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Duygu Genç
Duygu Genç
New Member
Nov 4, 2026 7:03 PM UTC
Solved

Refund request – Accidental annual plan purchase

Hello Figma Support,

I accidentally purchased an annual subscription today, November 4, 2026, instead of the monthly plan I intended to purchase.

I was charged $192 USD and contacted support immediately, within minutes of the transaction.

I am requesting a full refund of the $192 annual subscription charge. This purchase was unintentional, and I do not wish to keep the annual plan.

I would like to switch to monthly billing instead. Please cancel my annual subscription, process the full refund, and confirm once the refund has been initiated.

Thank you for your prompt assistance.

Tom Reem
Tom ReemSolution
Figmate
Nov 4, 2026 7:52 PM UTC

👋🏻 Hey ​@Duygu Genç — welcome to Figma Forum!

I went to touch base with our Customer Support folks and they beat me to it. Please check your inbox for the reply the team sent a few moments ago regarding your request under case: 2243721.

If you have any questions about the next steps, reply directly to that email so they can help you further with account specifics.

In case it’s helpful in the future, our Upgrade or downgrade your plan guide covers plan changes, cancellation, and Figma’s refund policy.

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1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
Nov 4, 2026 7:52 PM UTC

👋🏻 Hey ​@Duygu Genç — welcome to Figma Forum!

I went to touch base with our Customer Support folks and they beat me to it. Please check your inbox for the reply the team sent a few moments ago regarding your request under case: 2243721.

If you have any questions about the next steps, reply directly to that email so they can help you further with account specifics.

In case it’s helpful in the future, our Upgrade or downgrade your plan guide covers plan changes, cancellation, and Figma’s refund policy.

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