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Hello,About a year ago, I applied for Figma Education as a K12 student and have been using it since then. My school does not provide students with email addresses, and when I previously asked about this through community support, I was told that it is possible to apply using a personal email address, and that if my application were rejected, I should reply to the rejection email with a copy of my student ID or similar proof. In the end, my application was approved right away without being rejected, and I’ve been using it ever since.Earlier, I received an email titled “[Reminder] Re-verify your Figma for Education status by Sept 29th to maintain Pro access”The email includes a link to re-verify my status, but the form linked there only provides the following options for “What type of institution do you attend or work for?”: “Higher Ed,” “Bootcamp or Online program,” and “High School (if permitted by terms below).” There is no option for K12.I recall the form being different when I first

When I’m working in figma slides or other, the bibliography quote doesn’t paste successfully.  When I copy a bibliography quote (in my case from Zotero) with Italics and Regular texts, figma doesn’t apply the text format (or without) in the design/board.I would like that issue will be fixed in further updates. I upload some screenshots to see the issue.Thanks for the wide software that you’re developing!! 💗Libre Office bibliography quote pasted. Quote pasted in figma slides 

Hi! I created a Figma file last week. I was able to view it last Friday but when I’m looking at it today, Sunday, suddenly it’s gone. It’s not in the Drafts, not in the Recently Deleted Drafts as well. I unfortunately do not have a URL as I didnt share it with anybody. Is there anyway I can still find it? Can anybody help me please. Thank you!

I have accidentally renamed my file by using key commands. Not sure how it happens but the file has been renamed Z. I bet it has to do with Undo key commands. Is there a way to make changing the file name a little harder so this does not happen.

I have purple boxes between components however i want to remove them so there’s no space. How do I do that  

I cannot access Figma (the main figma.com domain, any other subdomain is accessible, e.g forum.figma.com, status.figma.com, etc.) unless the firewall is disabled on my network under Windows 11 Security.Neither is it accessible from Firefox and the desktop app, nor from other browsers. However, from other devices it seems to be working. Any port connection manipulating firewall rules, that I know to previously have been created, have been disabled. The browsers, operating system and most drivers are up to date. It is also not working with extensions disabled and disabling the browser’s use of Proxy does nothing.This is the error that the desktop app displays:Update: it has to be a problem on my home network, since on mobile network sharing from my phone it loads in.

I have a question. Right now, I don’t know when I was upgraded to a full seat. I had already paid annually for the Professional package, which actually includes 1 full seat and 1 admin. But now it has become 2 full seats. I’ve already received the invoice and my credit card has been charged. If I downgrade seat back to admin now, will there be any issue? Also, what should I do in this case, since I only use Dev Mode?I would also like to ask about the payment. Since my credit card has already been charged, will the amount be refunded with only the cost of the period I actually used deducted 

Hello, noobie here, currently taking my first UI/UX course and have been enjoying the process using Figma so far. I haven’t had any troubles until recently, when I started prototyping. As you can see from my pic, I have some low-fi wireframes I made with basic shapes and text that I’m trying to prototype for a basic user flow. But some reason, when I click or hover over anything, except for the tiny diamonds that were imported with the iconify plugin for some reason, the nodes allowing me to connect to other frames does not appear. So I’m stuck and could really use some help. Thanks. 

Hello Figma Support Team,I noticed that my upcoming invoice shows multiple seats (3 Full + 1 Dev), but I only need 1 Full seat for my subscription. It seems there was a mistake and extra seats were added.Could you please:Remove all additional seats (Full, Dev, and Collab).Keep only 1 Full seat active.Switch my plan to the annual subscription (with the 20% discount).Adjust my invoice so that it reflects only the cost of one Full seat on the annual plan.I would appreciate your help in fixing this issue.Best regards,

Hi, I’ve noticed an issue with changing the font family in the variables modal. The font does not update across all pages and components automatically. The font can be changed to the correct family when double clicking on a text box. Cheers, Sanny

Have not been able to use my Figma on chemo for past 3days now 

I thought the Figma education plan gave me the same credits as the existing professional plan, but is the education plan unable to use Figma Make?

I canceled my plan a while ago, but I would like to go back and download my invoices. However, there is no button or option showing up. I simply need to download my invoices.I tried following the best answer in the community forum, but I still couldn’t find it.

 Hi everyone,I'm currently working in FigmaMake and encountered an issue where, no matter how I try to fix the error using "Fix for me", the preview still fails to display. It keeps showing the message:"A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older version in chat."I've tried: Clicking “Fix for me” multiple times Duplicating the file Restoring to an older version that used to display properly Nothing seems to work, and I’m not sure what exactly is causing the issue.This is currently blocking progress 🥲 Any suggestions or similar experiences would be greatly appreciated!Screenshot attached for context.Thanks in advance!

