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We have reached out to their support team and was able to get a reply saying that it will take two business days to review our request for a call with the sales team, since we wanted to upgrade to Enterprise account but two days has passed and we have not received anything on our end. 

Hi Figma team support,I've updated my billing information, but the invoice PDF still shows the old company name. I urgently need the corrected invoice for reimbursement. Could you please help me regenerate or reissue the invoice as soon as possible?

피그마 환불요청 부탁드립니다.사용하지 않도록 View 로 설정하고 Billing Price가 0인것도 확인했는데 1년짜리 자동결제가 되었네요. 취소 부탁드립니다. I would like to request a refund.I had changed my account settings to Viewer so that I would not be charged, and I also confirmed that the billing price was set to $0. However, I was still automatically charged for a one-year annual plan.Could you please cancel this charge and process a refund? Invoice numberU6Q271TC-0015

Hello,I would like to request a refund for an unintended subscription renewal.On July 4, 2026, I was charged $38.50 USD for a Figma Professional Team monthly subscription. I did not intend to renew or continue this subscription, and I did not realize that it would renew automatically.As soon as I noticed the charge, I immediately canceled the subscription and contacted Figma Support to request a refund. Unfortunately, my refund request was denied.I have not intentionally used the paid features after the renewal, and I sincerely did not mean to continue the subscription. I am a student, and this unexpected charge is a significant financial burden for me.Here are my billing details:- Invoice ID: in_1TpPTQIvcqWR3dFD9jWRsLjr- Subscription: Figma Professional Team (Monthly)- Start date: July 4, 2026- End date: August 4, 2026- Amount charged: $38.50 USDCould a moderator please review my case or help escalate it to the billing team? I would sincerely appreciate any consideration for a refund.

Hi Figma team,I'd like your help reviewing why I can't publish the Figma files to the community. Really appreciate your help!Best,Chip   

After downgrading from Professional to Starter, my team "Native Brains" ([redacted by moderator to remove personal information]) is locked for being over Starter limits: 137 Figma Design files across 3 projects (NB Projects, Design Systems & UI Kits, Portfolio), when Starter only allows 3 files in 1 project. I understand the fix is to move or trash files to get under the limit. But every action I try silently fails: 1) Right-click > Move file... - the destination picker (Suggested/Starred/All tabs) never loads. Infinite spinner even after 10+ seconds. Tried on a single file and on 50 files selected at once, tried after a hard refresh, same result every time. 2) Drag a file onto Drafts in the sidebar - shows a confirmation "Do you want to move this file?", I click "Yes, move it", but after reloading the page the file is still in the original project and Drafts is unchanged. 3) Drag a file onto Trash - no confirmation even appears, and checking the Trash folder afterward shows not

please Reset 20 DEV seats， not 21 seats， avoid extra fee  

Hello,I am writing to request a refund for an unexpected charge of USD 191.40 on my Figma account.I did not intend to subscribe to or renew this plan, and I was not expecting the following billing details:Billing period: July 2, 2026 to August 2, 2026 1 Full seat: USD 20.00 5,000 monthly AI creditsI was surprised to find that this subscription and AI credit allocation had been activated and charged. I do not plan to use this subscription, and I would appreciate it if you could process a refund for the USD 191.40 charge.Please also cancel any recurring subscription or automatic renewal associated with this plan to prevent future charges.Thank you for your help. Please let me know if you need any additional information from me. https://invoice.stripe.com/i/acct_1A65pgIvcqWR3dFD/live_YWNjdF8xQTY1cGdJdmNxV1IzZEZELF9Vb0ZteG9zN2YzWTc5V3JLNHVpZERmcFF6YVRsVVpjLDE3Mzc3MDczNw02008hYU1NDd?s=ap

I can not access to my own figma project file any more,  

Hello,My card keeps being charged today because it is the billing date, but I would like to cancel my purchase and request a refund.I never used the paid version at all. I tried to find the subscription cancellation option before, but I couldn’t find it, so the subscription was left active by mistake.Please cancel the subscription immediately and make sure I am not charged anymore. I do not want to continue the subscription, and I have never used any of the premium features.Thank you for your help.

