I tried signing up using the SheerID verification, but it keeps getting rejected with no clear reason why. I have also contacted their support team about this, and their reply is just this message with no further instructions: "We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed." Moreover, after the above email, I am no longer able to submit another application. Their system just shows the message: "Verification Limit Exceeded"."We're glad you're

Dear Figma Support, I deleted my teams and clicked "Send restore email" many times, but I have NOT received any restore email in my inbox, spam, trash, promotions, or any other folders. I have checked everything and the email is missing. My account email: [redacted by moderator to remove personal information]I have 3 teams deleted, around Feb 28 or Mar 2, 2026.I am the owner of these teams and need to restore all of them and all files inside. Please manually restore my teams for me. Thank you very much. Best regards, [redacted by moderator to remove personal information]

I have some linking issues that I need help with. I have a paragraph of text and within that paragraph I have highlighted some text to make links to external web pages. Some links work fine because they are only on 1 line, but the other links that span multiple lines of text only work on the first line/row of text when exported to PDF. The other rows beyond the first row do not export as links, but are still underlined like a link would be. They look and work fine in Figma, but lose the link on second and third rows when exported to PDF. I’ve even tried making each row its own link and that doesn’t work either.Odd thing is that exporting the file last week worked just fine with these multiline links but now they don’t work. I don’t recall doing any updates to Figma, but could have been one of those “update on next launch” things that happened. Hopefully this makes sense and that someone else has seen this before. And thanks in advance for any help.

summarize stickies is not working right now. Cluster by topic is working but it’s not very good :/ Lots of stickies getting dropped. But summarize just does nothing. 

Hello there, I have been creating a Figma Make project and before everything was working fine. But now my project does not connect with my original Supabase project. Although even in Make file settings it shows the project is connected to a Supabase account. And that too the correct project. The displaying project is mine, but in code it is an unusual Supabase project name entered.When i try to change that, Figma Make prompts that this action is controlled by Figma and cannot be changed.

I edited the Figma Make prototype using the Point and Edit tool to change the background color. I changed it, but upon refreshing the prototype, the old color appears. How to save the change made using the Point and Edit tool, especially in the case of changing the background color? 

Hello Figma Support Team, I am facing an issue with one of our company’s Figma accounts and I need your assistance. This account was previously managed by a developer who worked at our company, but he has since left. Currently, I am unable to change the email address associated with the account. Whenever I try to change the password, the system indicates that the password is incorrect. The only way I can access the account is by signing in using “Continue with Google” with the same email. Additionally, when I attempt to change the password, disable security settings, or make any account changes, I am asked to enter the current password, which is always rejected as incorrect. I kindly request your help to:  Remove or reset any existing security restrictions on the account Assist me in changing the email address to a new company-controlled email

My team is looking at ways of better integrating our DS in Figma with Figma’s MCP server, and Figma’s Code Connect feature, specifically.We don’t currently have an organization or enterprise plan, so I was hoping someone who has the knowledge—whether as a Figma team member or an org/enterprise user—might be able to answer this question:In Figma’s Code Connect Feature, can you map a Figma component to a directory in your codebase?  Or does it have to map to a specific file (e.g. could we map a `Button` component to `/DS/Primitives/Button/`, or do we have to map it a specific file like `/DS/Primitives/Button.tsx` or `/DS/Primitives/Button/index.tsx`?Thanks!

Hi!I’m having an issue with colours not displaying correctly when I use the desktop app on my second monitor.I have my laptop (Dell XPS 15, Windows 11) extended to a monitor (ViewSonic VX3211-2K-mhd). On my laptop there are no problems but when I move the window to the second monitor, the entire app doesn’t display colours properly. This seems to be happening only with the Figma desktop app- all other apps I’ve checked show the correct colour profile, including Figma in the browser. You can also see below that when I screenshot the window, the colours are still altered.Laptop screen - Correct coloursMonitor screen - Colours on canvas and interface displaying incor

Figma keeps charging me more.I subscribe to the $5 plan, but it constantly gets upgraded to $15!

Hi Team,I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” Please help me with this.

I am working on a Macbook Pro 14 inch running on macOS Tahoe 26.1When I try to open my Figma desktop app through my doc I get this pop up and the app will not open:I then try to open the app through my Finder > Applications folder but I get the same error pop up. I am able to access my Figma files through my browser but when I try to open a file through the desktop app nothing happens and this pop up appears again. I uninstalled the desktop app from my computer and reinstalled it which allowed me to open my desktop app, but after closing the desktop app and then trying to open it again this pop up appeared and it seems the only way I am able to get the desktop app running again is to do the uninstall/reinstall method.

Hello Figma Support Team,I canceled my Pro plan earlier today. My account is now showing as a Starter plan, and I no longer have access to Pro features. However, I was charged $15.96 on February 24 at 23:08 (KST).Since I have been charged but do not have access to Pro features, this appears to be a billing or system error. Please review my account and issue a refund as soon as possible.

I can't open the built-in plugins that are in the "Plugins and widgets" tab. I checked both on the web version and on the desktop, the same thing, although the figure is updated automatically. I use the free version, everything was always fine.

Hello, I’ve been working on my online clothing store catalog (view-only, no add-to-cart or payment options) on Figma Sites for the past few weeks, and it’s now in the final phase. I’ve published the website, and everything works perfectly except for the product images. Here is the link to my prototype: https://akaipieces.com. For now, only the NEW IN button works. When you click NEW IN, a list of products appears. If you select a product, everything works fine. However, when you go back to the product list and choose another item, the images don’t load the first time. They only appear after refreshing the page. This happens with every subsequent product. I’m using the CMS system to manage information for 25 products. Has anyone experienced this issue before? I’ve tried everything I can think of, but the bug is still there. Thank you very much for your help!

I signed up for Figma using my school-issued email address and have attempted the student verification process twice. Unfortunately, both attempts were unsuccessful(I don’t know why.. I submitted my school ID photo), and now I receive a message saying that I have exceeded the verification attempt limit. I contacted SheerID for assistance, but they informed me that they are unable to help further. Therefore, I am reaching out here to request direct support from the Figma team. Could you please reset my verification attempts so I can submit the correct documents? If that is not possible, may I try the student verification again using a different email address that is not my school email?