Skip to main content
Leandro Perotoni
New Member
Nov 4, 2026 7:20 PM UTC
Solved

Solicitação de reembolso por compra equivocada

Olá, pessoal!

Conheci o Figma hoje e resolvi assinar o plano mensal pra ver como seria a experiência.
No entanto, fiz a compra de forma equivocada pois ao ver o valor de 20, imaginei que fossem 20 reais e não 20 dólares, a cobrança acaba sendo quase 6x maior que o esperado e eu realmente não terei condições de arcar com o valor já cobrado :/
Assim que percebi o meu erro, vim buscar sua ajuda.

Gostaria de solicitar o reembolso do pagamento, pois realmente foi uma compra acidental, sem ter a percepção correta do valor a ser pago.
Muito obrigado pela compreensão!

Tom Reem
Tom ReemSolution
Figmate
Nov 4, 2026 8:12 PM UTC

👋🏻 Hello ​@Leandro Perotoni, welcome to Figma Forum!

I don’t speak Portuguese, so I hope it’s okay that I’m replying in English.

If you’d like to prevent the subscription from renewing, and you’re on a Professional account, you can cancel it through Admin → Settings → Plan → Cancel plan. Your team will move to the free Starter plan at the end of the billing period. For more on managing this and Figma’s refund policy, have a look here: Upgrade or downgrade your plan.

I understand the currency mix-up and I’ve opened case on your behalf: 2243845, to connect you with Customer Support, who can review the purchase. Please reply to the email with the requested details so the team can help you further.

Appreciate your patience as we follow up on this!

1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
Nov 4, 2026 8:12 PM UTC

👋🏻 Hello ​@Leandro Perotoni, welcome to Figma Forum!

I don’t speak Portuguese, so I hope it’s okay that I’m replying in English.

If you’d like to prevent the subscription from renewing, and you’re on a Professional account, you can cancel it through Admin → Settings → Plan → Cancel plan. Your team will move to the free Starter plan at the end of the billing period. For more on managing this and Figma’s refund policy, have a look here: Upgrade or downgrade your plan.

I understand the currency mix-up and I’ve opened case on your behalf: 2243845, to connect you with Customer Support, who can review the purchase. Please reply to the email with the requested details so the team can help you further.

Appreciate your patience as we follow up on this!