 Is there any supported way for a Dev Mode plugin (editorType "dev") to readFigma Motion data — figma.motion, node.animations, node.manualKeyframeTracks,node.timelines?In my testing these are available only in the design editor (editorType"figma") and are completely absent in Dev Mode — in both codegen and inspectmodes. I'd love to confirm whether this is intended, and whether Dev Mode readaccess is on the roadmap.Environment: Plugin API "api" 1.0.0, @figma/plugin-typings 1.130.0 (latest),Figma desktop app, 2026-06-29. (figma.motion availability is decided by the appruntime, not the typings package — I compiled against the latest types.)What I observe (same plugin, same file, same selected nodes):- Design editor (editorType "figma", mode "default"):  figma.motion = present; node.animations / manualKeyframeTracks = returns real  keyframe data.- Dev Mode (editorType "dev", mode "codegen"):  figma.motion = undefined; node.animations / manualKeyframeTracks = absent  (access throws).- Dev M

When I create a component set from a motion frame it does not behave correctly anymore and starts to loop even though the components are all set to play once.It only has an on click tigger to go to the next motion component.  

Hi, I want to use Figma canvas with Antigravity for design work, similar to how Claude Code uses the Figma MCP server. I saw this announcement: https://www.figma.com/blog/the-figma-canvas-is-now-open-to-agents/?ref=producthunt. Can you confirm whether Antigravity is supported, and if so, what setup steps or requirements apply?

[image redacted by moderator to remove personal information]6월 4일에 정기권 결제 한 후 프로젝트를 하였고 프로젝트가 다 끝난 후 등급을 다 다운그레이드 및 취소했는데 또 정기 결제가 되었습니다. 글 확인 후 환불 부탁드립니다.

Hey everyone,I've been dealing with a frustrating bug lately and wanted to post here to see if anyone else is experiencing the same thing — and to get it on Figma's radar if it hasn't been reported yet.---**The Bug**Components from my shared library that are set to **Fill container** (horizontal) are not rendering correctly when a file is opened. They appear collapsed or incorrectly sized — but the Fill property is still correctly set. The moment I click anywhere on the affected frame, it instantly snaps into its correct filled state. No property changes, no workarounds — just a click.I've attached a short screen recording that shows this clearly: a **Save and Cancel button pair** is initially invisible inside their container, and after I click the frame they snap into the correct position immediately.---**Why It's a Big Deal for My Workflow**This is causing real problems for our design-to-dev handoff. Our developers use Figma specs as the source of truth for building components. When

Hi everyone,I’m having an issue with Figma Agent / Figma AI in design files and I wanted to know if anyone else is experiencing the same thing.I’m trying to use Figma Agent to analyze a website URL and help create visual ideas/illustrations for a website project. The prompt is not extremely complex anymore, but every attempt returns:“Something went wrong”with a UUID error ID.So far I received these error IDs:5a94dcf7-e741-4fdc-affb-945bde7af615 2e1e1446-5d05-450f-bfc6-e654aa148468 93aab9ee-acb2-44f5-beeb-097ce2f93e1dI checked the Figma status page and everything appears operational. I also tried both the browser version and the Figma desktop app, but the issue still happens.I contacted Figma Support but haven’t received a response yet.Has anyone else had the same “Something went wrong” UUID error with Figma Agent or Figma AI recently?Any help or confirmation would be appreciated. Thanks!

Hi everyone,I purchased Figma Professional yesterday (around 10:00 PM IST) mainly to use Figma Make for building my startup MVP.I received 3,000 AI credits, but they were exhausted within a few hours. A large part of the usage came from multiple iterations because Figma Make often generated screens or flows that were different from what I intended, so I had to retry and refine several times.I genuinely wasn't expecting the credits to run out this quickly during a normal design workflow. As a result, I couldn't even complete my project after purchasing the subscription just one day ago.I have a few questions for the community:Has anyone else experienced AI credits being consumed much faster than expected? Is there any way to optimize credit usage? Has anyone received a refund or a one-time credit restoration in a similar situation?Since this purchase was made only yesterday, I would really appreciate it if the Figma team could review my case and consider a one-time refund or restoration

I was late to pay my June subscription for Figma Weave, but I recently made the payment on July 3, 2026. However, my account has currently been changed to the "Free Plan."Since my next billing date is around July 13, I assumed the payment would automatically reactivate my subscription and apply the Weave Starter plan immediately.Could you please help me restore my account to the paid plan since the payment has already cleared?

