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My org is considering purchasing additional AI credits to pilot in a pay-as-you-go purchase. We have multiple cost centers in the org and need a way to create separate pools of credits for each cost center to manage. Is there a way to do that in the admin controls, maybe by user group? Having all additional AI credits in a company-wide pool doesn’t allow us to manage who and how much they can use.I do see how to restrict individual users from accessing the pool (in help center doc but not in my admin panel yet), but I don’t see a way to set a ceiling for how many credits an individual can use from the extra pool. Is that possible? 

Dear Figma,I’m currently facing an issue with Figma access and need help urgently.My lecturer shared a Figma file, but I can’t edit it because Figma requires me to verify my student status. I tried to complete the verification process, but it keeps showing this error message:“Verification limit exceeded.”Because of this, I’m unable to access the file properly and continue my work.I’ve already: Tried verifying again Logged out and logged back in Checked that my student email is correct Has anyone experienced this before, or does anyone know how to fix this issue quickly?Is there another way my lecturer can grant edit access without student verification?Any help would be greatly appreciated. Thank you!

I request to close an unpaid invoice as we no longer are using the plan for the invoice period. I was only hours late to downgrade my plan, it still shows that I need to pay for This month that is April but I don’t wish to as I have not used Figma for this month at all and won’t use it further. I have cancelled the subscription and also removed any seat assignments for the plan. No credits use or other usage of the plan have been done for this period of the invoice. Please help out for this issue by closing or voiding our invoice.Could a Figma Support Specialist please help with this issue and guide what to do here?Thankyou

When I changed my password, it didn't automatically log out of the account, the old password was still available, and when I logged in with the new password, it showed me a password error and told me after a few times that You've made too many recent attempts. Please tryagain later.

Hey team,This issue started last week. At first, it only happened when I tried to add a comment (whether typing or pasting text), and I assumed it would resolve itself. However, yesterday it also started happening when I tried to upload images, and now it’s affecting various actions randomly.This is happening on the Windows app, and it occurs across all documents (they open fine on desktop, but the issue persists in the app).I’ve already tried all the suggested troubleshooting steps—disabling multicursor, clearing cache, and everything the bot recommended—but nothing has worked. I also opened a support case yesterday and haven’t heard back from the Figma team yet.This is significantly impacting my work, as I’m losing hours each day dealing with it.Has anyone experienced something similar or have suggestions on what I could try next?

Hi Team,Multiple users are facing issues with the Figma desktop application. After logging in successfully on the web version, when they try to open Figma on the desktop app, it prompts them to log in via a browser again. Even after logging in multiple times, the same issue persists.I have attached screenshots for your reference. Please look into this on a priority basis, as deliverables are getting delayed and this is impacting the work of multiple users.Thank you.

I woke up this morning to find that all my design system’s variables have been duplicated (automatically not manually by a user overnight), and that these duplications are showing grayed out and I can’t delete them. I have tried restarting & refreshing. I have tried/searched for ghost variables used in the design system file and in all attached files (results came back as 0 exist). I am hoping someone can help me understand why this is happening and how to resolve it. In the attached image you can see all my variable collections, and then the greyed out duplicated ones of each collection below it. I have no option to delete the greyed out version, and when I try deleting one of the editable collection It doesn’t change the status of the greyed out one.  

Hello Figma Support,we are currently planning a cleanup of our Figma organization and would like to clarify some capabilities:Is there reporting for inactive teams/projects, missing owners, or specific file names (e.g. “Untitled”)? Are bulk actions supported (delete, move, export files)? Can admins access or manage personal drafts, especially from deactivated users? What is the recommended process for transferring files during user offboarding? Is there a way to centrally review permissions (e.g. “Everyone can edit”)? Can we get an overview of guest users and their access? Does the API support reporting or automation for cleanup tasks?Any best practices for large-scale organization cleanup would also be appreciated.

Couldn't load Make. Try checking your network connection or refreshing the page. (M2)

Is the User Groups feature unavailable for education plan?

Can you please help check the status of it?

Hi everyone,I wanted to share a situation I ran into and ask if anyone has had a similar experience or managed to get a refund.Our team has been on the Professional plan with 1 Full seat ($20/month). On March 12, I added 7 team members to our workspace intending to give them view/comment access only. I didn't realize that adding members defaults to Full seat (Editor) permission, which triggers billing at $20/seat per month.As a result, we were charged:- Prorated Full seats (Mar 12 - Apr 10, 7 seats): $149.68- Full seats (Apr 10 - May 10, 7 seats): $140.00- Total unexpected charge: $289.68Most of the 7 members never actually used Figma during this period. As soon as I identified the issue, I downgraded all of them back to Viewer on April 10.I've already reached out to Figma support requesting a refund, but I understand this may fall outside their standard policy. Has anyone successfully received a refund or account credit in a simi

When I am using Obsidian and paste in a markdown table, the table is pasted into the 1st slide no matter what. For example, I’m on slide 5, paste the table, it goes to the first one. It is impossible for me to move it to the appropriate slide.

