Ticket #2242780: Personal files missing after desktop update (Starter

Hello Figma Team,

I am writing here because my personal files have disappeared from my account, and I need urgent help. I have already submitted a support ticket: #2242780.

What happened: Yesterday, an update occurred while I had several personal projects open in tabs in the Figma desktop app on my Mac. After the update, the desktop app stopped working because my Mac's OS version is no longer supported. When I opened Figma in a browser and on my phone, NONE of my projects were there.

Key facts:

• I did NOT delete anything. I have never deleted these files.

• Two of the missing projects were personal files that I created myself and worked on for about six months. They were not shared, so I have no direct links to them in my history.

• I cannot access the desktop app at all now, so I cannot check anything locally.

• I have already checked: all teams in the left sidebar, all Drafts sections, Deleted/Trash in every team, and global search by file name. Nothing is there.                      

• What I need: Please check the server-side logs for my account and confirm whether these files still exist. If they were moved during the recent Drafts/Teams migration, please tell me exactly where they are. If they were affected by a bug, please restore them.

  This is blocking my work entirely. Thank you.