Hi everyone,I am looking for some guidance or help from a moderator on how to get in touch with support regarding an unintended charge.I am a student and I temporarily subscribed to Figma Professional to work on a prototype for our school capstone project. I canceled the subscription right after finishing the project, but my account was still charged $22.40 on June 27. As a student, I really need this money back for my school expenses, as my budget is incredibly tight right now.I want to request a refund and also make sure my subscription is completely and properly canceled so I don't get charged again in the future.Has anyone else dealt with this after canceling? If a Figma staff member or moderator sees this, could you please help me get this escalated or point me to the right form? I have all my billing details, invoice numbers, and account information ready to provide privately.Thank you so much for any help!

The file I am using with Figma Make is stuck, I keep getting this message: Something went wrong. (Try Again) Request ID: 5fa1baa9-f55a-4c79-8749-2e053f8b7f08. I’ve already: logged in and out of my accountcleared the cache&logged in using an incognito browserHow do I get out of this loop and continue working on my file?  

My Figma was automatically updated to the new UI, and I can no longer find the Create/Apply Variables option under Appearance. I'm trying to create a component within another component, but I'm not sure where this feature has been moved in the new interface. Please helpp!

你好我写这封信是为了正式投诉 Figma 目前的席位分配和计费系统。这种体验完全无法接受，给我们的团队带来了非常糟糕的管理和用户体验。我们的团队已经购买了 6 个年度席位。今年 6 月，我们正式从团队中移除了一名成员，从而空出了一个年度席位。然而，今天（7 月 1 日），当我添加一名新成员并打算使用我们已经付费的年度席位时，系统在没有任何明确警告或确认的情况下，自动将该用户分配到一个额外的付费月度席位。更不合理的是，系统自动指定另一名成员占据年度席位，导致管理员无法清楚地了解实际的席位分配情况。我是在手动仔细检查管理面板后才发现这个问题的。我一发现问题，就立即：移除错误分配的年度席位用户； 已将原定成员重新分配至年度席位。然而，即使立即纠正了问题，系统仍然产生了额外的计费费用。这完全不合理，绝对不可接受。我们已经支付了足够的年度席位费用，但系统仍然通过极其不透明的分配流程产生额外费用。这种机制对管理员来说极具误导性，并且很容易导致意外收费。我必须明确指出以下问题：该系统未能清晰显示年度席位的实际分配情况； 系统无需明确确认即可自动创建额外的付费月席位； 即使管理员立即纠正了错误，账单费用也不会自动取消； 这种逻辑实际上通过令人困惑的座位管理机制，助长了意外的额外收费。作为一名长期付费客户，我对这次体验感到非常失望。我请求 Figma：立即取消错误的月度座位费用； 对这笔不合理的账单进行退款； 请对当前的座位分配逻辑做出清晰的解释； 尽快修复计费和座位管理方面的问题； 防止其他用户将来遇到类似的意外费用。我希望尽快得到明确的答复和解决方案。

Hey Figma peeps,I am trying to mirror my screen on to my mobile phone. I’ve reset, restarted, all that jazz and it still gives me this. Just wanted to bring it up and see if others also run into the big pixel blob. <3P.S. this is supposed to look like the non pixel blob >_<  

Hi Figma Support Team,I’m reaching out regarding the Figma Agent feature in Figma Design.I was able to access and actively use the Agent feature last week on both of my Figma accounts. However, the feature is now no longer visible on either account, and I’m unable to find or access it anywhere in the Figma Design interface.I’ve attached screenshots for reference. Could you please help me understand why the Agent feature has suddenly disappeared from both accounts [Redacted by moderator - 2026/07/05]? I would really appreciate your help in restoring access, as I was actively using the feature for my design work.