I’ve been trying to verify my account for the Figma Education Plan, but I’ve been facing repeated issues. On my first attempt, the system showed an error and didn’t let me complete the verification. When I tried again, it showed “Verification Limit Exceeded.” I reached out to both SheerID support and the Figma Education team for help, but I haven’t received any response from either side. Now my deadline is down to only 5 days, and I’m stuck without a way to re-verify or reset my attempts. Because of this technical error and lack of support, I’m at risk of losing access to the Education Plan. I’m really not sure what else to do—any guidance or help would be greatly appreciated.

If I define  6 grid with margins I want the element in the grid to adhere to the grid and am not interested in widht/heigh in px. For horizontal designs it should be set as start and end (or span). That way the design transfers easily to css-grid without reinterpreting the widths In Layout quide - Columns at the possibilty to replace position/width with grid-start and grid-end or span.

What’s going on here?I clearly have one letter and a few strokes, but when presenting or making a PDF they totally disappear. Anyone?Thanks in advance.  

I will not give other details: WHERE THE F*** IS THE AUTOLAYOUT WINDOW? The way in which you change so frequently is the interface is really unrespectful for people that use figma as a working tool.And you should also start changing your ux, ui o graphic designer, because some new icons are totally unreadable (e.g. the stroke one).

If you review hidden component, in window Review updates is also hidden and you can't see changes. 

Hello Everyone,I need to point 2 domains to 1 designed page, but the current settings only allow me to add 1 domain at a time. I can't find where to add a second domain.How can I configure multiple domains for the same page?Reference: https://help.figma.com/hc/en-us/articles/31414274019863-Manage-a-custom-domain-for-your-siteI see the Pro plan allows 10 custom domains, but it's unclear whether this means:- 10 domains across 10 different pages, or  - 10 domains pointing to 1 pageCould you clarify this limitation?Thank you for your help.

We have a Design System with parent components composed of nested instances. Both parent components and nested instances are in the file “A”. To avoid having thousands of components available within the Assets when publishing the library, the nested instances are hidden with “.” at the beginning of their names. The problem: When using the component library from file “A” in file “B”, everything works fine. The issue arises when a nested instance from file “A” requires an update. Firstly, it does not allow me to publish the nested instance update without removing the “.” from its name, and I also cannot publish the parent component containing the updated nested instance. If somehow I manage to publish the parent component, file B will prompt me to update it, but the updated nested instance does not receive the changes made. Is this a bug? Or what is the correct way to work, update, and publish nested instances so that they always receive their updates without cluttering the Assets librar

I opened my student  account on figma and it asked me to re-verify my status which I did, I clicked the button and it led me to the verification process. I even signed in with my school account on my school portal. It asked me for proof of enrollment, but when I finished logging in using my school account it just led me to the image below.. When i clicked the button, it opened figma but to another account ? I also recieved an email on that acoount on my gmail. I find it weird that I logged in using my school account and another account got verified. 

Dear whom may concern, Thank you for taking time reading this message. I am one of high school art teachers. Currently our curriculum team tried to complete the verify procedure due to the new version updated. However, it continuously reported failed. We tried many times from different accounts of my colleagues, the same situation was happened every single time. We registered on your website via google form and also emailed for the problem but no feedback or response for at least 10 days.As the request email you sent to us, the deadline for account review is 29th of September, please reply for the further support as soon as possible, whether it would influence the teaching process. Thank you.Kind regards,Ziyuan (Emily) Xia[redacted by forum moderator to remove PII]

I have tried multiple times contacting the customer care sheed but SHEERID doesnt do anything they say click this kind of picture that kind of picture but how should i even try again when it says max limit reached. And how can you use your govt id to verify as a student atleast ask an I-20 or some student related id . Can anyone help me how can I verify myself as a student ?

Hello!My account is currently on the Education plan, but I’ve already reached the usage limit. I originally received the Education plan when I was studying in a course.Now I am working in Figma as part of a team, and I see that I need to verify my Education status. The issue is that I no longer have valid proof of enrollment, so I cannot verify as a student.I would like to purchase a paid plan instead, but I noticed that plans can only be purchased for a team. If I buy a plan for my own team, I won’t be able to transfer that subscription to the team I was added to.Could you please advise me what the best solution is in this case? Should I create and pay for a new team, or is there a way to upgrade my individual account while still working inside my current team?Thank you for your support!