I’m missing Figma Sans VF, Mono VF and Whyte. How do I install those?I’m new to figma slides. Just exploring the “How to use Figma Slides” template produced by Figma and I’m trying to follow along. I get to the text editing portion and I can’t edit any of the type. It says I need to swap typefaces. I can’t edit text unless I swap fonts because I’m missing the used fonts. If I change the font, I can edit. I’d like to correct this issue and have figma’s default fonts installed, however, I can’t seem to locate them or any mention of them on the Figma help, learn, or community support sites. Why wouldn’t they be installed with the desktop application, and how do I install them?Software:Figma Desktop App v126.1.2Windows 11

 I did not do anything weird with those account and both got suspend on same day ?No contact tutorial, no notification. The suspend just happened ? I want may 2 account back, those have my current working project. Those 2 account is:[redacted by forum admin/moderator to remove PII]

Hi, Our Figma annual plan renews on April 21 and I want to downgrade 9 members from Full seats to Dev seats before the renewal date. I want to make sure I'm doing this in the right order to avoid any additional monthly billing or access issues.My plan is to reassign each member individually on the Members page first, and then confirm the updated seat counts in the renewal dialog. Is this the correct approach, or should I adjust the seat counts in the renewal dialog first?Also, when I downgrade a member from Full to Dev, does the change take effect immediately or only at the next billing cycle?Thanks!

Hello,I am currently a student and using my university email address with Figma. However, I am experiencing an issue with my education verification and cannot access the Figma Education benefits.I already contacted SheerID regarding this matter. They informed me that my verification process was successfully completed on their side and that the status was forwarded to Figma. According to them, the issue is not on their end.At the same time, I am unable to re-submit my verification because SheerID only allows verification once every 365 days. Whenever I try again, I receive a message saying that I have already submitted a request.This leaves me in a situation where my student verification seems to have been lost or not properly processed by Figma.Could you please help me understand what might have gone wrong and how this issue can be resolved?I urgently need access to the Figma Education plan, as I am currently working towards completing my ba

In my Toggle Switch component, I have a mix of properties (variants and booleans). I’m able to reorder the variants but it seems I cannot reorder the boolean. I want the order of my properties to be:Variant - “State”Boolean - “Label”Variant - “Label Position”Is this possible?  

Hi Figma Support Team, We are trying to publish our Figma plugin, but we keep encountering the following error message when attempting to publish:We detected a change to your account details. Please contact support@figma.com to proceed   We have not made any intentional changes to our account details, and we are unable to proceed with the plugin publication. Could you please help us understand what

The error message shown to me by Figma Make is: "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)"I have tried checking my network, VPN and DNS settings, switching to different browsers to access Figma Make, and logging into it on different computers, yet the issue still persists.However, my teammates in the same team can use it normally, and we are all under the same network environment. So I suspect that the problem might be related to my account. Could you please help me resolve this issue? Thank you so much!

I have a full seat. I have created this library named KBC Bootstrap, which I’ve published and I don’t see the “Export to figma make” to create a Make kit for Figma Make. I’ve tried all of the suggestions. I can not figure out why I can’t see it. The option was available couple weeks ago.

Dear Figma Content Reviews Team,I am writing to follow up on my previous message, as I have not yet received a response.Thank you for your guidance so far. As explained, I am having difficulty retrieving the bank records from a long time ago due to account changes.While we work on resolving this billing issue, I have a very humble request. The design files and professional portfolios stored in this account ([2026-04-09 Removed PII - AB]) are the result of years of my hard work and are critical to my career.Could you please grant me temporary access to my account (for just 2-3 days)? This would allow me to download and back up my essential project files (.fig files) to avoid a total loss of my work. Once I have secured my data, I am more than happy to continue the discussion regarding the chargeback and settle any necessary payments.I sincerely hope for your empathy and assistance in this difficult situation. I am ready to cooperate in any

First let me say that I really love Figma and the speed at which it lets me create anything I can think of.  What I don’t like is the delays going from creation to launch.All of my DNS settings are correct and propagated.  Still waiting on SSL to be issued.  Every time I launch a site it’s the same thing….waiting days for the SSL.  Can we get an engineer to look into how SSL certs are created?  This should be a <1 minute process.

So in radian os there are 18 colors, it is a global design system, but if we had to make a variant for each color, lets say, for Front icon, flag, dot indicator, avatar, trail icon, cross, and so and so..there would be, 18colors * 3 sizes * 4 variants * 6 different badges = 1296 badgesI’ve seen in the figma keynote, that pulling just one instance will also pull all other in the component set, so should i make 1296 badges?or do the way i just did here, 3 bases, with each colored icons, avatars and more (the icon library & avatar library are all ready)does it also pull, the main components * base component ?(and i know the picture doesn’t sho